Terms And Legal
The following terms and conditions and any other related rules that are adopted by Montblanc and
made available as provided herein (collectively, the “Conditions of Sale”) shall apply to all sales of
products that you (the “Customer” or “you”) may order from Richemont Luxury (Singapore) Pte. Ltd.,
501 Orchard Road, #12-01 Wheelock Place, Singapore 238880 (“Montblanc”, or referred to herein as
“us”, “our” or “we”) by e-mail or phone at a distance or at an event outside of the Montblanc boutique
via the relevant retail boutique of Montblanc (together the “Montblanc Boutique”).
These Conditions of Sale are applicable to any order placed through the Montblanc Boutique. If you
refuse to accept these Conditions of Sale, you will not be able to order any Montblanc products from
the Montblanc Boutique. Sales concluded in person through physical points of sale (such as our retail
boutiques) or third parties (such as authorized retailers) are not subject to these Conditions of Sale.
In addition, our information collection practices and the ways in which we may use and protect that
Only individuals (and not legal entities) who (a) have legal capacity to enter into contracts and (b) have a shipping address in the country or countries listed in Clause 12 may order products through the Montblanc Boutique. If you are under the age whereby you have full legal capacity to lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and thereby assent to these Conditions of Sale.
By placing an order through the Montblanc Boutique, you represent and warrant that you are a bona fide end-user customer and will not deliver, sell or otherwise distribute Montblanc products or purchase Montblanc products for commercial purposes or any other commercial benefit.
Quantity limits may apply in relation to certain products. Montblanc further reserves the right to
refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized
In order to place an order, the Montblanc Sales Associate will discuss the process with you over the
telephone or by e-mail.
Notwithstanding anything to the contrary provided for herein, Montblanc reserves the right to refuse,
cancel and terminate orders at any moment in time. For example, Montblanc may refuse, terminate
or cancel your order if there is an ongoing dispute concerning payment of a prior order or if Montblanc
suspects, in its sole discretion, that you have engaged in fraudulent or grey market activities or have
otherwise violated these Conditions of Sale or the policies incorporated herein by reference.
All prices quoted by the Montblanc Boutique are in Singapore Dollars.
Montblanc reserves the right to modify prices and delivery costs at any time without prior notice. The
price of a product and delivery costs quoted by the Montblanc Boutique, at the time Montblanc
provides you with a Confirmation of Order, will be honored by Montblanc.
Actual shipping costs and applicable taxes, if any, will be reflected on your payment page before you
are asked to confirm and place your order and will also be reflected in the Confirmation of Order. Sales
and use taxes will vary based on the location to which products are being shipped. Delivery costs and
estimated sales and use taxes are not stated on the product pages but will be added to the product
price, if applicable, after you have chosen your delivery location and options.
Please note that changes to applicable law between the date your order is placed and the date you
are sent a Confirmation of Order may result in changes to the sales tax associated with your purchase.
If the resulting change is an increase in the sales tax you are charged, we will contact you and ask that
you reconfirm your purchase.
We accept the methods of payment offered through the Montblanc Boutique.
We offer you the ability to prepay for your products, either as a full prepayment or a partial
prepayment. Where we offer partial prepayment as an advance payment method, the partial
prepayment will be taken immediately following the placement of your order and, due to the nature
of the products, the partial prepayment will represent a minimum of [30%] of the retail cost of the
product. We will reserve your product for a maximum of [three (3) months] from the date of payment,
or for any such longer period that may be communicated to you for special cases (including but not
limited to personalized, bespoke, unique or limited edition products etc.), after which we reserve the
right to sell the reserved product. Prepayments (in whole or in part) are non-refundable. However,
prepayments shall not impact any of your legal rights under these Conditions of Sale. If we cannot
meet our shipping and/or delivery obligations set out below, we will notify you via e-mail and we will
refund the prepayment without undue delay.
When paying by payment link, you will need to enter your payment details on the appropriate form.
In the case of an order placed by telephone, you will need to communicate to the Montblanc Boutique
your credit/debit card number and your three or four digit security code that is printed on the back or
the front of your card (CVV2/CVC2/CID).
