Watches
Care & Use
Services
Repair & Warranty
FAQ
Care & Use
Your watch is comparable to a jewel. Creations of such exquisite craftsmanship require special care to maintain their pristine appearance and precise performance. To prolong its longevity and precious beauty, Montblanc highly recommends regular servicing, which allows you to keep your watch in perfect condition and working properly for a lifetime. Just as a car requires regular maintenance, every watch also needs consistent care. Your watch requires maintenance every three to five years, depending on the mechanical features of the watch.
If you have not worn your automatic or manually wound watch for a prolonged period of time, wind it fully by turning the crown twenty times. Further details are specified in the respective Service Guide.
In order to ensure the performance of your manually wound mechanical watch, we advise you to wind the crown once a day, preferably at the same time. Be careful not to force the crown once you feel resistance.
Do not change the hour or date between 10 p.m. and 2 a.m., the period during which the date changes, as this may result in damage to the movement. Please refer to the service guide for further details.
Do not expose your watch to temperatures higher than 60° Celsius (140° Fahrenheit) or lower than –10° Celsius (14° Fahrenheit). As your body and clothing will warm up the watch, its actual temperature will be different to the ambient temperature of your environment.
In case of a shock to the watch, consult a Montblanc boutique or certified Montblanc retailer. Even if no scratches or dents are visible, the movement may be damaged.
Do not wear other jewellery on the same wrist as your watch in order to preserve the integrity of the material. To preserve the pristine condition of your alligator, calfskin, satin or rubber strap, avoid contact with humidity, salty water, soap and cosmetic products. Do not treat your strap with wax, leather or shoe polish, as chemicals may damage the leather, lining or stitching. This may cause the strap to lose its original shine. Avoid prolonged exposure to high temperatures and direct sunlight to prevent the colour from fading. Please note that strong perspiration may darken the leather. Diamonds, set on a bezel or crown, must be handled with care to maintain the lifetime of their brilliance. Avoid contact with chemical products such as fragrances and detergents, as these substances will tarnish precious stones. If your watch has been exposed to such products, clean it with lukewarm water and a soft toothbrush. Use a soft cloth to dry it or let it dry naturally. Never expose it to a direct heat source. Additionally, please be sure to check the stones regularly to ensure they are still securely set.
If you have not worn your automatic or manually wound watch for a prolonged period of time, wind it fully by turning the crown twenty times. Further details are specified in the respective Service Guide.
In order to ensure the performance of your manually wound mechanical watch, we advise you to wind the crown once a day, preferably at the same time. Be careful not to force the crown once you feel resistance.
Do not change the hour or date between 10 p.m. and 2 a.m., the period during which the date changes, as this may result in damage to the movement. Please refer to the service guide for further details.
Do not expose your watch to temperatures higher than 60° Celsius (140° Fahrenheit) or lower than –10° Celsius (14° Fahrenheit). As your body and clothing will warm up the watch, its actual temperature will be different to the ambient temperature of your environment.
In case of a shock to the watch, consult a Montblanc boutique or certified Montblanc retailer. Even if no scratches or dents are visible, the movement may be damaged.
Do not wear other jewellery on the same wrist as your watch in order to preserve the integrity of the material. To preserve the pristine condition of your alligator, calfskin, satin or rubber strap, avoid contact with humidity, salty water, soap and cosmetic products. Do not treat your strap with wax, leather or shoe polish, as chemicals may damage the leather, lining or stitching. This may cause the strap to lose its original shine. Avoid prolonged exposure to high temperatures and direct sunlight to prevent the colour from fading. Please note that strong perspiration may darken the leather. Diamonds, set on a bezel or crown, must be handled with care to maintain the lifetime of their brilliance. Avoid contact with chemical products such as fragrances and detergents, as these substances will tarnish precious stones. If your watch has been exposed to such products, clean it with lukewarm water and a soft toothbrush. Use a soft cloth to dry it or let it dry naturally. Never expose it to a direct heat source. Additionally, please be sure to check the stones regularly to ensure they are still securely set.
We recommend to keep your Montblanc watch in the box in which it was received. When travelling, we advise you to keep your Montblanc watch in a specially designed travel pouch to protect it against shocks and damages.
Magnetic fields, such as those produced by TV sets, radios, cell phones, headphones, computers, tablets and magnets, occur everywhere. They affect different parts of a watch’s movement and change its performance. You can use a compass to check for magnetic fields. If the needle responds, then you are in a region of magnetic influence.
Please note that this only concerns mechanical movements. Quartz movements may lose a few seconds, but will return to normal once you leave the magnetic field.
