Our shopping services

PERSONAL SHOPPING ASSISTANCE
If you have any questions or need further information, we invite you to call Montblanc Concierge. Our representatives will be delighted to help you. They are available from Monday through Friday, from 9:00 AM to 9:00 PM EST.

Call 1-844-774-4810 or e-mail service.ca@montblanc.com

COMPLIMENTARY ENGRAVING & EMBOSSING
We invite you to personalise selected writing instruments & leather goods purchased in our online boutique. These services are offered with compliments from Montblanc. If you wish to have your Montblanc products personalized, please follow the instructions detailed in the shopping process on the website or contact Montblanc Customer Service on 1-844-774-4810.

FREE GIFT WRAPPING
Montblanc Online Shop purchases are presented in a signature Montblanc box or other special packaging and are delivered in our exclusive Montblanc signature gift wrapping. The only exceptions are calendar, notebook and ink refills. At the checkout you have the option of adding a complimentary gift message for each item ordered. The gift card is enclosed in an envelope. If you choose not to write a gift message, a blank card will be included.

SHIPPING AND DELIVERY
Only standard shipping is available for now. A $5.95 shipping fee will be applied to all orders below $50. Shipping will be complimentary for orders above $50.
Delivery costs will be charged by Montblanc, in addition to the price of the Montblanc products themselves. For certain promotional phases, complimentary shipping may be offered.

FREE RETURNS
All orders, excluding refills, which have been purchased on Montblanc.com or through our Concierge team, may be returned for free to the Montblanc Online Shop Distribution center using our pre-paid label and return form.

Learn more about our easy return policy here.

CREATE YOUR ACCOUNT
Create an account at Montblanc.com and be privy to a host of exclusive services.

  • Receive private pre-launch previews and be the first to learn about new collections
  • Enjoy special shipping offers and promotions
  • Learn about limited product giveaways with purchase- available only at Montblanc.com
  • Discover collections exclusively available at Montblanc.com

#

BOUTIQUE FINDER
Perhaps you’d prefer to receive individual advice and purchase from a real store? In that case, why not visit one of our boutiques – the team there will be pleased to help you.

Our Boutique Finder will show you the addresses and opening hours of our stores and how to reach them. You can also book an appointment for a personal consultation with our staff. Click here.

#

BOUTIQUE STOCK AVAILABILITY
With the help of the Boutique Stock Availability display in our online shop, you can easily check whether the product you would like to purchase is available at your local Montblanc boutique. On any product page, clicking on "Find it near you" link will show you the stock availability in our boutiques.