Shipping Restrictions

 

Dear Customer,

In light of the COVID-19 (Coronavirus) outbreak and subsequent uncertainty, we want you to know that Montblanc is following all recommended measures, as advised by the World Health Organisation and local authorities, to support and maintain the well-being of our customers, colleagues and community.

ONLINE SERVICES

Can I still place an order online?
We are still shipping your order as usual. However, deliveries may be subject to delays. We apologise for any inconvenience caused. As a thank you, please receive free standard shipping on all orders above £25.

Can I place an order on the telephone?
Our Montblanc Client Relations team remain at your disposal normal opening times by telephone and email to assist you. Please find our contact details https://www.montblanc.com/en-gb/montblanc-customer-service/contact.html.

I have questions about my order, can you help?
Please find further information in ‘My Order’ or ‘Online Services’ section in our FAQ on https://www.montblanc.com/en-gb/montblanc-customer-service/faq.html. Please do not hesitate to contact our Montblanc Client Relations team directly for any further assistance. Please find our contact details https://www.montblanc.com/en-gb/montblanc-customer-service/contact.html.

How can I inquire about the product price if this is not displayed?
Our Montblanc Client Relations team would be happy to assist. We remain at your disposal normal opening times by telephone and email to assist you. Please find our contact details https://www.montblanc.com/en-gb/montblanc-customer-service/contact.html.

How can I inquire about a product if it is not available online?
Our Montblanc Client Relations team can check if we can make the product of your preference available to you. We remain at your disposal normal opening times by telephone and email to assist you. Please find our contact details https://www.montblanc.com/en-gb/montblanc-customer-service/contact.html.

BOUTIQUE SERVICES

In line with the governmental measures our Boutiques are currently closed until further notice. Once it is safe to reopen we will ensure to inform you accordingly.

In the meantime, please do not hesitate to contact our Montblanc Client Relations team directly for any further assistance. Please find our contact details https://www.montblanc.com/en-gb/montblanc-customer-service/contact.html.

REPAIRS AND SERVICING

What can I do if my Montblanc items needs servicing?
We regret to inform that due to the emergency measures the repair services in our artisan and service centre in Hamburg will be temporarily delayed. We understand this might be frustrating, therefore we are grateful for your patience and understanding and look forward to assisting you after re-opening of our Boutiques.

What happens to repairs that are still in process?
We regret to inform you that all current repairs will be on hold for the time being. The estimated delay is several weeks based on the entry date. We understand this might be frustrating, therefore we thank you for your patience and understanding and look forward to assisting you as soon as possible.

My repair is still with you. When can I expect it back?
We will safe keep your Montblanc item. Once we re-open the estimated delay is several weeks based on the entry date. We understand this might be frustrating, therefore we thank you for your patience and understanding and look forward to assisting you as soon as possible.

Will parcels that are sent to service be returned to sender during this time?
These parcels will be received at Montblanc and stored safely. Please note, the repair will only be registered with a delay. We understand this might be frustrating, therefore we thank you for your patience and understanding and look forward to assisting you as soon as possible.

My repair was sent back but I missed the delivery, can you tell UPS to re-send it?
UPS will attempt to deliver two times and after that return the shipment to sender. Once the parcel is back at Montblanc we will store it safely.

I bought a pen and would like to make use of the 6 weeks nib exchange policy. Will you extend this time period?
Yes, we will extend this time frame by 4 weeks. Once your nearest Montblanc boutique is open again, please visit us and we would be happy to assist.