Our Shopping Services
PERSONAL SHOPPING ASSISTANCE
If you have any questions or need further information, we invite you to call Montblanc Customer Service. Our ambassadors will be delighted to help you Monday to Friday, from 8am to 6pm.
Please call 03455 040111 or e-mail
COMPLIMENTARY ENGRAVING & EMBOSSING
We invite you to personalise selected writing instruments & leather goods purchased in our online boutique. These services are offered with compliments from Montblanc. If you wish to have your Montblanc products personalized, please follow the instructions detailed in the shopping process on the website or contact Montblanc Customer Service on 03455 040111.
FREE GIFT WRAPPING
Montblanc Online Shop purchases are presented in an elegant Montblanc box or other special packaging and on request come in our exclusive Montblanc gift wrapping. The only exceptions are calendar, notebook and ink refills. At the checkout you have the option of adding a complimentary gift message for each item ordered. The gift card is enclosed in an envelope. If you choose not to write a gift message, a blank card will be included.
FAST SHIPPING AND DELIVERY
Montblanc customers get fast and reliable shipping on all orders. Our parcels are shipped via UPS. You can choose between two types of delivery:
|Less than £50||£10||£25|
|More than £50||FREE||£25|
Estimated shipping time is 2-3 working days for Standard and 1 business day (excl. Sat & Sun) for Express if order is received and processed before 11:00 on day of order. Click here to learn more.
All orders, which have been purchased on Montblanc.com or through our Customer Service team, may be returned free of charge.
Learn more about our easy return policy here.
CREATE YOUR ACCOUNT
Create an account at Montblanc.com and be privy to a host of exclusive services.
- Receive private pre-launch previews and be the first to learn about new collections
- Enjoy special shipping offers and promotions
- Discover collections exclusively available at Montblanc.com
- Save your personal wish list
- Track the delivery status of your order
Perhaps you’d prefer to receive individual advice and purchase from a real store? In that case, why not visit one of our boutiques – the team there will be pleased to help you.
Our Boutique Finder will show you the addresses and opening hours of our stores and how to reach them. You can also book an appointment for a personal consultation with our staff.
BOUTIQUE STOCK AVAILABILITY
With the help of the Boutique Stock Availability display in our online shop, you can easily check whether the product you would like to purchase is available at your local Montblanc boutique.
CLICK & COLLECT
It is also possible to pick up from selected Montblanc boutiques articles you have ordered online (from an order value of 50 GBP). Simply order online from home or while out and about and at your request we will deliver your order free of charge to the boutique of your choice. You can then take advantage of the expert advice offered by our in-store team.