Services
Call us and our team will be pleased to show you around the boutique and advise you for your shopping via SMS, Whatsapp or Video call*.
Geneva:
• Via SMS, Whatsapp or Video call:
+41 79 801 59 56 (Monday - Friday 10:00 – 18:30 / Saturday 10:00 – 18:00)
• To schedule an appointment or for any other question:
+41 22 312 27 70 (Monday - Friday 10:00 – 18:30 / Saturday 10:00 – 18:00)
Zürich:
• Via SMS, Whatsapp or Video call:
+41 79 533 41 43 (Monday - Friday 10:00 – 18:30 / Saturday 10:00 – 18:00)
• To schedule an appointment or for any other question:
+41 44 211 48 10 (Monday - Friday 10:00 – 18:30 / Saturday 10:00 – 18:00)
Basel:
• To schedule an appointment or for any other question:
+41 61 261 06 81 (Monday - Friday 10:00 – 18:30 / Saturday 10:00 – 18:00)
Lugano:
• To schedule an appointment or for any other question:
+41 91 922 84 89 (Monday - Friday 10:00 - 13:30 & 14:00 - 18:30 / Saturday 10:00 - 13:30 & 14:00 - 18:00)
You can directly purchase your favorite items thanks to our distance payment method. Your Montblanc creations will be packed and available whenever you want at the boutique or can be sent directly to your home.
*Please note that SMS, Whatsapp and Facetime are only available in our Geneva and Zürich boutiques.
Yes, we do offer gift vouchers in boutiques. Please visit a boutique near you. You can find your nearest location on the Store Locator page.
Pick up in boutique
Montblanc offers you the possibility to pick up for free in a boutique the items you ordered online.
During the checkout process select "Pick up in boutique" and choose which boutique you would like to have your order delivered to. You will receive an email as soon as your order is ready to be picked up at the boutique.
In order to pick up your order, you will need to bring with you:
- A valid ID
- The shipping confirmation email (printed or on a mobile device).
If someone is collecting an order on your behalf, they must bring:
- A copy of your valid ID
- A valid ID of the person collecting
- The shipping confirmation email (printed or on a mobile device)
- Letter of authorization.
If the item is not picked up within 15 days of delivery to the boutique, the order will be returned to our warehouse and we will issue a refund.
At the moment the service is available in the following boutiques in Switzerland only:
Return in boutique
You can return items purchased at Montblanc e-boutique to a boutique within 14 days, just follow the steps listed below:
- Make sure the items are in the original condition, all tags and packaging included
- Put the items into the original box (or another sturdy box) and bring them to one of our boutiques, along with the delivery note and the return label, both included in the original package.
The courier will collect your package from the boutique within one working day. We normally process returns within 3 business days of their arrival at our warehouse. Should your return comply with our Return Policy, you will receive a confirmation email as soon as the refund for your return has been issued.
You can only return items within the same country the parcel was delivered. Stores in different countries will not be able to accept your returns.
At the moment the service is available in the following boutiques in Switzerland only:
You can place an order with the help of our specialized staff in some selected Montblanc boutiques. Simply select the items you want and provide your details and shipping address: our staff will do the rest.
You will receive a confirmation email with your order details, and another email when your order is sent.
Please note that the service is available in Switzerland only.
You can book an appointment at a Montblanc boutique to discover our collection and receive assistance from our dedicated staff.
Book an appointment, choosing the boutique and entering your information. You will be contacted by our staff to choose the time and date of your appointment.
The service is complimentary and is already available in some selected boutiques.
Please note that the service is available in Switzerland only.
Montblanc "Availability in boutique" service allows you to verify the availability of the items you are interested in online, and reserve them for a chance to try them on in a boutique.
Choose the size and/or color combination on the item page and check the availability. If the item is available, select the boutique where you would like to reserve them and enter your personal details. You will be contacted by one of our staff to confirm your reservation.
Please note that the service is available in Switzerland only.
Locations
You may find your nearest boutique or authorised retailer on the Store Locator page.
You may find the opening times for our boutiques or authorised retailers on the Store Locator page. Alternatively, you can also use the google map location tool that will help you find the nearest boutique along with the hours of operation.
We currently do not display which services are offered in our boutiques. We recommend you contact the boutique of your choice, our sales associates will be happy to assist.
You can find a list of our boutiques or authorised retailers on the Store Locator page.