CONDITIONS OF SALEMONTBLANC U.S. E-BOUTIQUE AND CLIENT RELATIONS CENTER
- 1. GENERAL
The following terms and conditions and any other related rules that are adopted by Montblanc North America and made available as provided herein (collectively, the “Conditions of Sale”) shall apply to all sales of products that you (the “Customer” or “you”) may order from Montblanc North America, Division of Richemont North America, Inc., a corporation organized and existing under the laws of Delaware and having its corporate headquarters at 645 Fifth Avenue, 7th Floor, New York, NY 10022, U.S.A. (“Montblanc”, or referred to herein as “us”, “our” or “we”) on the Internet via the Montblanc Website, identified by the domain name www.Montblanc.com (the “Website”) or by phone (1-800-995-4810 via the Client Relations Center of Montblanc (the “Client Relations Center”).
These Conditions of Sale apply only to sales made through the Website. The Conditions of Sale applicable to any order placed through the Client Relations Center or the Website are those in force at the time that an order has been placed on your behalf by an Montblanc Ambassador (in the case of an order placed through the Client Relations Center) or at the time you place your order (in the case of an order placed through the Website). In the case of an order placed through the Website, when you check the “I have read and I accept the Conditions of Sale” box at the payment section of the Website before placing your order with Montblanc, you indicate your acceptance of these Conditions of Sale. If you refuse to accept these Conditions of Sale, you will not be able to order any Montblanc products from the Website or the Client Relations Center. Sales concluded through Montblanc authorized retailers are not subject to these Conditions of Sale.
- 2. PURCHASING ELIGIBILITY
Only individuals (and not legal entities) who (a) have reached the age of majority (eighteen in most states), (b) have legal capacity to enter into contracts and (c) have a shipping address within the United States of America, may order products through the Client Relations Center or on the Website. If you are under the age of majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and thereby assent to these Conditions of Sale. Any orders placed in violation of this provision shall be null and void.
By placing an order through the Client Relations Center or on the Website, you represent and warrant that you are a bona fide end-user customer and will not deliver, sell or otherwise distribute Montblanc products or purchase Montblanc products for commercial purposes or any other commercial benefit. If Montblanc believes, in its sole discretion, that an order would violate the terms of the preceding sentence or that the Customer is engaging in fraudulent or grey market activities, then Montblanc may refuse such order.
Moreover, in the event that Montblanc reasonably suspects that a third party has breached a customer's registration, password and/or account login, Montblanc shall immediately cancel and terminate the account.
- 3. PRODUCT AVAILABILITY; QUANTITY
All orders placed through on the Website are subject to availability and acceptance by Montblanc.
Montblanc reserves the right to change the assortment of items offered on the Website or through the Client Relations Center, and may limit from time to time the quantity of Montblanc products that may be ordered by a Customer in a single buying session, without prior notice. Montblanc further reserves the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products. Currently, orders may not exceed nine (9) pieces of the same product reference in any single buying session on the Website or through the Client Relations Center.
The Client Relations Center and the product pages on the Website can provide you with information regarding products that are currently available for sale through those channels. Please note that only merchandise displaying a “Shopping Bag” icon is available for sale through the Website. You may also call the Client Relations Center (1-800-995-4810) and an Montblanc Ambassador will provide you with further information as to product availability and assist you with your purchase.
- 4. ACCOUNT REGISTRATION; PERSONAL INFORMATION; GUEST CHECKOUT
In order to place an order, you or the Montblanc Ambassador (on your behalf) may either register and create an online account on the Website, or place an order as a guest without creating an online account by selecting the "Guest Checkout" option. In order to create this account, you will be required to provide valid and up-to-date personal information, such as your legal name, phone number and e-mail address, and to confirm that you have reached the age of majority.
Upon completion of your account registration on the Website or by the Montblanc Ambassador, you will receive a confirmation email summarizing the personal information you provided in registering for your online account. You are responsible for ensuring that your password and account login are kept secret, safe and secure at all times. Montblanc will not be held responsible or liable for any misuse of your account in connection with, and/or resulting from, a third party’s access to and use of your password and account login.
