If you do not wish to receive our Newsletter anymore, you can unsubscribe at any moment by clicking on the Unsubscribe link at the bottom of every Newsletter. This will open a webpage where you can confirm that you want to unsubscribe. We ask you to consider that you may still receive several more communications before your request is fulfilled; we apologize for the inconvenience.

If you forgot your password, click the ""Forgot your password?"" link on the Login page and follow the procedure to change it.

For further assistance, contact us and we will be happy to assist you.
 

Try adding the ""newsletter@store.montblanc.com"" address to the safe senders list of your email account; this will prevent the anti-spam filter from blocking future newsletters. If this doesn't work, contact us.

If you want to cancel your MyMontblanc Account, please contact us.

Subscribe to our Newsletter and you can:

be among the first to discover the latest news from the Montblanc e-boutique
access promotions reserved exclusively for our customers
receive our style tips
…and much more!
You can subscribe from the Home Page, by entering your email address. 

In "My Favourites" list, you can save items of interest in order to find them again easily, check if there is limited availability and proceed directly to purchase with a simple click. Thanks to the notification feature, you will receive an update via email if an item becomes the Last One Available. 

You can enable and disable notifications for individual items directly from your Wish List.

Create an account for access to exclusive areas and services dedicated to our customers:

• My Wish List
• My Orders
• Address Book
• Fast Checkout.

When you register, the Montblanc e-boutique recognizes the country in which you are located and automatically associates it to your account.

Check your spam folder and make sure that confirmation@store.montblanc.com and shipping@store.montblanc.com are in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications.

If this doesn't work please contact us as there may be errors with the email address you registered with.

We are sorry, but once an order has been confirmed, it is processed automatically and cannot be cancelled. The package can be returned as indicated in our Return Policy.

In the My Orders section, you can find an archive of the orders made from that account. By clicking on the Order Number, you will be able to see the details of the purchase and the delivery status. From here, you can also access all of the details related to any eventual returns.

Order being prepared:
The order has been confirmed and we have already sent a confirmation email with the Order Number. 

Order has shipped:
As soon as the order is shipped from our warehouse, we will send you a confirmation email with the Tracking Number to track the delivery.
It is possible to check the order status at any time by entering the Order Number in the Follow your Order page. Registered users can also find all information related to their orders in the My Account area.

You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow your Order page. If you are a registered user, you can find all information related to the order in your My Account page.

Don't have an account yet? Register now to enjoy exclusive services.

Unfortunately not. Each order is processed automatically and once it has been confirmed, it is not possible to modify the details. To purchase additional items, we ask you to place a new order. Should you have questions, please contact us.  To return any items please refer to our Return Policy. 

On the Montblanc e-boutique, every purchase is made with maximum security thanks to the use of Trustwave and Geotrust-certified secure servers and the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the ""https"" URL prefix and the lock symbol that appears in the browser's address bar.
To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order. For some countries, as an additional safety measure, you may be asked by your credit card provider to authorise payment by entering a one-time password, an SMS code, or another authentication method.

Our Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.

Sales Tax is applied to your order in accordance with individual state and local regulations if your shipping address is in a State where retail stores, company establishments or one of our partners are located.
For this reason, an estimation of the tax charge might be added to your order total during the checkout process. Exact charges will be calculated automatically after your order is shipped, depending on the Zip Code of the shipping address. The final amount will in any case be equal or less than the estimated Sales Tax and will be indicated in the invoice you receive with the Shipping Confirmation email.

Please check that you have correctly entered the data for your selected method of payment. If you are paying with a credit card and the problem persists, we suggest contacting your Credit Card Issuer.
Need further assistance? Contact us and we will be happy to help you.

The Montblanc e-boutique guarantees that your credit card will be charged only once for the amount of an order. It is possible that the amount may be shown twice on your statement: the first entry corresponds to the payment authorization request that is made when you place the order; the second confirms the actual charge.

The amount paid is lower when, at the moment the order is dispatched, one or more of the articles is not available; the charged amount will correspond exclusively to the value of the articles that were effectively shipped.

No, it will only contain the ordered goods and warranty documents. Your invoice was included as a PDF in your Shipping Confirmation email.

As soon as you complete your order, authorization for the necessary payment will be requested automatically to verify the validity of the credit card and availability of funds; however, the card is not charged at this time. The actual payment occurs when the order is dispatched, at which point you will receive a notification email.

We’ve partnered with Klarna to give you an improved shopping experience. When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase. Klarna uses the latest safeguards and security to protect your information and prevent unauthorized purchases.

How to shop with Klarna:

1.  Add item(s) to your Shopping Bag and select Klarna when you check out
2. Enter a few personal details and you’ll know instantly if you’re approved
3. Klarna will send you an email confirmation and reminders when it’s time to pay and you can manage your orders and payments in the Klarna app

At checkout, you can choose between the following payment options:

Pay Later: Allows you to receive your order up front and get up to 30 days to pay without any interest and fees. In the Klarna app you’ll have the option to pay off the balance earlier or extend the due date if needed. As soon as your order is shipped, you will receive an email from Klarna outlining your payments. Your purchase and payments will then be visible and manageable in the Klarna App.

3 interest-free payments: Allows you to split purchases into 3 interest-free instalments. If your order is eligible, you can select this option at checkout and enter your debit or credit card information. As soon as your order is shipped, you will receive an email from Klarna outlining your payment schedule and the first payment will be taken from the reserved amount on your credit/debit card. Your purchase and payments will then be visible and manageable in the  Klarna App.

Pay in Instalments/Slice it: The interest payments or monthly financing credit option allows you to buy now and spread the cost over time for up to 12 months. Interest rates apply. Select the Klarna option at checkout, choose the term lengths that are best for you and enter your debit or credit card information. 

Take a look at Klarna's Monthly Financing Policy.

To be eligible to use the Klarna you must:

• Be a resident in the country where you place the order
• Be at least 18
• Have a valid bank card/bank account
• Have a positive credit history
• Be able to receive verification codes via SMS

For more information, take a look at the Klarna FAQ, or download the Klarna app.

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply.

The Montblanc e-boutique accepts the following payment methods:

Credit Card: Visa, MasterCard, American Express, Discover and Diners.

The total will be charged to your card when the order is shipped. 
Your card will be charged in CAD. 

PayPal and PayPal Express: Shop easily online without having to enter your credit card details on the website. 
Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

Klarna: Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments. To use Klarna to pay for your purchase, choose Klarna at checkout. Your purchase will be split into 4 interest-free payments. The first payment will be taken from your credit or debit card when your order is shipped. The remaining three payments will be automatically charged to your card 14, 28, and 42 days later.

Apple Pay: you can also pay for your purchases on our site with Apple Pay. Make sure you are logged in with your Apple ID to use this payment method.
If necessary, enter your billing, delivery and contact information (which will be stored for future purchases) and confirm payment.Your card will be charged only at the time of shipment.

We ship all orders from our U.S. distribution center.

At this time we are unable to ship orders to General Delivery, P.O. Boxes, Poste Restante. 
Orders made to any of these addresses will be canceled. 
The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically canceled. Please select the correct country site for your order from the link in the corner of every page.

Unfortunately, it is not possible to choose a specific date and time.
You can try to contact the courier directly to organize a possible delivery date.