FAQ

Where can I purchase Montblanc Products?

Montblanc products are sold exclusively in more than 500 Montblanc boutiques worldwide, through authorised retailers and jewellers. Please use the Montblanc Store Locator to find a boutique nearest to you.

For further information, please contact Customer Service or send an e-mail to service@montblanc.com.

How can I contact Customer Service?

For detailed contact information, please visit the relevant section (see menu on the left hand side).

Where can I have my Montblanc Product serviced?

Montblanc products can be serviced by a Montblanc boutique or a Montblanc service center. Please use the Montblanc Store Locator  to find a boutique, authorised retailer and jeweller nearest to you.”

How long does it take to service a Montblanc Product?

The service time for a Montblanc product depends on the product category. Detailed information and the exact lead time can be given to you after an inspection of your product at a Montblanc boutique or a Montblanc service center.

Where can I have my Montblanc product engraved or embossed?

Your Montblanc product can be personalised by a Montblanc boutique or a Montblanc service center. Please use the Montblanc Store Locator  to find a boutique nearest to you.

Important Note

Not every Montblanc product can be engraved/embossed.

How can I prevent my Montblanc Product from any Breakage or Damage?

For further product life and care recommendations, please visit the relevant section (see menu on the left hand side).

Does Montblanc offer a Certificate of Originality?

We are pleased to inform you that we offer a Certificate of Originality. The certificate is issued by the Customer Service International in Hamburg, Germany and is available in English only. A service fee will be charged.

In order to send your Montblanc product to our Headquarters, please visit a Montblanc boutique, authorised retailer or jeweller. Please use the Montblanc Store Locator to find a boutique nearest to you.

How can I have my nib exchanged?

You can have your nib exchanged by a Montblanc boutique or a Montblanc service center. Please use the Montblanc Store Locator  to find a boutique nearest to you.

Every nib made by Montblanc is crafted and polished by hand. To offer the perfect nib for each individual handwriting, Montblanc offers an exclusive selection of eight different nib widths. Choosing the right nib to match your personal writing style will allow you to write effortlessly.

If the nib is not a perfect match for you, the Montblanc Customer Service offers a free nib exchange within six weeks after purchase. For Limited Editions, the nib exchange is free of charge within one year after purchase. Please note that this free service only applies if the nib is still in mint condition.

Can I use other Ink besides the Montblanc Ink?

Montblanc offers an exclusive selection of different Montblanc ink colours.

In order to best protect your Montblanc fountain pen from any damage, please only use the Montblanc ink.

Can I have my Signature engraved on my Writing instrument?

Your Montblanc writing instrument can be engraved by a Montblanc service center. You can hand in your Montblanc writing instrument at a Montblanc boutique or an authorised retailer. Please use the Montblanc Store Locator  to find a boutique nearest to you.

Can I get a Spare Part separately and repair my Writing Instrument by myself?

In order to maintain our high quality standards, we are exclusively offering repair services at our Montblanc boutique or Montblanc service centers.

Please use the Montblanc Store Locator to find a boutique nearest to you.

What can I do if my Watch doesn’t work?

Your Montblanc watch can be handed in at a Montblanc boutique, authorised retailer or jeweller. Please use the Montblanc Store Locator  to find a boutique nearest to you.

How can I have my Leather Strap exchanged or my Steel Bracelet cleaned?

Please visit one of our Montblanc boutiques, authorised retailer or jeweller to receive further information on the individual service options. Please use the Montblanc Store Locator  to find a boutique nearest to you.

How can I have the Battery of my Watch exchanged?

It is very important to request a maintenance service for your quartz watch every three years. This maintenance is essential to ensure the performance of the movement. Please hand in  your Montblanc watch to a Montblanc boutique or authorised retailer to ensure it is in the hands of a qualified technician.  Please use the Montblanc Store Locator  to find a boutique nearest to you.

Does Montblanc offer a Polishing Service for Watches?

