Customer Service is passionate about achieving complete customer satisfaction and establishing a stable and long-term partnership with customers. The department guarantees standardised global service levels and excellent customer service.
Operating from Hamburg, Customer Service International is responsible for the following:
• Developing and monitoring international service and communication standards
• Executing international projects
• Competence Centre for writing instruments – global technical service for limited editions
• Parts planning and storage
International and cross-cultural skills are important, and a strong service mentality is a must to be able to succeed in fulfilling the demands of customers and of a job in Customer Service.