Shopping Online
A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated delivery date is indicated for each pre-order item within the product page.
- For mixed order consisting of currently available and pre-order items: the products will be dispatched at two different times, but you will be charged only once for the shipping fees
- For order consisting of pre-order items with different delivery dates: the products will be shipped together on the latest estimated delivery date.
You will receive a confirmation email as soon as the package is shipped. The purchase of pre-order items can be made with Credit Card only. Once you complete your order, we will ask your bank to verify the supplied details; the validity of your credit card could be confirmed through a payment authorisation of 1 GBP. This authorisation is not a charge: Montblanc e-boutique will charge your card only once the package is being shipped. If you haven´t been charged at the moment of shipping, please contact your bank to check if there are any limitations on their side.
The Promocodes of the Montblanc e-boutique give you access to exclusive offers. To receive Promocodes, subscribe to our Newsletter.
To take advantage of a promotion, enter the code in the appropriate field at checkout and click ""Apply"". Only one Promocode can be used for each order.
If the code doesn't work please double check the dates of the promotion and which creations and categories it can be applied to from the newsletter.
Until an order is concluded, items added to your Shopping Bag remain available on the website and can therefore be purchased by other customers. If this should happen before you complete your order, you will receive a notification that the items are no longer available.
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iPhone / iPad:
enter the Settings menu and select Safari
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To make purchases on the Montblanc e-boutique you do not need to register; however, we suggest you create an account to access exclusive areas and services dedicated to our customers.
Item search
To easily browse our catalogue, select a category from the navigation menu or browse our selections on the homepage. To find something more specific, use our filters or the website search option.
Product information
On each creation page, you will find all available sizes and colours, a description and the composition of the item. Click on the creation image to zoom in and see all of the details.
How to order
From the item page, select the desired colour and size of the creation
Add the creation to your Shopping Bag
Once you have finished shopping, click the ""Proceed to Checkout"" button in your Shopping Bag
Enter your email and your shipping address
Select a shipping and a payment method
Check that the information you entered is correct and click ""Purchase Now"".
In some countries, if you are paying with a credit card, before completing your purchase you may be asked for a secondary authentication in order for your payment to be authorised. In this case, you will need to insert a one-time password, an SMS code, or another authentication method, in accordance with the established procedures of the credit card provider.
You will receive a confirmation email shortly after with the details of your order. From this moment on, our warehouse will take care of everything and as soon as the order ships, we will notify you with another confirmation email.
Of course! You can navigate the mobile-optimised version of our website.
Our website is best viewed with the latest versions of the major browsers. Make sure that you have installed the most updated versions of the browsers that you most frequently use.
If you experience navigation problems, we suggest that you:
Eliminate any Cookies and Temporary Files from your computer
Check that Javascript is enabled.
If the problem persists, please contact us with the following details:
Your operating system (Windows Vista, Mac OS X, etc.)
Internet browser and version (Internet Explorer 9, Firefox, Safari,...)
The URL that you were trying to access (for example, www.montblanc.com).
Montblanc ""Availability in boutique"" service allows you to verify the availability of the items you are interested in online, and reserve them for a chance to try them on in a boutique.
Choose the size and/or color combination on the item page and check the availability. If the item is available, select the boutique where you would like to reserve them and enter your personal details. You will be contacted by one of our staff to confirm your reservation.
My Account
If you do not wish to receive our Newsletter anymore, you can unsubscribe at any moment by clicking on the Unsubscribe link at the bottom of every Newsletter. This will open a webpage where you can confirm that you want to unsubscribe. We ask you to consider that you may still receive several more communications before your request is fulfilled; we apologise for the inconvenience.
If you forgot your password, click the ""Forgot your password?"" link on the Login page and follow the procedure to change it.
For further assistance, contact us and we will be happy to assist you.
Try adding the ""newsletter@store.montblanc.com"" address to the safe senders list of your email account; this will prevent the anti-spam filter from blocking future newsletters. If this doesn't work, contact us.
If you want to cancel your MyMontblanc Account, please contact us.