When placing an order on the Website you will be required to provide other personal information as applicable, such as shipping address, billing address and payment details. Additional information may be collected by Montblanc or its third party providers at this time for security and anti-fraud purposes.
You represent and warrant that the personal information you provide to the Client Relations Center or via the Website is true, valid, complete and up-to-date in all respects, and you confirm that you are the person referred to in the shipping (unless the item is a gift) and billing information provided.
- 5. ORDERS
If you are ordering on the Website, orders will be processed as follows: Once you have chosen a product, you may place this product in your shopping bag. You may then decide to continue shopping for other products and add them to your shopping bag (subject to availability and quantity limits) or proceed to “Checkout”. You may also remove one or several products you have selected from the Shopping Bag. Once on the payment page, review your order details and personal information (including email, shipping address, billing address and payment information), check the box next to “I have read and I accept the Conditions of Sale”. Then, place your order.
Notwithstanding anything to the contrary provided for herein, Montblanc reserves the right to refuse, cancel and terminate orders at any moment in time. For example, Montblanc may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if Montblanc suspects, in its sole discretion, that you have engaged in fraudulent or grey market activities or have otherwise violated these Conditions of Sale.
- 6. PRICES, TAX AND SHIPPING COSTS
All prices shown on the product pages of the Website or quoted by the Client Relations Center are in U.S. Dollars.
Montblanc reserves the right to modify prices and delivery costs at any time without prior notice. The price of a product and delivery costs displayed on the Website or quoted by the Client Relations Center, at the time Montblanc provides you with a Confirmation of Order will be honored by Montblanc.
Actual shipping costs and applicable taxes will be reflected on your payment page before you are asked to confirm and place your order (in the case of a Website order) ¬and will also be reflected in the Confirmation of Order. Delivery costs, if any, are described in the shipping policy set forth below. Sales and use taxes will vary based on the location to which products are being shipped. Delivery costs and estimated sales and use taxes are not stated on the product pages but will be added to the product price, if applicable, after you have chosen your delivery location and options.
Please note that changes to applicable law between the date your order is placed and the date you are sent a Confirmation of Order may result in changes to the sales tax associated with your purchase. If the resulting change is an increase in the sales tax you are charged, we will contact you and ask that you reconfirm your purchase.
- 7. PAYMENT BY CREDIT CARD
Montblanc accepts the following credit cards: Visa, MasterCard and American Express.
When ordering on the Website, you will need to enter your payment details on the appropriate form. You hereby represent and confirm that you are the legitimate holder of the credit card that you will use for payment and that your payment details are correct.
When ordering on the Website, you will need to enter your payment details on the appropriate form. ¬In the case of an order placed by telephone, you will need to communicate to the Client Relations Center your credit/debit card number and your three- or four- digit security code that is printed on the back or the front of your card (CVV2/CVC2/CID). Your telephone conversation will be recorded for security and quality control purposes. Any telephone conversation recorded by our Client Relations Center that contains your credit card information will be fully encrypted and only used to process card transactions.
All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Montblanc, you will need to contact your card issuer directly to solve this problem, and Montblanc will not be liable for any delay or non-delivery.
In order to process your order, we may perform security checks on your credit card. The full amount of your purchase will be blocked on your credit card until your order is shipped to the shipping address you have provided to Montblanc, at which point in time you will be sent a Confirmation of Order and your credit card will be charged the applicable purchase price. By submitting an offer to purchase Montblanc products on the Website or through the Client Relations Center, you expressly authorize Montblanc to perform security checks, where Montblanc deems necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.
Montblanc is prohibited under U.S. law from making sales of its goods to individuals or companies designated on the Office of Foreign Assets Controls (“OFAC”) Specially Designated Nationals (“SDN”) List, or to country destinations sanctioned by the U.S. Any such transactions will be declined.
