After-sale

Do you offer a repair service?

Yes, Montblanc offers a comprehensive repair service. You can take your Montblanc item to an authorised Montblanc Boutique or an authorised Montblanc retailer for repair. Please use the 'Find Montblanc' section to locate a Boutique or an authorised retailer in your area.

Where can I have your products serviced/repaired?

Montblanc products can be serviced by a Montblanc boutique or a Montblanc service center. Please use the Montblanc Store Locator to find a boutique, authorised retailer and jeweller nearest to you.

How long does ot take to have your products serviced?

The service time for a Montblanc product depends on the product category. Detailed information and the exact lead time can be given to you after an inspection of your product at a Montblanc boutique or a Montblanc service center.

Where can I have my product engraved or embossed?

Your Montblanc product can be personalised by a Montblanc boutique or a Montblanc service center. Please use the Montblanc Store Locator to find a boutique nearest to you.

Important Note
Not every Montblanc product can be engraved/embossed.

What should I do if my watch does not work?

Your Montblanc watch can be handed in at a Montblanc boutique, authorised retailer or jeweller. Please use the Montblanc Store Locator to find a boutique nearest to you.

How can I have the battery of my watch replaced?

It is very important to request a maintenance service for your quartz watch every three years. This maintenance is essential to ensure the performance of the movement. Please hand in  your Montblanc watch to a Montblanc boutique or authorised retailer to ensure it is in the hands of a qualified technician. Please use the Montblanc Store Locator to find a boutique nearest to you.