All credit/debit card holders are subject to validation checks and authorization by the card issuer. If
the issuer of your payment card refuses to authorize payment to Montblanc, you will need to contact
your card issuer directly to solve this problem.
In order to process your order, we may perform security checks on your credit card. The full amount
of your purchase will be blocked on your credit card until your order is shipped to the shipping address
you have provided to Montblanc, at which point in time you will be sent a Confirmation of Order and
your credit card will be charged the applicable purchase price. By submitting an offer to purchase
Montblanc products through the Montblanc Boutique, you expressly authorize Montblanc to perform
security checks, where Montblanc deems necessary, to transmit or to obtain information (including
any updated information) about you to or from third parties from time to time, including but not
limited to your credit-card number, to authenticate your identity, to validate your credit card, to
obtain an initial credit card authorization and to authorize individual purchase transactions.
In the case of an order being placed through the Montblanc Boutique, the Montblanc Sales Associate
will verbally ask you to confirm the details of your order.
Once you have made your choice and your order has been placed, you will receive an e-mail
acknowledging the details of your order and your payment (“Acknowledgement of Order”). This
Acknowledgment of Order is not an acceptance of your order. Following the transmission of the
Acknowledgment of Order, Montblanc will conduct its usual credit, anti-fraud, security and related
legal checks and, if acceptable, will then process your order.
These Conditions of Sale will be provided to you with the Acknowledgment of Order. Please carefully
review these Conditions of Sale upon receipt.
Upon shipment of your order, following completion by Montblanc of its anti-fraud, security and
related legal checks, Montblanc will send you in writing (by email or otherwise) a written confirmation
(“Confirmation of Order”). The written Confirmation of Order constitutes the acceptance of your
order by Montblanc and indicates the existence of a binding sales contract.
The Acknowledgment of Order and Confirmation of Order that are sent to you are deemed to be
received when you are able to access them.
The Acknowledgment of Order, Confirmation of Order and any automatic recording systems used by
the Montblanc Boutique will be proof of a binding agreement between you and Montblanc.
Engraving or embossing may be available on a selection of products. Belt adjustment, may be available
on a selection of leather belts. If you wish to have your product engraved, embossed or adjusted,
please provide the details to the Montblanc Boutique.
Montblanc reserves the right to withhold or refuse acceptance of any order for personalized products,
or with a message card, that contains language that is objectionable, unlawful or contrary to
Personalized products cannot be returned to Montblanc for refund or exchange.
We only accept orders for delivery to addresses in Singapore. Please note that Montblanc does not
ship to military or certain restricted areas, PO boxes, or hotels.
Boutique pick-up may be offered, free of charge, to certain locations. Please refer to the Montblanc
Boutique for more information. Montblanc will inform you by email or by telephone when the product
is ready for pick-up at the boutique.
If you order several products, Montblanc will ship the order only once all products are available (no
We will use commercially reasonable endeavours to deliver the products, or to ensure the delivery by
our third party shipping provider, on the estimated delivery date mentioned in your order.
When estimating package delivery time, please allow time for credit approval, address verification and
order processing. Please note that it is always subject to receiving your full payment.
We will require a handwritten or electronic signature by you, or an adult acting on your behalf, to
confirm the delivery of each Montblanc product, at which point responsibility for your purchased
goods passes to you.
When ordering products through the Montblanc Boutique, you will receive, as the buyer, an invoice
that will be sent to you in writing (to your email address as a .pdf attachment or otherwise). You may
also at any time later request an invoice by calling the Montblanc Boutique. Montblanc may request
that you provide proper identification as a condition to comply with such request.
In order to ensure your satisfaction, you may return Montblanc products in accordance with the return
and exchange policy set forth below. Returns of Montblanc products that are not in compliance with
the conditions and timeframes set forth below may be rejected by Montblanc and will be sent back to
14.1. Return Period
Montblanc allows you to return in the country or countries listed in Clause 12, Montblanc products
purchased through the Montblanc Boutique within thirty (30) days from the day you received your
product, subject to the further terms and conditions set forth below.
14.2. Return Process
To return a product to a Montblanc retail boutique, please call the Montblanc Boutique for details of
their returns process (first to confirm the appointment with your selected Montblanc retail boutique).