Subscribe to our Newsletter and you can:
be among the first to discover the latest news from the Montblanc e-boutique
access promotions reserved exclusively for our customers
receive our style tips
…and much more!
You can subscribe from the Home Page, by entering your email address.
In your Wish List, you can save items of interest in order to find them again easily, check if there is limited availability and proceed directly to purchase with a simple click. Thanks to the notification feature, you will receive an update via email if an item becomes the Last One Available.
You can enable and disable notifications for individual items directly from your Wish List.
Create an account for access to exclusive areas and services dedicated to our customers:
My Wish List - My Favourites
My Orders
Address Book.
When you register, the Montblanc e-boutique recognises the country/region in which you are located and automatically associates it to your account. Opening an account by registering your billing and delivery addresses will make it easier for you to place your next orders, as all your data will be pre-registered.
You will be able to view your purchase history and consult list of your favorite items.
Orders
You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow your Order page.
You can also check the status of your order directly on www.ups.com. Please enter the tracking number you received with the shipping confirmation email to see the progress of your delivery.
If you are a registered user, you can find all information related to the order in your My Account page.
Don't have an account yet? Register now to enjoy exclusive services.
We are sorry, but once an order has been confirmed, it is processed automatically and cannot be cancelled. The package can be returned as indicated in our Return Policy.
In the My Orders section, you can find an archive of the orders made from that account. By clicking on the Order Number, you will be able to see the details of the purchase and the delivery status. From here, you can also access all of the details related to any eventual returns.
Order being prepared:
The order has been confirmed and we have already sent a confirmation email with the Order Number.
Order has shipped:
As soon as the order is shipped from our warehouse, we will send you a confirmation email with the Tracking Number to track the delivery.
It is possible to check the order status at any time by entering the Order Number in the Follow your Order page. Registered users can also find all information related to their orders in the My Account area.
Check your spam folder and make sure that confirmation@store.montblanc.com and shipping@store.montblanc.com are in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications.
If this doesn't work please contact us as there may be errors with the email address you registered with.
Order being prepared:
The order has been confirmed and we have already sent a confirmation email with the Order Number.
Order has shipped:
As soon as the order is shipped from our warehouse, we will send you a confirmation email with the Tracking Number to track the delivery.
It is possible to check the order status at any time by entering the Order Number in the Follow your Order page. Registered users can also find all information related to their orders in the My Account area.
Payments
On the Montblanc e-boutique, every purchase is made with maximum security thanks to the use of Trustwave and Geotrust-certified secure servers and the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the ""https"" URL prefix and the lock symbol that appears in the browser's address bar.
To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order. For some countries, as an additional safety measure, you may be asked by your credit card provider to authorise payment by entering a one-time password, an SMS code, or another authentication method.
Our Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.
For most countries, local taxes and duties are calculated in your Shopping Bag and added to your order total. The total you pay at Checkout will therefore include all fees and taxes.
Customers from the following countries need to pay these fees at delivery: Albania, Algeria, Argentina, Côte D'ivoire (Ivory Coast), Dominican Republic, Lebanon, Liberia, Macedonia, Madagascar, Moldova, Republic of, Panama, Paraguay, Qatar, Syrian Arab Republic, Tunisia and Venezuela. We invite you to verify your local import policy before ordering.
Please check that you have correctly entered the data for your selected method of payment. If you are paying with a credit card and the problem persists, we suggest contacting your Credit Card Issuer.
Need further assistance? Contact us and we will be happy to help you.
The Montblanc e-boutique guarantees that your credit card will be charged only once for the amount of an order. It is possible that the amount may be shown twice on your statement: the first entry corresponds to the payment authorisation request that is made when you place the order; the second confirms the actual charge.
The amount paid is lower when, at the moment the order is dispatched, one or more of the articles is not available; the charged amount will correspond exclusively to the value of the articles that were effectively shipped.
No, it will only contain the ordered goods and warranty documents. Your invoice was included as a PDF in your Shipping Confirmation email.