We are happy to assist you with demagnezing your watch at most of our boutiques.
Please note that this only concerns mechanical movements. Quartz movements may lose a few seconds, but will return to normal once you leave the magnetic field.
We are happy to assist you with demagnezing your watch at most of our boutiques.
If your watch has an automatic movement, the movement is automatically wound by movements of the arm while you are wearing the watch.
If you have not worn your automatic or manually wound watch for a prolonged period of time, wind it fully by turning the crown twenty times. Further details are specified in the Service Guide.
In order to ensure the performance of your manually wound mechanical watch, we advise you to wind the crown once a day, preferably at the same time. Be careful not to force the crown once you feel resistance.
Do not change the hour or date between 10 pm and 2 am, the period during which the date changes, as this may result in damage to the movement. Please refer to the Service Guide for further details.
If you have not worn your automatic or manually wound watch for a prolonged period of time, wind it fully by turning the crown twenty times. Further details are specified in the Service Guide.
In order to ensure the performance of your manually wound mechanical watch, we advise you to wind the crown once a day, preferably at the same time. Be careful not to force the crown once you feel resistance.
Do not change the hour or date between 10 pm and 2 am, the period during which the date changes, as this may result in damage to the movement. Please refer to the Service Guide for further details.
For more information on your Montblanc creation, warranty and care recommendations, please view or download a pdf copy of our Service Guide.
User Guide Watch – Quartz Hour & Minute / Date
User Guide Watch – Automatic Hour & Minute
User Guide Watch – Automatic 24-Hour
Service Guide Watch – Automatic Date
User Guide Watch – Automatic Date
User Guide Watch – Iced Sea Diving Automatic Date
User Guide Watch – Automatic Day & Date
User Guide Watch – Automatic Day & Night
User Guide Watch – Automatic GMT (UTC)
User Guide Watch – Automatic Moonphase
User Guide Watch – Automatic Moonphase with Correctors
User Guide Watch – Automatic Full Calendar
User Guide Watch – Automatic Full Calendar with 4 Correctors
User Guide Watch – Orbis Terrarum Manufacture Worldtimer
User Guide Watch – Geosphere Manufacture Wolrdtimer
Service Guide Watch – Manufacture Geosphere Chronograph
User Guide Watch – Automatic Chronograph
User Guide Watch – Automatic Chronograph Day & Date
User Guide Watch – Manufacture Calibre MB R200 Nicolas Rieussec Monopusher Chronograph
Services
Your Montblanc timepiece has been assembled with meticulous care and outstanding precision. As with any other mechanical system, it is very important to perform regular maintenance to guarantee your watch’s performance and to preserve its beauty.
There are several services available for Montblanc watches depending on your watch´s age, type of movement and usage. Only services provided by certified Montblanc watchmakers will guarantee the performance of your watch and increase its lifespan. High-quality service is assured by using special tools under the best conditions at the Montblanc service centres.
Certain timepieces are sent to our manufacture in Switzerland for service.
Furthermore, we provide a one-year service guarantee on the work that has been carried out.
For quartz watches, we strongly recommend a maintenance service with the battery exchange to ensure water resistance of the watch every 2 years.
For automatic watches, we strongly recommend a maintenance service every 2-3 years and complete service every 4-5 years.
For more information on these services, select the service you are interested in in the list below.
There are several services available for Montblanc watches depending on your watch´s age, type of movement and usage. Only services provided by certified Montblanc watchmakers will guarantee the performance of your watch and increase its lifespan. High-quality service is assured by using special tools under the best conditions at the Montblanc service centres.
Certain timepieces are sent to our manufacture in Switzerland for service.
Furthermore, we provide a one-year service guarantee on the work that has been carried out.
For quartz watches, we strongly recommend a maintenance service with the battery exchange to ensure water resistance of the watch every 2 years.
For automatic watches, we strongly recommend a maintenance service every 2-3 years and complete service every 4-5 years.
For more information on these services, select the service you are interested in in the list below.
A stainless steel bracelet will last much longer if it is adjusted to fit your wrist perfectly. The bracelet on your watch is subject to wear and tear and needs to be maintained. Even if you follow the care procedure described in your service guide, parts of your bracelet may begin to wear out with time (clasp, links, pin, etc.).
This service includes the following operations:
1. Dismantling of bracelet
2. Replacement of defective accessories or parts
3. Addition or removal of extra links (size adjustment)
4. Cleaning of bracelet with ultrasonic bath to remove dust or dirt between the links
5. Final check (aesthetics)
This service does not include:
Additional parts such as links or clasps are charged for in addition to the flat rate of Bracelet service. Kindly note that straps and bracelets are excluded from warranty.
