Returns
Currently, the only way to exchange a product is to return it and make a new order.
We are glad you have decided to keep your purchase. Don't worry, you don't have to do anything and there is no need to contact us.
You can return any item purchased on the Montblanc e-boutique within 30 days of the delivery date. Here’s how:
- Fill out the Return Form in order to get a Return Number.
- Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
- Pack the items in the order box (or any rigid carton box) and stick the pre-paid UPS label over the prior delivery information. Using the label provided will guarantee a refund in the event of theft or loss during delivery to our warehouse in Italy.
- Fill out 3 copies of the Returns Proforma Invoice that came with your parcel. Put the 3 copies in a transparent envelope and attach it to the outside of the parcel. If the forms are not complete, the package will not pass Customs and will be returned to you.
- Contact UPS (03457 877 877) to arrange the pick-up of your package wherever you wish.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Personalised Montblanc products cannot be returned for exchange or refund.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
We would like to inform you that fragrances are non-refundable.
For further information on the conditions for exercising your right to return, please see the Legal Area.
You can certainly use a different courier than the one that delivered the package. Please send the return to the following address:
YOOX NET-A-PORTER GROUP
C/O Geodis Logistics
Interporto Blocco 15.2.1
40010 Bentivoglio (BO)
Italy
Keep in mind that if you do not use our return label, the Montblanc e-boutique is not responsible for any theft or loss during transport; therefore, we suggest you choose a trackable shipping service.
If you use your own return method, no return fee will be deducted from your refund.
Can I return a creation that I purchased at Montblanc e-boutique to a Montblanc boutique?
You can return items purchased at Montblanc e-boutique to a boutique within 14 days, just follow the steps listed below:
Create your return by logging in your Montblanc account.
Make sure the items are in the original condition, all tags and packaging included
Put the items into the original box (or another sturdy box) and bring them to one of our boutiques, along with the delivery note and the return label, both included in the original package.
The courier will collect your package from the boutique within one working day. We normally process returns within 3 business days of their arrival at our warehouse. Should your return comply with our Return Policy, you will receive a confirmation email as soon as the refund for your return has been issued.
You can only return items within the same country the parcel was delivered. Stores in different countries will not be able to accept your returns.
At the moment the service is available in the following boutiques:
If you have lost the pre-paid return label, please call us for assistance.
Alternatively, you can contact UPS (www.ups.com) and request that they bring a blank standard waybill when they collect your return. You should fill it out as follows:
Select "Standard" Service and "Receiver" under payment terms
Indicate 71A85F as the Receiver's account number
Send the return to this address:
YOOX NET-A-PORTER GROUP
C/O Geodis Logistics
Interporto Blocco 15.2.2
40010 Bentivoglio (BO)
Italy
Personalised Montblanc creations cannot be returned for exchange or refund.
We are very sorry to hear about the loss of one of your Montblanc earrings or cufflinks. We do not replace single earrings or cufflinks as they are only sold in pairs.
You can check the status of your return at any time on the Follow your Return page by entering the return number from your return label. Please make sure to write down this number or take a picture of the return label before sending the creation back.
We recommend to use the respective pre-paid labels to return the creations of each order separately so that the return process is as smooth and quick as possible. You can find more information about our return procedures on the Return Policy page.
Refunds
For security reasons, we cannot refund a credit card that is different from the one used for the purchase.
You can check the status on the Follow your Return page.
If the order was paid with PayPal or a credit card, the amount will be refunded to the account from which the payment was made. For security reasons, we are not authorised to refund a different account.
