Website use date security
To guarantee a safe and secure online shopping experience, Montblanc.com uses TLS 1.2 (Transport Layer Security, previously known as SSL- Secure Sockets Layer). This technology encrypts and protects the information that you send us online. As soon as SSL is activated, a notification will appear at the top of your browser. Click on this notification for information on the TLS 1.2 security certificate declaration. You will also notice that the website address in the URL field at the top of your browser always starts with "https:" instead of the usual" http:". This means you are in secure mode.
If you experience errors, you need to ensure your browsers are compatible with TLS 1.2 or higher. Please find below the list of compatible browsers:
| Microsoft Internet Explorer (IE) | |
|---|---|
| Desktop and mobile IE version 11 | Compatible with TLS 1.1 or higher by default |
| Desktop IE versions 8, 9, and 10 | Compatible only when running Windows 7 or newer, but not by default. |
| Review the Enabling TLS 1.1 and TLS 1.2 in Internet Explorer article to enable TLS 1.1 or higher encryption. | |
| Windows Vista, XP and earlier are incompatible and cannot be configured to support TLS 1.1 or TLS 1.2. | |
| Desktop IE versions 7 and below | Not compatible with TLS 1.1 or higher encryption. |
| Mobile IE versions 10 and below | Not compatible with TLS 1.1 or higher encryption. |
| Microsoft Edge | Compatible with TLS 1.1 or higher by default. |
| Mozilla Firefox | |
|---|---|
| Compatible with the most version, regardless of operating system. | |
| Firefox 27 and higher | Compatible with TLS 1.1 or higher by default. |
| Firefox 23 to 26 | Compatible, but not by default. |
| Use about:config to enable TLS 1.1 or TLS 1.2 by updating the security.tls.version.max config value to 2 for TLS 1.1 or 3 for TLS 1.2. | |
| Firefox 22 and below | Not compatible with TLS 1.1 or higher encryption. |
| Google Chrome | |
|---|---|
| Compatible with the most recent version, regardless of operating system. | |
| Google Chrome 38 and higher | Compatible with TLS 1.1 or higher by default. |
| Google Chrome 22 to 37 | Compatible when running on Windows XP SP3, Vista, or newer (desktop), OS X 10.6 (Snow Leopard) or newer (desktop), or Android 2.3 |
| (Gingerbread) or newer (mobile). | |
| Google Chrome 21 and below | Not compatible with TLS 1.1 or higher encryption. |
| Google Android OS Browser | |
|---|---|
| Android 5.0 (Lollipop) and higher | Compatible with TLS 1.1 or higher by default. |
| Android 4.4 (KitKat) to 4.4.4 | May be compatible with TLS 1.1 or higher. Some devices with Android 4.4.x may not support TLS 1.1 or higher. |
| Android 4.3 (Jelly Bean) and below | Not compatible with TLS 1.1 or higher encryption. |
| Apple Safari | |
|---|---|
| Desktop Safari versions 7 and higher for OS X 10.9 (Mavericks) and higher | Compatible with TLS 1.1 or higher by default. |
| Desktop Safari versions 6 and below for OS X 10.8 (Mountain Lion) and below | Not compatible with TLS 1.1 or higher encryption. |
| Mobile Safari versions 5 and higher for iOS 5 and higher | Compatible with TLS 1.1 or higher by default. |
| Mobile Safari for iOS 4 and below | Not compatible with TLS 1.1 or higher encryption. |
Should you have any questions or require assistance with your account or order, please call Montblanc Customer Service on 03455 040111. Our representatives are available from 8:00am to 5:00pm Mondays to Fridays and will take care of your request over the phone.
Create your own customer account to take advantage of the many different benefits, such as management of your personal data and storage of your delivery addresses or wish list. As a registered customer, you can also complete your orders faster and track their status.
To create a customer account, please click here.
You can also place an order at Montblanc.com without setting up a customer account. Simply select "Checkout as Guest” during the order process.
Creating an account however can offer you a wide range of benefits, such as management of your personal data as well as storage of your delivery addresses or wish list. As a registered customer, you can also complete your orders faster and track their status.
In order to request a change to an existing order please contact the Montblanc Online Shop as quickly as possible on 03455 040111. Our representatives are available from 8:00am to 5:00pm Mondays to Fridays.
If you have forgotten your Customer Account password, please click here. We will send you a new password by email. Please check your Spam folder if you do not receive this email directly to your Inbox.
If you are unable to log on using your account, please make sure that you have entered your email address and password correctly. You can change your password if you need to via “Forgotten your password?”. If you need help, please call us on 03455 040111, Monday to Friday 8am and 5pm.
If you subscribe to the newsletter, you will receive regular updates on Montblanc products, events and news. To order the newsletter, please click here.
You can edit your subscription settings by logging in to “My Account” on the Montblanc website.
For further assistance please call Montblanc Customer Service on 03455 040111. Our representatives are available from 8:00am to 5:00pm Mondays to Fridays.
We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction.
