Shipping & delivery
- Can I ship my order to multiple addresses?
An alternative delivery address can also be provided when entering the billing address. However, this address cannot be located outside our delivery area and must fulfil the Shipping Terms and Conditions.
- Can I pick my order up at one of your boutiques?
Yes, you can arrange for your order to be delivered to a Montblanc boutique in your area and pick it up from there. Please select "Free delivery to a boutique" when choosing the shipping method. You will receive an email notifying you as soon as your order has arrived.
- How long will it take to receive my order?
We use UPS to ship your ordered items. You can choose between three delivery options:
Standard shippingStandard shipping is free when you order goods with a minimum value of $50.00. For goods with a value below $50.00, a shipping fee of $5.00 will apply. Delivery is generally carried out within 5 to 7 business days. Please note that orders are not shipped on Saturday or Sunday.
Express shippingIf we have received and processed your order between Monday and Friday before 2pm EST, you will receive your package within 2 business days (excluding Saturday and Sunday). The shipping fee for express shipping is $25.00.Please note that express shipping is not possible for orders containing fragrance.
Overnight shippingWe also offer overnight shipping: if we have received and processed your order between Monday and Friday before 2pm EST, you will receive your package within 1 business day (excluding Saturday and Sunday). The shipping fee for express shipping is $35.00.Please note that overnight shipping is not possible for orders containing fragrance.
Orders submitted during a weekend or on an official public holiday cannot be processed until the next working day.We only deliver to shipping addresses in the United States. Unfortunately it is not possible to send packages to hotels, P.O. boxes, APO/FPO addresses or gopost® units.
If you have any questions, please contact our Customer Service team by Email or call 1-800-995-4810.
Shopping Bag Standard Express Overnight Less than $50.00 $5.00 $25.00 $35.00 Between $50.00 - $1,500 Free $25.00 $35.00 Between $1,501 - $3,000 Free Free $35.00 More than $3,001 Free Free Free
- How will my order be packaged?
All Montblanc products (except refills and large leather items) will be gift-wrapped free of charge. Please select the corresponding option for gift wrapping when you place the order.
- Will I get an invoice for my order?
An invoice is issued for every order made on Montblanc.com. This invoice will be attached to your shipping confirmation and emailed to you automatically.
- Which courier service will be used to deliver my order?
Refills orders are shipped using USPS. All other orders made on Montblanc.com are shipped via UPS.