Each item purchased on Montblanc e-boutique is wrapped in our signature Montblanc packaging. You will also receive a blank branded card for you to leave a hand-written note.*
 
For gift orders to be directly delivered to the recipient, you can add free gift wrapping and a personal message in your Shopping Bag. Enter the text into the "Gift Message" field; we will print it on an A6 Montblanc card.
 
The invoice won't be included in the delivery and will be sent to you via the email address you provided.

*Exceptions are made for refills, notebooks and diaries.

We do indeed offer complimentary personalisation at the time of purchase online for the products which have noted 'Free Personalisation' under the product image. Should you have questions, please contact us. 

Yes, we offer personalisation services in most of our boutiques. Please note, you may be charged for this service. Please check with your nearest boutique for further information.

We offer various options in our personalisation service. In general, the engraving or embossing will be done in the colour that matches the fittings. You may also opt for "blind" which means without colour. We also offer silver or gold foil engraving or embossing. 

We offer personalisation services for many writing instruments, leather creations as well as for our in-ear headphones. For online purchases, we offer free personalization that can be customized and added directly during purchase process on our website. If you buy a creation at a Montblanc boutique and would like to personalise your creation at the moment of purchase, the personalization also will be done free of charge.

For writing instruments we generally  offer 13 characters for cap engraving and 3 characters for clip engraving. You can explore engraving options for your creation during purchase process on the website and select the typography online with the help of the virtual mock-up of your creation. If the engraving options offered on the website are not sufficient for you  (for instance, if you wish a multi-line engraving or a left-handed engraving), we invite you to contact our Montblanc ambassadors directly to explore more personalization options for your creation.

Please note that some creations can not be personalized. To learn if your creation can be personalized, contact us online or visit a Montblanc boutique or authorized retailer of your choice.
Please note that personalised creations cannot be returned for exchange or refund.

Create an account for access to exclusive areas and services dedicated to our customers:

• My Wish List
• My Orders
• Address Book
• Fast Checkout.

When you register, the Montblanc e-boutique recognises the country/region in which you are located and automatically associates it to your account.

In your Wish List, you can save items of interest in order to find them again easily, check if there is limited availability and proceed directly to purchase with a simple click. Thanks to the notification feature, you will receive an update via email if an item becomes the Last One Available. 

You can enable and disable notifications for individual items directly from your Wish List.

In the My Orders section, you can find an archive of the orders made from that account. By clicking on the Order Number, you will be able to see the details of the purchase and the delivery status. From here, you can also access all of the details related to any eventual returns.

If you forgot your password, click the "Forgot your password?" link on the Login page and follow the procedure to change it.

For further assistance, contact us and we will be happy to assist you.

If you want to cancel your MyMontblanc Account, please contact us.

Subscribe to our Newsletter and you can:

• be among the first to discover the latest news from the Montblanc e-boutique 
• access promotions reserved exclusively for our customers
• receive our style tips 
• …and much more!

You can subscribe from the Home Page, by entering your email address. 

Try adding the "newsletter@store.montblanc.com" address to the safe senders list of your email account; this will prevent the anti-spam filter from blocking future newsletters. If this doesn't work, contact us.

If you do not wish to receive our Newsletter anymore, you can unsubscribe at any moment by clicking on the Unsubscribe link at the bottom of every Newsletter. This will open a webpage where you can confirm that you want to unsubscribe. We ask you to consider that you may still receive several more communications before your request is fulfilled; we apologise for the inconvenience.

Unfortunately, it is not possible to choose a specific date and time.
You can try to contact the courier directly to organise a possible delivery date.

You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow your Order page. If you are a registered user, you can find all information related to the order in your My Account page.

Don't have an account yet? Register now to enjoy exclusive services.

We ship all orders from our Hong Kong, SAR of China distribution center.

If your order has not been delivered within the estimated period, we suggest that you:

• Check the order status: in the My Orders section for registered users; or by entering the Order Number from the confirmation email in the Follow your Order page
• Check that the address indicated for the delivery is correct. 
• In the case of a missed delivery please contact the courier.

For further assistance, contact us, we will be happy to assist you.

At this time we are unable to ship orders to General Delivery, P.O. Boxes and Poste Restante. 
Orders made to any of these addresses will be cancelled. 

The delivery address of your order must match the country/region site in which you place your order. Orders made from a different country/region site than the delivery address will be automatically cancelled. Please select the correct country/region site for your order from the link in the corner of every page.

The Montblanc e-boutique accepts the following payment methods:

Credit Card: Visa, MasterCard, American Express, JCB (for Brunei, Indonesia, New Zealand, Philippines, Vietnam, Hong Kong and Macau, SAR of China only)

The total will be charged to your card when the order is shipped. Your card will be charged in USD.

For Hong Kong orders cards will be charged in HKD. For New Zealand orders cards will be charged in NZD. 

