FAQs

Eligibility: This Free Express Shipping promotion is valid on the Montblanc online shop (www.montblanc.com) and for orders placed via telephone with our Customer Service Team from November 11th to December 1st.

Minimum Purchase: A Minimum Purchase of 750 AUD is required to qualify for free express shipping.

Redemption: To redeem the offer, enter code MTBEXPRESS25 at checkout.

Exclusions: Not applicable for previously placed orders.

Cash Value: This promotion has no Cash Value and may not be redeemed for cash.

Combination with Other Offers: This promotion may not be combined with any other promotion or voucher unless explicitly stated.

Returns: Standard return policies apply.

Offer Validity: This offer is valid from November 11th to December 1st. Montblanc reserves the right to modify or terminate this promotion at any time without notice.

Combination with Other Order: Only one promotional code can be used per order.

We are pleased to assist you in case your Montblanc creation should be in need of service. To submit your repair request, please bring your creation to a Montblanc boutique or authorized retailer near you. Your creation will then be sent to our service center.

To learn more about repairs (service prices, repairs under warranty, status update on repairs), you can visit the "Product Advice & Repairs" section of our FAQ.

You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow your Order page. 

You can also check the status of your order directly on the tracking page of your courier company. We use different couriers depending on the best service in your area. Please enter the tracking number you received with the shipping confirmation email to see the progress of your delivery.

If you are a registered user, you can find all information related to the order in your My Account page.

Don't have an account yet? Register now to enjoy exclusive services.

You can also find suitable refills when you scroll down the page of your writing instrument. If you are not sure what refills suits your writing instrument, do not hesitate to contact our Customer Service Team.

Please refer to the section “Shipping and Delivery".