- 8. PAYMENT BY BANK WIRE TRANSFER
Montblanc only accepts wire transfer payment by original customers who place orders through the Client Relations Center. All customers must provide proper form of identification when making a purchase by bank wire transfer. Montblanc does not charge a fee for bank wire transfers; however, some financial institutions will charge a fee for using a bank wire transfer. Any order exchange, modification or return for an item purchased through bank wire transfer must be completed by phone. Non-engraved merchandise purchased by bank wire transfer may be returned pursuant to Clause 18 of these Conditions of Sale by contacting an Montblanc Ambassador. Return payment will be issued by check only for any item that is initially purchased by bank wire transfer. Montblanc is prohibited under U.S. law from making sales of its goods to individuals or companies designated on the OFAC SDN List, or to country destinations sanctioned by the U.S. Any such transactions will be declined.
- 9. BANK WIRE TRANSFER ORDER APPROVAL
Montblanc requires that all bank wire transfer orders by phone be confirmed through an order approval process. Montblanc may acknowledge a bank wire transfer order, but the order will not be processed until the review has been completed and accepted. All bank wire transfer orders are not confirmed until a Confirmation of Order email is provided to the customer.
- 10. BANK WIRE TRANSFER ORDER CANCELLATION
Montblanc requires that all bank wire transfer order cancellations be submitted and requested by phone through our Ambassador.
If your wire transfer payment is not credited into our bank account within seven (7) days after you have placed your order, your order will be cancelled.
- 11. PAYMENT BY PAYPAL
You may also pay by using PayPal, as indicated on the Website.
- 12. REVIEW AND CONFIRMATION
You should carefully check and confirm all details on the payment page before placing your order through the Website, including without limitation the particulars of each sale. In the case of an order being placed through the Client Relations Center, the Montblanc Ambassador will verbally ask you to confirm the details of your order.
- 13. ACKNOWLEDGEMENT OF ORDER
Once you have made your choice and your order has been placed on the Website, you will receive an Acknowledgment of Order by email or by fax, acknowledging the details of your order. This Acknowledgment of Order will contain an Order Reference Number assigned by Montblanc. Please make sure that you save this Order Reference Number for any future enquiries regarding your order. This Acknowledgment of Order is not an acceptance of your order. Following the transmission of the Acknowledgment of Order, Montblanc will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order.
These Conditions of Sale will be provided to you with the Acknowledgement of Order through email link, .pdf or fax by Montblanc. Please carefully review these Conditions of Sale upon receipt.
- 14. CONFIRMATION OF ORDER
Upon shipment of your order, following completion by Montblanc of its anti-fraud, security and related legal checks, Montblanc will send you by email or by fax a written Confirmation of Order. The Written Confirmation of Order constitutes the acceptance of your order by Montblanc and indicates the existence of a binding sales contract.
- 15. PROOF OF AGREEMENT
The Acknowledgement of Order and Confirmation of Order that are sent to you by fax or by email are deemed to be received when you are able to access them on your fax machine, computer, mobile or handheld device.
The Acknowledgment of Order, Confirmation of Order and any automatic recording systems used by the Client Relations Center or the Website will be proof of a binding agreement between you and Montblanc.
- 16. COMPLIMENTARY SERVICES
The following complimentary services will be proposed, free of charge, by the Client Relations Center:
- 16.1. Gift wrap and packaging
All packages are delivered gift wrapped, with a Montblanc bag and in Montblanc special packaging.
- 16.2. Personalized Products
Engraving is available on selected writing instruments. Further, selected leather products may be embossed.
If you wish to have your Product engraved or embossed, please provide the details on the Website or on the phone to Montblanc brand ambassador.
Personalized Products cannot be returned to Montblanc for exchange or refund. Further, the right to cancel does not apply to personalized products. However, this will not affect your legal rights as a consumer in relation to personalized products that are faulty or not as described.
Each engraving and embossing is handmade. Please note that as a result thereof slight differences might occur from one result to another or in comparison to the sample picture. Such differences are inevitable and do not constitute a default.
Montblanc in particular reserves the right to withhold or refuse acceptance of any order for engraved or embossed Products that contains language that is objectionable or unlawful.
- 16.3. Gift note
You may personalize your order by adding a personalized note that will be printed by Montblanc on a gift card to be included in your order package. If you have ordered several products, you may individually personalize one gift car in the package that contains your order.