This service includes the following operations:
1. Dismantling of bracelet
2. Replacement of defective accessories or parts
3. Addition or removal of extra links (size adjustment)
4. Cleaning of bracelet with ultrasonic bath to remove dust or dirt between the links
5. Final check (aesthetics)
This service does not include:
Additional parts such as links or clasps are charged for in addition to the flat rate of Bracelet service. Kindly note that straps and bracelets are excluded from warranty.
There are no services available for cleaning or maintaining leather straps. If your strap has worn out or is detective, we invite you to visit one of our Montblanc boutiques or authorised dealers to take a look at our fine selection of straps. Watch bracelets and straps cannot be bought online and need to be ordered through an authorised point of sales. Kindly note that straps and bracelets are excluded from warranty.
Mechanical movements are made up of hundreds of different parts assembled together with painstaking attention to detail. To reduce friction, interacting elements are coated with different types of oil and grease. With time, the oil between components may thicken and the grease may dry out, reducing the performance of the watch’s movement. If you have not serviced your watch in the last five years or have not worn it for a prolonged period of time, it is recommended that you request this service.
This service includes the following operations:
1. Complete dismantling of the watch
2. Inspection of all parts
3. Refinishing of the case and of all metal accessories (except for parts with special treatment)
4. Complete revision of the movement
5. Exchange of all gaskets
6. Performance test (precision, amplitude)
7. Function testing
8. Watch head closing
9. Water-resistance test
10. Final check (aesthetics)
This service does not include:
The replacement of additional components such as the dial, bezel, crown or hands must be paid for additionally.
This service includes the following operations:
1. Complete dismantling of the watch
2. Inspection of all parts
3. Refinishing of the case and of all metal accessories (except for parts with special treatment)
4. Complete revision of the movement
5. Exchange of all gaskets
6. Performance test (precision, amplitude)
7. Function testing
8. Watch head closing
9. Water-resistance test
10. Final check (aesthetics)
This service does not include:
The replacement of additional components such as the dial, bezel, crown or hands must be paid for additionally.
Even if you take good care of your watch, scratches or blemishes may still appear on the case or bracelet. Montblanc recommends polishing your watch from time to time to recover its original brilliance and shine. To do this, the watch must be dismantled completely, separating the bracelet from the watch itself to polish each part individually. It is not possible to polish the glass in the same way, as the anti-reflection treatment would be removed. Moreover, other surfaces such as engraved or sandblasted finishes would be harmed by the brush.
Your watch can only be polished a limited number of times depending on the material. It is important that the polishing does not alter the shape of the watch and its technicality. Some scratches may be too deep to be removed. It is also not possible to polish treated pieces (PVD, ADLC, etc.) and certain materials (such as ceramic, brass, tantalum, etc.).
Please note that polishing is not a separate service, but an additional option that is only offered together with another service, either maintenance or complete, to guarantee the water-resistance of your watch.
This service includes the following operations:
1. Complete dismantling of the watch
2. Polishing with different brushes and polishing pastes
3. Cleaning with ultrasonic bath
4. Watch head closing
5. Final check (aesthetics)
Your watch can only be polished a limited number of times depending on the material. It is important that the polishing does not alter the shape of the watch and its technicality. Some scratches may be too deep to be removed. It is also not possible to polish treated pieces (PVD, ADLC, etc.) and certain materials (such as ceramic, brass, tantalum, etc.).
Please note that polishing is not a separate service, but an additional option that is only offered together with another service, either maintenance or complete, to guarantee the water-resistance of your watch.
This service includes the following operations:
1. Complete dismantling of the watch
2. Polishing with different brushes and polishing pastes
3. Cleaning with ultrasonic bath
4. Watch head closing
5. Final check (aesthetics)
Montblanc highly recommends having your watch’s battery changed on a regular basis.
A weak battery may result in your watch being slow or even in damage to the movement due to battery leakage. We advise you to never use an old battery. Please bring your watch to a Montblanc boutique or certified Montblanc retailer to ensure it is handled by a qualified technician. During the battery service, the back is removed. Both the battery and the back gasket are replaced. Water-resistance test is carried out. Screws are only changed if necessary.
We recommend to carry out a maintenance service on the occasion of a battery exchange.