As soon as you complete your order, authorisation for the necessary payment will be requested automatically to verify the validity of the credit card and availability of funds; however, the card is not charged at this time. The actual payment occurs when the order is dispatched, at which point you will receive a notification email.
We’ve partnered with Klarna to give you an improved shopping experience. When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase. Klarna uses the latest safeguards and security to protect your information and prevent unauthorized purchases.
How to shop with Klarna:
- Add item(s) to your Shopping Bag and select Klarna when you check out
- Enter a few personal details and you’ll know instantly if you’re approved
- Klarna will send you an email confirmation and reminders when it’s time to pay and you can manage your orders and payments in the Klarna app
At checkout, you can choose between the following payment options:
Pay Later: Allows you to receive your order up front and get up to 30 days to pay without any interest and fees. In the Klarna app you’ll have the option to pay off the balance earlier or extend the due date if needed. As soon as your order is shipped, you will receive an email from Klarna outlining your payments. Your purchase and payments will then be visible and manageable in the Klarna App.
3 interest-free payments: Allows you to split purchases into 3 interest-free instalments. If your order is eligible, you can select this option at checkout and enter your debit or credit card information. As soon as your order is shipped, you will receive an email from Klarna outlining your payment schedule and the first payment will be taken from the reserved amount on your credit/debit card. Your purchase and payments will then be visible and manageable in the Klarna App.
Pay in Instalments/Slice it: The interest payments or monthly financing credit option allows you to buy now and spread the cost over time for up to 12 months. Interest rates apply. Select the Klarna option at checkout, choose the term lengths that are best for you and enter your debit or credit card information.
Take a look at Klarna's Monthly Financing Policy.
To be eligible to use the Klarna you must:
- Be a resident in the country where you place the order
- Be at least 18
- Have a valid bank card/bank account
- Have a positive credit history
- Be able to receive verification codes via SMS
For more information, take a look at the Klarna FAQ, or download the Klarna app.
Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply.
The Montblanc e-boutique accepts the following payment methods:
Credit Card: Visa, MasterCard, American Express, Maestro.
The total will be charged to your card when the order is shipped. Your card will be charged in Euros.
Your card will be charged in £.
PayPal and PayPal Express: Shop easily online without having to enter your credit card details on the website.
Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
Klarna Pay Later: buy now and pay up to 30 days after the confirmation of your order, on klarna.com or via the Klarna app, without any initial payment or additional costs. Find out more on www.klarna.com/uk.
Klarna 3 interest-free payments: buy today and pay later in 3 interest-free instalments. The payment for each instalment will automatically be collected from your debit or credit card. Your first instalment will be collected when your order is confirmed and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app.
Klarna Pay in Instalments/Slice it: the interest payments or monthly financing credit option allows you to buy now and spread the cost over time for up to 12 months. Interest rates apply. Select the Klarna option at checkout, choose the term lengths that are best for you and enter your debit or credit card information.
Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply.
Apple Pay: you can also pay for your purchases on our site with Apple Pay. Make sure you are logged in with your Apple ID to use this payment method. If necessary, enter your billing, delivery and contact information (which will be stored for future purchases) and confirm payment. Your card will be charged only at the time of shipment.
Delivery & Collection
We ship all orders from our warehouse in Bologna (Italy).
Shipping
Shipping Times and Costs
Delivery may be complimentary depending on active promotions – more information available within the product page.
UPS is our courier for all shipments, except for Argentina where we ship with EMS. You will receive an email containing your Tracking Number once your package has been shipped from our Italian warehouse, approx. 2-3 business days from order date. You may need to pay import duties and local taxes.
All orders are processed automatically and we are unable to expedite or delay shipping times.
At this time we are unable to ship orders to General Delivery, P.O. Boxes, Jersey, Guernsey and the Channel Islands, Gibraltar and Poste Restante.
Orders made to any of these addresses will be cancelled.
The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically cancelled. Please select the correct country site for your order from the link in the corner of every page.
We ship all orders from our warehouse in Bologna (Italy).
