Products that have not been purchased on the Website or through the Client Relations Center may NOT be returned to the Montblanc e-boutique distribution center.
If a Customer or Gift Recipient wishes to return a product to the Montblanc e-boutique distribution center, then such person must comply with the following steps:
Richemont Canada, Attention: E-Commerce Returns
After Sales Service
4610 Eastgate Parkway, Unit #1
Mississauga, ON, L4W 3W6
i) Call the Client Relations Center at 1-844-774-4810 to request a Return Authorization Number (RAN). This number is required prior to returning any product to Montblanc,
ii) Fill out the required information, list the applicable Return Authorization Number (RAN) on the return form and sign it,
iii) Include the completed return form with the product, all its accessories, the Product User Guide, the Warranty Card and all other documents, in its original box and delivery package,
iv) Seal the delivery package and affix the pre-paid delivery label to it,
v) Bring the package to the carrier location or call the carrier to arrange pick-up.
Should the Customer or Gift Recipient decide to return a purchased item within the 14-day period, Montblanc and the Customer or Gift Recipient, as the case may be, agree that Montblanc maintains a special interest in the merchandise and will therefore purchase insurance on the returned merchandise. Montblanc is under no obligation to do so but will take this initiative for the Customer's or Gift Recipient’s convenience.
The Customer or Gift Recipient, as the case may be, must keep a proof of return shipment, and Montblanc accepts no liability in the event that such proof cannot be produced. Only merchandise received by the Montblanc e-boutique distribution center will be eligible for a refund.
Upon receiving a return, Montblanc will verify that the returned product satisfies the conditions of the return policy and, if so, then proceed with the applicable refund or exchange.