1. Dismantling of accessories
2. Replacement of battery and back gasket
3. Cleaning of case or case and bracelet with soft cloth
4. Performance test
5. Function testing
6. Watch head closing
7. Water-resistance test
8. Final check (aesthetics)
A weak battery may result in your watch being slow or even in damage to the movement due to battery leakage. We advise you to never use an old battery. Please bring your watch to a Montblanc boutique or certified Montblanc retailer to ensure it is handled by a qualified technician. During the battery service, the back is removed. Both the battery and the back gasket are replaced. Water-resistance test is carried out. Screws are only changed if necessary.
We recommend to carry out a maintenance service on the occasion of a battery exchange.
1. Dismantling of accessories
2. Replacement of battery and back gasket
3. Cleaning of case or case and bracelet with soft cloth
4. Performance test
5. Function testing
6. Watch head closing
7. Water-resistance test
8. Final check (aesthetics)
Your watch is composed of a mechanical system that may lose precision over time and of gaskets with a limited lifespan. In order to guarantee the water-resistance and the performance of the watch’s movement, it is essential to have your watch serviced regularly:
Every three years for an automatic/manually wound watch.
Every year for COSC* watches (to ensure precision).
*COSC: Contrôle Officiel Suisse des Chronomètres (Official Control for Swiss Chronometers). This firm, independent of Montblanc, certifies high-precision movements. For more details, see www.cosc.ch.
This service includes the following operations:
1. Complete dismantling of the watch
2. Inspection of all parts
3. Refinishing of the case and of all metal accessories (except for parts with special treatment)
4. Cleaning of case or case and bracelet with ultrasonic bath
5. Replacement of gaskets
6. Performance test (precision, amplitude)
7. Function testing
8. Watch head closing
9. Water-resistance test
10. Final check (aesthetics)
Polishing of the case and replacement of additional components are not included in the service are will be charged additionally.
Polishing of the case is an additional service which will be charged for in addition.
If the dial or hands have to be replaced, Montblanc recommends a complete service, as disassembling the dial and hands means direct contact with the movement.
Every three years for an automatic/manually wound watch.
Every year for COSC* watches (to ensure precision).
*COSC: Contrôle Officiel Suisse des Chronomètres (Official Control for Swiss Chronometers). This firm, independent of Montblanc, certifies high-precision movements. For more details, see www.cosc.ch.
This service includes the following operations:
1. Complete dismantling of the watch
2. Inspection of all parts
3. Refinishing of the case and of all metal accessories (except for parts with special treatment)
4. Cleaning of case or case and bracelet with ultrasonic bath
5. Replacement of gaskets
6. Performance test (precision, amplitude)
7. Function testing
8. Watch head closing
9. Water-resistance test
10. Final check (aesthetics)
Polishing of the case and replacement of additional components are not included in the service are will be charged additionally.
Polishing of the case is an additional service which will be charged for in addition.
If the dial or hands have to be replaced, Montblanc recommends a complete service, as disassembling the dial and hands means direct contact with the movement.
It is very important to request a maintenance service for your quartz watch every two years. This maintenance is essential to ensure the utmost performance of the movement.
During the maintenance service, all parts of your watch are dismantled, except for the movement, dial, hands and battery. At the same time all gaskets are replaced. Back screws are only replaced if necessary.
This service includes the following operations:
1. Complete dismantling of the watch
2. Inspection of all parts
3. Refinishing of the case and of all metal accessories (except for parts with special treatment)
4. Cleaning of case or case and bracelet with ultrasonic bath
5. Replacement of battery and gaskets
6. Performance test
7. Function testing
8. Watch head closing
9. Water-resistance test
10. Final check (aesthetics)
During the maintenance service, all parts of your watch are dismantled, except for the movement, dial, hands and battery. At the same time all gaskets are replaced. Back screws are only replaced if necessary.
This service includes the following operations:
1. Complete dismantling of the watch
2. Inspection of all parts
3. Refinishing of the case and of all metal accessories (except for parts with special treatment)
4. Cleaning of case or case and bracelet with ultrasonic bath
5. Replacement of battery and gaskets
6. Performance test
7. Function testing
8. Watch head closing
9. Water-resistance test
10. Final check (aesthetics)
If you wish to evaluate your creation of originality, bring it to one of our boutiques or authorized retailers to have it sent to Montblanc Headquarters.
Your piece will be carefully inspected by our specialists. In case your product is a genuine Montblanc product, we will issue the ” Certificate of Authenticity” as proof of authenticity. The Authenticity evaluation is a chargeable service. The dealer or Boutique will be able to inform you about the cost of the authentication service and the further process.
Your piece will be carefully inspected by our specialists. In case your product is a genuine Montblanc product, we will issue the ” Certificate of Authenticity” as proof of authenticity. The Authenticity evaluation is a chargeable service. The dealer or Boutique will be able to inform you about the cost of the authentication service and the further process.