- 16.4. Boutique Pick-Up
This service is offered for orders placed on the Website or through the Client Relations Center, free of charge, at one of the following Montblanc boutiques during normal business hours:
Montblanc New York
600 Madison Ave
New York, NY 10022
8687 N Central Expy #612
Dallas, TX 75225
Montblanc Costa Mesa
South Coast Plaza
3333 Bristol St #2209
Costa Mesa, CA 92626
900 N Michigan Ave
Chicago, IL 60611
You will be informed by email when your product arrives at the boutique you have selected, and it will be available for pick-up for a period of twenty (20) calendar days afterwards. If you do not pick-up your product during that period of time, it will be returned to Montblanc and the original Customer will receive a refund. Please bring your Acknowledgement of Order / Confirmation of Order and a valid and official piece of ID to pick-up your product.
- 17. SHIPPING POLICY
We only accept orders for delivery to addresses in the continental United States, Alaska, Hawaii and the District of Columbia. Please note that Montblanc does not ship to PO boxes, APO/FPO addresses or hotels.
Restrictions may apply for overnight shipping. Call 1-800-995-4810 for more details.
Estimated delivery lead time
- Package arrives within 3-8 business days*.
- Shipments to Alaska, Hawaii and US Territories addresses take additional time.
- Packages arrive within 2-3 business days*, provided order is placed before 4 PM (ET).
- Not available for items shipping to PO Boxes, U.S. Territories and APO/FPO addresses.
- Not available for all items on site. See product details for any shipping restrictions.
- If you wish to have your order delivered in less than 2 business days*, please check feasibility with your Montblanc ambassador for special arrangements. If accepted for overnight delivery and order is < $3,000, charge is $35 per order. If accepted for overnight delivery and order is > $3,000, there is no delivery charge.
- Not available for items shipping to PO Boxes, U.S. Territories and APO/FPO addresses.
- Not available for all items on site. See product details for any shipping restrictions.
*Saturday will not be considered as a regular business day with respect to estimated delivery lead time. Delivery on Saturday may however be proposed as a service to specific zip codes by the Client Relations Center. This service as well as express shipping may incur more specific charges. Please contact the Client Relations Center (1-800-995-4810) for more specific information.
When estimating package delivery time, please allow time for credit approval, address verification and order processing. Once the order is processed and ready for shipment, we will send you the Confirmation of Order by email or by fax.
Each delivery package will contain, in addition to your purchased Montblanc product: (i) all related accessories, if any, (ii) a thank you card; (iii) Product User Guide, as applicable, and the Warranty Card; (iv) a printed gift note(s) containing your message, if so requested by you when you place your order; (v) the return form and pre-paid return label and (vi) the packing slip without price.
When ordering products on the Website or Client Relations Center, you, as the Customer, will receive an invoice that will be sent to your email address as a .pdf attachment. You may also at any time later request an invoice by calling the Client Relations Center (1-800-995-4810). Please note that Montblanc may request that you provide proper identification as a condition to comply with such request.
Montblanc insures each purchase during the time it is in transit until it is delivered to you. We require a signature by an adult to confirm your acceptance of each Montblanc product delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you understand and accept that evidence of a signature by such recipient (or at that delivery address) is evidence of delivery and fulfillment of the sale contract by Montblanc and transfer of responsibility to the recipient in the same way as if the product had been delivered to you.
- 18. RETURN POLICY
In order to ensure your total satisfaction, a Customer or a recipient of a gift of Montblanc products (a “Gift Recipient”) may return Montblanc products in accordance with the return and exchange policy set forth below. Returns of Montblanc products that are not in compliance with the conditions and timeframes set forth below may be rejected by Montblanc and will be sent back to the Customer or Gift Recipient, as the case may be.
- 18.1. Return Period
Montblanc allows the Customer or Gift Recipient to return Montblanc products purchased on the Website within Fourteen (14) days following delivery, but subject to the further terms and conditions set forth below.
- 18.2. Return Process
Products that have been purchased on the Website or through the Client Relations Center may be returned to the Montblanc e-boutique distribution center, at the following address: RNA Logistics, Attention: E-Commerce Returns, 2710 Regency Drive, Suite 500, Grand Prairie, TX 75050.
