Our promise the MONTBLANC International Guarantee & Service Guarantee
Montblanc International Guarantee
The following Montblanc International Guarantee applies to Montblanc Products sold or presented for guarantee service in any country (including the United States of America, Canada and Australia). What the Montblanc International Guarantee Covers and For How Long. Your Montblanc Product has been manufactured according to the high quality standards of Montblanc with all the care and patience dedicated to them by our devoted craftsmen. Nevertheless, the Montblanc Product is covered by this Montblanc International Guarantee against defects in manufacturing and materials. Please contact one of the authorised Montblanc boutiques, Montblanc dealers or Montblanc service centres located around the world and they will be able to provide guarantee service as defi ned herein (for a complete list of authorised Montblanc boutiques, Montblanc dealers and Montblanc service centres, please consult the Montblanc website (www.montblanc.com). Montblanc warrants its product against defects in materials and manufacturing for a period of two (2) years from the date of purchase (the “Guarantee period”). If the product is returned during the Guarantee period, Montblanc will repair or replace any defective Montblanc Product or part free of charge within a reasonable time after the product is returned, subject to the right to charge for shipping. Upon expiration of the Guarantee period, any repairs will be subject to a service charge.
The Montblanc International Guarantee does not cover:
(a) defects and damages due to loss, theft, fi re or other causes beyond our control.
(b) defects and damages resulting from misuse, negligence or accident.
(c) defects and damages caused by improper use (knocks, dents, crushing, etc.), alterations, tampering, dismantling or services and repairs completed by anyone other than an authorised Montblanc boutique, Montblanc dealer or Montblanc service centre, or by the use of components or accessories (such as bottled ink or cartridges) other than those produced or recommended by Montblanc.
(d) defects and damages due to normal wear and tear.
(e) Montblanc Products where the serial number has been removed or is not clearly legible, or where any part of the original Montblanc Product has been removed, changed, altered, replaced, erased or defaced.
(f) routine maintenance and cleaning.
(g) battery cells, leather straps, rubber and metal bracelets.
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