Shipping & delivery

What shipping methods are available?

Our parcels are shipped using UPS. There are two different delivery options to choose from:

STANDARD DELIVERY
For orders of €50.00 and above standard delivery is free of charge. For orders below €50.00 delivery cost is €9.95. The estimated delivery lead time is 2-3 working days. Please note however that there are no deliveries on Saturdays, Sundays or Bank Holidays.

EXPRESS DELIVERY
Orders that are received before 12:00 h Monday to Friday will be delivered the next day. There are no deliveries on Saturdays, Sundays or Bank Holidays. Delivery cost for Express delivery is €25.00. Please be advised that express shipping is not available for orders containing fragrances.

Orders that are placed over the weekend or on public bank holidays will not be processed until the following business day.

We only deliver to addresses in Belgium, excluding all territories. We do not deliver to packing stations, hotels or postboxes.

SHOPPING BAG       Standard    Express
Less than € 50,00     € 9,95    € 25,00
More than € 50,00     Free    € 25,00

Estimated shipping time 2-3 working days 1 Day

If you have any questions, please contact our E-Commerce customer service team by e-mail service@montblanc.com or by telephone 02 401 14 01.

Which countries do you ship to?

We only deliver to addresses in Belgium, excluding all territories. We do not deliver to packing stations, hotels or postboxes.

May I ship my order to multiple addresses?

An alternative delivery address can also be provided when entering the billing address. However, this address may not be located outside our delivery areas and must comply to the Shipping Terms and Conditions.

Can I pick up my order at one of your boutiques?

Yes, you can arrange for your order to be delivered to a Montblanc boutique in your area and pick it up from there. Please select "Free delivery to a boutique" when choosing the shipping method. You will receive an email notifying you as soon as your order has arrived.

How long will it take to receive my order?

We use UPS to ship your ordered items within Belgium, excluding all territories. You can choose between two delivery options:

Standard delivery
Standard delivery is free when you order goods with a minimum value of €50. For goods with a value below €50, a shipping fee of €5 will apply. Delivery is generally carried out within 2 to 3 working days. Please note that orders are not dispatched on a Saturday or Sunday.

Express delivery
If we have received and processed your order between before 12 Noon Monday - Friday, you should receive your order on the following working day (not including Saturday/Sundays and Bank Holidays). The shipping cost for Express delivery is €25.

Please note that Express delivery is not possible for orders containing fragrance.
Orders submitted during a weekend or on Bank Holidays will be processed on the next working day.
We only deliver to addresses in Belgium, excluding all territories. We do not deliver to packing stations, hotels or postboxes.

If you have any questions, please contact our Customer Service team by Email or call 02 401 14 01

 Order Value     Standard       Express 
      <€50     €5.00     €25
      >€50      Free     €25
WILL THE DELIVERY BE DELAYED BY HAVING A PEN ENGRAVED?

No, an engraving will not take any longer than normal or delay the delivery time. Our estimated lead times are as follows:

Orders that are received after 12am Monday to Friday will not be processed until the following business day. Saturday and Sunday are not considered as regular business days with respect to estimated delivery lead times.

Orders that are placed over the weekend or on public bank holidays will be processed the following business day.

How will my order be packaged?

All Montblanc products (except refills and large leather items) receive complimentary gift wrapping. Please select the corresponding option for gift wrapping when you place your order.

Will I get an invoice for my order?

An invoice is issued for every order placed at Montblanc.com. This invoice will be attached to your shipping confirmation and emailed to you automatically.

Which courier service will be used to deliver my order?

All orders placed at Montblanc.com are shipped via UPS.