Products that have not been purchased on the Website or through the Client Relations Center ¬may NOT be returned to the Montblanc e-boutique distribution center.
If a Customer or Gift Recipient wishes to return a product to the Montblanc e-boutique distribution center, then such person must comply with the following steps:
I) Call the Client Relations Center at 1-800-995-4810 to request a Return Authorization Number (RAN). This number is required prior to returning any product to Montblanc,
II) Fill out the required information, list the applicable Return Authorization Number (RAN) on the return form and sign it,
III) Include the completed return form with the product, all its accessories, the User Guide, the Warranty Card and all other documents, in its original box and delivery package,
IV) Seal the delivery package and affix the pre-paid delivery label to it,
V) Bring the package to any UPS or Fedex location or call UPS or Fedex to arrange pick-up.
Should the Customer or Gift Recipient decide to return a purchased item within the 14-day period, Montblanc and the Customer or Gift Recipient, as the case may be, agree that Montblanc maintains a special interest in the merchandise and will therefore purchase insurance on the returned merchandise. Montblanc is under no obligation to do so but will take this initiative for the Customer's or Gift Recipient’s convenience.
The Customer or Gift Recipient, as the case may be, must keep a proof of return shipment, and Montblanc accepts no liability in the event that such proof cannot be produced. Only merchandise received by the Montblanc e-boutique distribution center will be eligible for a refund.
Upon receiving a return, Montblanc will verify that the returned product satisfies the conditions of the return policy and, if so, then proceed with the applicable refund or exchange.
- 18.3. Conditions to Return a Product
Montblanc products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Montblanc box and delivery package, including all accessories and documents. Montblanc will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way. Perfume bottles that have been used or opened cannot be returned.
Personalized Products cannot be returned to Montblanc for exchange or refund.
Writing instruments that have been filled with ink, as well as bottles and refills that have been opened, cannot be returned to Montblanc.
If you have received free items as part of your order, they must be returned with the products.
Watch bracelets that have been adjusted at the Customer’s request must be returned with the exact same number of links as in the original delivery package.
All returns will be subject to strict Quality Control (QC) by Montblanc to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, Montblanc will refuse the return, and the products will be sent back to the Customer or the Gift Recipient, as applicable. If the returned product satisfies Quality Control (QC), Montblanc will proceed with the applicable refund or exchange.
- 18.4. Refunds
Should a product be returned to the Montblanc e-boutique distribution center by the Customer or the Gift Recipient, only a Customer will be entitled to receive a refund of the purchase price. In no event will a Gift Recipient be entitled to receive a refund.
If a Customer’s return complies with the return policy, Montblanc will use reasonable efforts to refund the purchase price to the Customer using the same means of payment as used by the Customer for the initial transaction, no later than fourteen (14) days after receipt of the returned item by the Montblanc e-boutique distribution center. Except for delivery of a defective product, initial shipping charges will not be refunded to the Customer. In any event, coupons will not be refunded.
- 18.5. Exchanges
Customers and Gift Recipients may be permitted to exchange a product purchased on the Website ¬for another Montblanc product if the product to be exchanged satisfies the conditions of the return policy within Fourteen (14) days following delivery.
Montblanc will send an invoice as a .pdf attachment to the Customer’s email address, which specifies the value of the returned product, the price of the item for which the original product has been exchanged and the difference to be paid by the Customer or the amount that the Customer is entitled to receive, as indicated below.
Should a product be returned for exchange to the Montblanc e-boutique distribution center by a Customer or Gift Recipient, only the Customer will be entitled to receive a refund of the price difference if the returned product is more expensive than the exchanged Montblanc product. If the returned product is less expensive than the exchanged item, the Gift Recipient will be charged the difference in price.
- 18.6. Defective products
Montblanc is extremely cautious in ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.
If nevertheless you receive a product that seems to be damaged, you may return it to Montblanc in accordance with the return policy. Upon receipt, Montblanc may classify the returned product as a defective product. Please note that items that are damaged as a result of wear and tear are not considered to be defective.
