Our shopping services

Montblanc Customer service Assistance icon extreme close-up

If you have any questions or need further information, we invite you to call Montblanc Concierge. Our representatives will be delighted to help you. They are available from Monday through Friday, from 9:00 AM to 9:00 PM EST.

Call 1-800-995-4810 or e-mail service.us@montblanc.com

Montblanc Customer Service Complimentary engraving and embossing icon extreme close-up

We invite you to personalise selected writing instruments & leather goods purchased in our online boutique. These services are offered with compliments from Montblanc. If you wish to have your Montblanc products personalized, please follow the instructions detailed in the shopping process on the website or contact Montblanc Customer Service on 1-800-995-4810.

Montblanc Customer Service Gift wrapping icon extreme close-up

Montblanc Online Shop purchases are presented in a signature Montblanc box or other special packaging and are delivered in our exclusive Montblanc signature gift wrapping. The only exceptions are calendar, notebook and ink refills. At the checkout you have the option of adding a complimentary gift message for each item ordered. The gift card is enclosed in an envelope. If you choose not to write a gift message, a blank card will be included. 

Montblanc Customer Service Shipping and delivery extreme close-up

Montblanc customers get fast and reliable shipping on all orders. Our parcels are shipped via UPS. You have the option of choosing from three delivery methods:

Shopping Bag                     Standard                     Express                     Overnight
Less than $50.00 $5.00 $25.00 $35.00
Between $50.00 - $1,500                 Free $25.00 $35.00
Between $1,501 - $3,000                 Free Free $35.00
More than $3,001 Free Free Free

Click here to learn more.

Orders must be placed by 2pm EST to qualify for Express and Overnight shipping.
Restrictions may apply for overnight shipping. Call 1-800-995-4810 for more details.

Montblanc Customer Service Return icon extreme close-up

All orders, excluding refills, which have been purchased on Montblanc.com or through our Concierge team, may be returned for free to the Montblanc Online Shop Distribution center using our pre-paid label and return form.

Learn more about our easy return policy here.

Create an account at Montblanc.com and be privy to a host of exclusive services.

  • Receive private pre-launch previews and be the first to learn about new collections
  • Enjoy special shipping offers and promotions
  • Learn about limited product giveaways with purchase- available only at Montblanc.com
  • Discover collections exclusively available at Montblanc.com


Montblanc Customer Service Boutique finder icon extreme close-up

Perhaps you’d prefer to receive individual advice and purchase from a real store? In that case, why not visit one of our boutiques – the team there will be pleased to help you.

Our Boutique Finder will show you the addresses and opening hours of our stores and how to reach them. You can also book an appointment for a personal consultation with our staff. Click here.


Montblanc Customer Service Stock availability icon extreme close-up

With the help of the Boutique Stock Availability display in our online shop, you can easily check whether the product you would like to purchase is available at your local Montblanc boutique. On any product page, clicking on "Find it near you" link will show you the stock availability in our boutiques.


Montblanc Customer Service Boutique pick up icon extreme close-up

It is also possible to pick up articles you have ordered online from selected Montblanc boutiques. Simply place your order online and choose the "pick up in store" option in the checkout process. We will deliver your order free of charge at the boutique of your choice where you can also take advantage of the expert advice offered.