FAQs
What do I do if my Montblanc piece is in need of service/repair?
We are pleased to assist you in case your Montblanc creation should be in need of service. To submit your repair request, please bring your creation to a Montblanc boutique or authorized retailer near you. Your creation will then be sent to our service center.
To learn more about repairs (service prices, repairs under warranty, status update on repairs), you can visit the "Product Advice & Repairs" section of our FAQ.
What is the status of my order?
You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow your Order page.
You can also check the status of your order directly on the tracking page of your courier company. We use different couriers depending on the best service in your area. Please enter the tracking number you received with the shipping confirmation email to see the progress of your delivery.
If you are a registered user, you can find all information related to the order in your My Account page.
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How do I know what refills to use in my writing instrument?
You can also find suitable refills when you scroll down the page of your writing instrument. If you are not sure what refills suits your writing instrument, do not hesitate to contact our Customer Service Team.
What are the delivery times for my online order?
Please refer to the section “Shipping and Delivery".