If your product is declared as defective by Montblanc, the following solutions will be proposed to the Customer or the Gift Recipient, as applicable:
I) Montblanc may send you the same product in the exact same size, subject to availability,
II) Montblanc may propose an exchange for another Montblanc creation of equivalent or higher value, in which case the initial price will be deducted and you will be required to pay only the difference, or
III) Only you, as the Customer, may request a refund of the full price of your initial purchase.
- 19. REPAIRS
For any repair inquiries, please contact our Client Relations Center by emailing firstname.lastname@example.org or by calling 1-800-995-4810.
- 20. GIFTS
If you, as a Customer, purchase an Montblanc product as a gift for a Gift Recipient, you will receive an invoice to your email address as a .pdf attachment (Montblanc will never send the invoice and payment details to the Gift Recipient).
- 21. WARRANTIES/LIMITATION OF LIABILITY
WHILE OFFICINE Montblanc WILL USE REASONABLE ENDEAVOURS TO VERIFY THE ACCURACY OF ANY INFORMATION IT PLACES ON THE WEBSITE, IN ADVERTISEMENT OR CATALOG OR BY THE CLIENT RELATIONS CENTER, IT MAKES NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, IN RELATION TO THE ACCURACY, RELIABILTY AND COMPLETENESS OF SUCH INFORMATION. OFFICINE Montblanc DOES NOT CONFIRM THE PRICE OF AN OFFICINE Montblanc PRODUCT UNTIL A CONFIRMATION OF ORDER HAS BEEN ISSUED BY OFFICINE Montblanc, INDICATING THE EXISTENCE OF A BINDING SALES CONTRACT. IF AN OFFICINE Montblanc PRODUCT’S CORRECT PRICE IS HIGHER THAN THE PRICE POSTED ON THE WEBSITE, THEN OFFICINE Montblanc WILL EITHER CONTACT THE CUSTOMER FOR INSTRUCTIONS BEFORE SHIPPING THE ORDER OR CANCEL THE ORDER AND NOTIFY YOU OF SUCH CANCELLATION. THIS INFORMATION IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY REPRESENTATION OR ENDORSEMENT MADE, AND OFFICINE Montblanc MAKES NO WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, IN RELATION TO SUCH INFORMATION, OR ANY TRANSACTION THAT MAY BE CONDUCTED ON THE WEBSITE OR THROUGH THE CLIENT RELATIONS CENTER INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. IN NO EVENT WILL OFFICINE Montblanc BE LIABLE FOR DAMAGES OTHER THAN ACTUAL DIRECT DAMAGES PROVEN IN A COURT OF LAW.
WHILE EVERY EFFORT WILL BE MADE TO ENSURE THAT THE DESCRIPTIONS, PHOTOGRAPHS OR GRAPHICAL REPRESENTATIONS OF THE OFFICINE Montblanc PRODUCTS DISPLAYED ON THE WEBSITE OR IN A CATALOG ARE AS ACCURATE AS POSSIBLE, OFFICINE Montblanc DOES NOT WARRANT THAT SUCH MATERIALS OR OTHER CONTENT ARE ERROR-FREE, WHETHER AS A RESULT OF INACCURACY, OMISSION, OBSOLESCENCE OR OTHERWISE. ACCORDINGLY, THE CUSTOMER’S SOLE REMEDY IN THE EVENT OF ANY SUCH ERROR IS TO RETURN THE PRODUCT AS SET FORTH IN OUR RETURN POLICY.
- 22. ENTIRE AGREEMENT
- 23. NO WAIVER
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
- 24. GOVERNING LAW; ARBITRATION OF CLAIMS
The Conditions of Sale shall be governed by and construed in accordance with the laws of the State of New York, without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or in relation to the Conditions of Sale, including the validity, invalidity, breach or termination thereof or any Montblanc product purchased on the Website or through the Client Relations Center, will be resolved by binding arbitration, rather than in court, except that a Customer or Gift Recipient may assert claims in small claims court if such claims qualify. The arbitration will be conducted in New York, New York, by the American Arbitration Association (“AAA”) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules.
DATE: 19 May 2015