All watches manufactured with a unique identifier (serial number) can be registered on free of charge and user-friendly platform Enquirus. This platform aims to reduce and if possible, eliminate the theft of luxury watches and associated fraudIn turn. This database is a useful tool for law enforcement agencies dealing with suspicious watches and anyone purchasing a pre-owned watch.
Here is the list of Montblanc boutiques and authorized retailers where you can submit your creation for service.
Repair & Warranty
We are pleased to assist you in case your watch got damaged and is in need of a repair service.
In order to hand in your watch for service, please bring take it to a Montblanc boutique or authorized retailer of your choice. Your watch will then be sent to our service center for a repair and service.
In order to hand in your watch for service, please bring take it to a Montblanc boutique or authorized retailer of your choice. Your watch will then be sent to our service center for a repair and service.
The Boutique or authorised dealer may provide an approximate price indication for the service/repair of your piece. A definite cost estimate can only be established after careful examination by our master craftsmen.
To learn about the status of your repair, contact the boutique or authorized retailer where you handed in your watch for service/repair. If you sent your watch directly or with the service kit, please contact our Customer Service team for status updates.
Montblanc offers an international guarantee for a period of two years from the date of purchase which covers defects in manufacturing and materials. If the product is returned during the Guarantee period, Montblanc will repair or replace any defective Montblanc Product or part free of charge within a reasonable time after the product is returned, subject to the right to charge for shipping. Upon expiration of the Guarantee period, any repairs will be subject to a service charge.
You may obtain service by bringing or sending the Montblanc Product to your authorised Montblanc boutique, Montblanc dealer or to any Montblanc service centre as further indicated in this service guide. You are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipments to us include certified delivery and insurance. In order to obtain service through this Montblanc International Guarantee, the returned Montblanc Product must be accompanied by the original Guarantee Certificate that was included with the Montblanc Product at the time of purchase, duly completed, dated, stamped and signed by an authorised Montblanc boutique or Montblanc dealer.
The Montblanc International Guarantee does not cover:
(a) defects and damages due to loss, theft, fire or other causes beyond our control.
(b) defects and damages resulting from misuse, negligence or accident.
(c) defects and damages caused by improper use (knocks, dents, crushing, etc.), alterations, tampering, dismantling or services and repairs completed by anyone other than an authorised Montblanc boutique, Montblanc dealer or Montblanc service centre, or by the use of components or accessories other than those produced or recommended by Montblanc.
(d) defects and damages due to normal wear and tear.
(e) Montblanc Products where the serial number has been removed or is not clearly legible, or where any part of the original Montblanc Product has been removed, changed, altered, replaced, erased or defaced.
(f) routine maintenance and cleaning.
(g) battery cells, leather straps, rubber and metal bracelets.
The Montblanc International guarantee also excludes writing instruments from which the Limited Edition number has been removed.
You may obtain service by bringing or sending the Montblanc Product to your authorised Montblanc boutique, Montblanc dealer or to any Montblanc service centre as further indicated in this service guide. You are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipments to us include certified delivery and insurance. In order to obtain service through this Montblanc International Guarantee, the returned Montblanc Product must be accompanied by the original Guarantee Certificate that was included with the Montblanc Product at the time of purchase, duly completed, dated, stamped and signed by an authorised Montblanc boutique or Montblanc dealer.
The Montblanc International Guarantee does not cover:
(a) defects and damages due to loss, theft, fire or other causes beyond our control.
(b) defects and damages resulting from misuse, negligence or accident.
(c) defects and damages caused by improper use (knocks, dents, crushing, etc.), alterations, tampering, dismantling or services and repairs completed by anyone other than an authorised Montblanc boutique, Montblanc dealer or Montblanc service centre, or by the use of components or accessories other than those produced or recommended by Montblanc.
(d) defects and damages due to normal wear and tear.
(e) Montblanc Products where the serial number has been removed or is not clearly legible, or where any part of the original Montblanc Product has been removed, changed, altered, replaced, erased or defaced.
(f) routine maintenance and cleaning.
(g) battery cells, leather straps, rubber and metal bracelets.
The Montblanc International guarantee also excludes writing instruments from which the Limited Edition number has been removed.
Our service warranty is valid for one year from the date the service was completed. This service is a warranty only on the replaced parts and/or service carried out. It does not include malfunction due to improper use or any new damages which may occur in the future.
Here is the list of Montblanc boutiques and authorized retailers where you can submit your creation for service.
FAQ
For more information about our creations visit our FAQ section.
