Returns
Currently, the only way to exchange a product is to return it and make a new order.
We are glad you have decided to keep your purchase. Don't worry, you don't have to do anything and there is no need to contact us.
You can return any item purchased on the Montblanc e-boutique within 30 days of the delivery date. Here’s how:
- Fill out the Return Form in order to get a Return Number.
- Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
- Fill out 5 copies of the Returns Proforma Invoice that came with your parcel. If the forms are not complete, the package will not pass Customs and will be returned to you.
- Ship your parcel with a shipping service of your choice and at your expense to our Italian warehouse.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Personalised Montblanc products cannot be returned for exchange or refund.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
We would like to inform you that fragrances are non-refundable.
For further information on the conditions for exercising your right to return, please see the Legal Area.
Personalised Montblanc creations cannot be returned for exchange or refund.
We are very sorry to hear about the loss of one of your Montblanc earrings or cufflinks. We do not replace single earrings or cufflinks as they are only sold in pairs.
You can check the status of your return at any time on the Follow your Return page by entering the return number from your return label. Please make sure to write down this number or take a picture of the return label before sending the creation back.
We recommend to use the respective pre-paid labels to return the creations of each order separately so that the return process is as smooth and quick as possible. You can find more information about our return procedures on the Return Policy page.
Refunds
For security reasons, we cannot refund a credit card that is different from the one used for the purchase.
You can check the status on the Follow your Return page.
If the order was paid with PayPal or a credit card, the amount will be refunded to the account from which the payment was made. For security reasons, we are not authorised to refund a different account.
