In case you wish to receive a pre-paid service kit, please duly fill the service request webform and submit. Please consult our Conditions of Sales for the full terms and conditions.
After you received the service kit:
- Take a photo of your Montblanc creation for your records
- Follow the instruction inside the service kit
- Enclose a printed copy of the confirmation e-mail
- Enclose a printed & duly signed copy of the Service Request Form
- Kindly enclose a copy the duly filled warranty card or copy of your purchase invoice if warranty is applicable
When we receive your Montblanc product in our service centre, we will do a careful diagnosis to evaluate the required service.
In case a cost estimate is required, you will receive by e-mail a formal offer with the required service.
The approved service will be completed based on the service request webform or on the basis of a cost estimate if provided.
In case your will refuse the cost estimate your Montblanc creation will be returned to you in the same condtion it was received.
You will be notifed once the service and final quality controls are passed to proceed with the payment.
In case the completed service was under warranty or commercial gratuity no payment is required.
Once we received the payment for the completed service, your Montblanc creation will be prepared for shipping to your delivery address.