You may be asked to provide photos of the products for us to make a first assessment of the condition
of these products.
14.3. Condition of Returned Products
Montblanc will verify that the returned product satisfies the conditions of the return policy and, if so,
then proceed with the applicable refund or exchange.
Montblanc products must be returned in a new and unused state, in perfect condition, with all
protective materials in place and tags and stickers attached to them (if applicable), as well as with the
original Montblanc box and delivery package, including all accessories and documents. Montblanc will
not accept any return if the product shows signs of wear, or has been used or altered from its original
condition in any way. Perfume bottles that have been used or opened cannot be returned.
Personalized products cannot be returned to Montblanc for refund or exchange. This includes, without
limitation, products that have been engraved or embossed, and belts or leather straps that have been
Writing instruments that have been filled with ink, as well as bottles and refills that have been opened,
cannot be returned to Montblanc.
If you have received free items as part of your order, they must be returned with the products.
Watch bracelets that have been adjusted at your request must be returned with the exact same
number of links as in the original delivery package.
All returns will be subject to strict Quality Control (QC) by Montblanc to ensure that the returned
products satisfy these requirements. If the products do not meet QC standards, Montblanc will refuse
the return, and the products will be sent back to you. If the returned product satisfies Quality Control
(QC), Montblanc will proceed with the applicable refund or exchange.
Failure to comply with the return process above or the return conditions will entitle Montblanc to
refuse the returned product and send it back to you, at your own cost.
You may return a product purchased through the Montblanc Boutique for refund, provided that the
return complies with these Conditions of Sale.
Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who
has received the Montblanc Product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund.
If the return complies with these Conditions of Sale, Montblanc will use commercially reasonable
endeavours to refund the purchase price to the buyer using the same means of payment as used by
the buyer for the initial transaction within thirty (30) days after receipt of the returned item by the
You may return a product purchased through the Montblanc Boutique for exchange with another
Montblanc product, provided that the return complies with these Conditions of Sale.
In any event, the sale of the returned product will be cancelled and a new order for the product
ordered must be placed.
Montblanc will only accept exchange requests for same priced or higher priced product and you will
have to pay the price difference.
Montblanc is extremely cautious in ensuring that each product strictly complies with our quality
criteria and that it has passed all our controls, both technical and aesthetic.
Selected products are covered by the Montblanc International Guarantee. If you wish to repair a
product covered by the Montblanc International Guarantee, please refer to the Montblanc
International Guarantee, and call our Montblanc Boutique for more information.
If you receive a product that is covered by the Montblanc International Guarantee and seems to have
defects originally caused by Montblanc (originally defective), please return it to Montblanc in
accordance with the return process above.
In your capacity as consumer, you may have legal rights under Singapore law governing the sale of
consumer goods; those legal rights are not affected by these Conditions of Sale.
For any repair inquiries relating to a product ordered online, please contact our Montblanc Boutique.
While Montblanc endeavours to verify the accuracy of any information it provides, in advertisements
or catalogues or as provided by the Montblanc Boutique, it makes no guarantees, whether express or
implied, in relation to the accuracy, reliability and completeness of such information. Montblanc does
not confirm the price of a Montblanc product until an Order Confirmation has been issued by
Montblanc, indicating the existence of a binding sales contract.
Information and complaints. In case of any inquiry or complaint please contact our Montblanc
Boutique on the telephone number and email address provided.
constitute the entire agreement between you and Montblanc regarding your purchase of Montblanc
products through the Montblanc Boutique, and supersede any prior conditions of sale.
Severability. In the event that any provision of the Conditions of Sale shall be determined to be
partially void or unenforceable by any court having jurisdiction and for any reason whatsoever, it shall
be void or unenforceable to that extent only and no further and the validity and enforceability of any
of the other provisions of the Conditions of Sale shall not be affected.
These Conditions of Sale shall be governed by and construed in accordance with the laws of Singapore.
The courts of Singapore shall have exclusive jurisdiction over any disputes arising out of or in
connection with these Conditions of Sale.
Without any restriction to bring proceedings before a court, you and Montblanc will first make
reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree
that may arise out of or relate to the product, the Conditions of Sale or any breach thereof.