Customer Service

Customer Service is passionate about achieving complete customer satisfaction and establishing a stable and long-term partnership with customers. The department guarantees standardized global service levels and excellent customer service.

Operating from Hamburg, Customer Service International is responsible for the following:

• Developing and monitoring international service and communication standards
• Executing international projects
• Competence Centre for writing instruments – global technical service for limited editions
• Parts planning and storage

International and cross-cultural skills are important, and a strong service mentality is a must to be able to succeed in fulfilling the demands of customers and of a job in Customer Service.

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International Marketing
Category Management
Creative Management
Customer Service