Even if you take extremely good care of your Montblanc watch, scratches or blemishes may still appear on the case or bracelet. We advise polishing your watch to recover its original brilliance and shine. The watch has to be dismantled completely. Please note that polishing is only included in a complete service. In order to take advantage of this  service option, please hand in your Montblanc watch at a  Montblanc boutique or authorised retailer to ensure it is in the hands of one of our certified watchmaker.  Please use the Montblanc Store Locator to find a boutique nearest to you.

Does Montblanc offer professional Cleaning for Leather Products?

We are pleased to inform you that we offer a set for leather care.

Important Note

Please do not use regular shoe polish or other leather care on your Montblanc leather product.

For further product life and care recommendations, please visit the relevant section (see menu on the left hand side).

What can I do if I have lost a Diamond on my piece of Jewellery?

Your Montblanc jewellery can be handed in at a Montblanc boutique, authorised retailer or jeweller. Please use the Montblanc Store Locator  to find a boutique nearest to you.

What is TLS 1.2?

To guarantee a safe and secure online shopping experience, Montblanc.com uses TLS 1.2 (Transport Layer Security, previously known as SSL- Secure Sockets Layer). This technology encrypts and protects the information that you send us online. As soon as SSL is activated, a notification will appear at the top of your browser. Click on this notification for information on the TLS 1.2 security certificate declaration. You will also notice that the website address in the URL field at the top of your browser always starts with "https:" instead of the usual" http:". This means you are in secure mode.

If you experience errors, you need to ensure your browsers are compatible with TLS 1.2 or higher. Please find below the list of compatible browsers:

Microsoft Internet Explorer (IE)
Desktop and mobile IE version 11 Compatible with TLS 1.1 or higher by default
Desktop IE versions 8, 9, and 10 Compatible only when running Windows 7 or newer, but not by default.
Review the Enabling TLS 1.1 and TLS 1.2 in Internet Explorer article to enable TLS 1.1 or higher encryption.
Windows Vista, XP and earlier are incompatible and cannot be configured to support TLS 1.1 or TLS 1.2.
Desktop IE versions 7 and below Not compatible with TLS 1.1 or higher encryption.
Mobile IE versions 10 and below Not compatible with TLS 1.1 or higher encryption.
Microsoft Edge Compatible with TLS 1.1 or higher by default.

 

Mozilla Firefox
Compatible with the most version, regardless of operating system.
Firefox 27 and higher Compatible with TLS 1.1 or higher by default.
Firefox 23 to 26 Compatible, but not by default.
Use about:config to enable TLS 1.1 or TLS 1.2 by updating the security.tls.version.max config value to 2 for TLS 1.1 or 3 for TLS 1.2.
Firefox 22 and below Not compatible with TLS 1.1 or higher encryption.

 

Google Chrome
Compatible with the most recent version, regardless of operating system.
Google Chrome 38 and higher Compatible with TLS 1.1 or higher by default.
Google Chrome 22 to 37 Compatible when running on Windows XP SP3, Vista, or newer (desktop), OS X 10.6 (Snow Leopard) or newer (desktop), or Android 2.3
(Gingerbread) or newer (mobile).
Google Chrome 21 and below Not compatible with TLS 1.1 or higher encryption.

 

Google Android OS Browser
Android 5.0 (Lollipop) and higher Compatible with TLS 1.1 or higher by default.
Android 4.4 (KitKat) to 4.4.4 May be compatible with TLS 1.1 or higher. Some devices with Android 4.4.x may not support TLS 1.1 or higher.
Android 4.3 (Jelly Bean) and below Not compatible with TLS 1.1 or higher encryption.

 

Apple Safari
Desktop Safari versions 7 and higher for OS X 10.9 (Mavericks) and higher Compatible with TLS 1.1 or higher by default.
Desktop Safari versions 6 and below for OS X 10.8 (Mountain Lion) and below Not compatible with TLS 1.1 or higher encryption.
Mobile Safari versions 5 and higher for iOS 5 and higher Compatible with TLS 1.1 or higher by default.
Mobile Safari for iOS 4 and below Not compatible with TLS 1.1 or higher encryption.