PayPal and PayPal Express (not available for Macau, SAR of China): Shop easily online without having to enter your credit card details on the website. 
Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

Apple Pay (for Hong Kong, Macau, New Zealand only): you can also pay for your purchases on our site with Apple Pay. Make sure you are logged in with your Apple ID to use this payment method. If necessary, enter your billing, delivery and contact information (which will be stored for future purchases) and confirm payment.Your card will be charged only at the time of shipment

Please check that you have correctly entered the data for your selected method of payment. If you are paying with a credit card and the problem persists, we suggest contacting your Credit Card Issuer.
Need further assistance? Contact us and we will be happy to help you.

As soon as you complete your order, authorisation for the necessary payment will be requested automatically to verify the validity of the credit card and availability of funds; however, the card is not charged at this time. The actual payment occurs when the order is dispatched, at which point you will receive a notification email.

The amount paid is lower when, at the moment the order is dispatched, one or more of the articles is not available; the charged amount will correspond exclusively to the value of the articles that were effectively shipped.

The Montblanc e-boutique guarantees that your credit card will be charged only once for the amount of an order. It is possible that the amount may be shown twice on your statement: the first entry corresponds to the payment authorisation request that is made when you place the order; the second confirms the actual charge.

The total you pay when you complete your order already includes all duties and taxes owed to local authorities. You will not need to pay any further fees when the package is delivered.

For Hong Kong and Macau, SAR of China only: no import taxes and duties need to be paid.

To request a VAT refund as a Diplomatic Agent, it is necessary to send the following documentation to our offices: 

1. A copy of a valid form of identification 
2. A copy of the invoice for which you are requesting a VAT refund 
3. A declaration from the relative Governmental Authority attesting that you possess the requisites to obtain the refund.

Documents should be sent to: 

YOOX NET-A-PORTER GROUP
Customer Care
Via Nerio Nannetti 1
40069 Zola Predosa
Bologna, Italy

Once we have verified the details and documentation provided, we will refund the VAT amount to your original method of payment.

No, it will only contain the ordered goods and warranty documents. Your invoice was included as a PDF in your Shipping Confirmation email.

No, such services are not available.

No, gift vouchers cannot be purchased at Montblanc e-boutique. However, we do offer gift vouchers in our boutiques. Find a boutique near you.

On the Montblanc e-boutique, every purchase is made with maximum security thanks to the use of Trustwave and Geotrust-certified secure servers and the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the "https" URL prefix and the lock symbol that appears in the browser's address bar.
To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order. For some countries, as an additional safety measure, you may be asked by your credit card provider to authorise payment by entering a one-time password, an SMS code, or another authentication method.

Our Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.

You can return any item purchased on the Montblanc e-boutique within 30 days of the delivery date. Here’s how:

1. Fill out the Return Form in order to get a Return Number. 
2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
3. Fill out 5 copies of the Returns Proforma Invoice that came with your parcel. If the forms are not complete, the package will not pass Customs and will be returned to you. Please note that this document is not required for Hong Kong, SAR of China.
4. Use the Return Label included with your order for easy shipping.
5. For Macau only: If the total return value is over 5,000 MOP, you are required to fill out the Export Declaration Form. To prevent any unnecessary delays, please obtain by your own the blank form on Macau Customs Service: fill it out and hand the original document (with 3 ply) to the courier when collecting your parcel. This is how the completed Declaration Form should look like.
   For more information about customs declaration procedures, contact Macau Customs Service by phone at +853 8989 4314, by email at info@customs.gov.mo, or visit www.customs.gov.mo.

Due to merchandising restrictions, all returns must be shipped from the same country/region they were purchased from. 

Personalised Montblanc products cannot be returned for exchange or refund.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

We would like to inform you that fragrances are non-refundable.

For further information on the conditions for exercising your right to return, please see the Legal Area.

You can check the status of your return at any time on the Follow your Return page.

Personalised Montblanc products cannot be returned for exchange or refund.

If you have lost the pre-paid return label, just contact us and we will provide you with a new one.

For Hong Kong, SAR of China returns, please book the return pick-up on the S.F. Express website as follows:

1. Enter your address and contact details
2. Insert the following recipient address:
   YOOX NET-A-PORTER GROUP
   10/F, Goodman Interlink, 39 Tsing Yi Road
   Tsing Yi
   Hong Kong​
3. Select the "Please contact the courier or send the shipment on your own" option and click on "I agree"
4. Indicate the sender’s phone number to receive an SMS verification code and enter it to log in
5. To complete the procedure, select "Credit account" and insert 8526903069
6. Enter the content information and print your return e-waybill
7. Contact the courier at 852 273 00 273 to arrange the pick-up of your package.

You can certainly use a different courier than the one that delivered the package, except for EMS. Please send the return to the following address: 

YOOX NET-A-PORTER GROUP
10/F, Goodman Interlink, 39 Tsing Yi Road
Tsing Yi
Hong Kong​

Keep in mind that if you do not use our return label, the Montblanc e-boutique is not responsible for any theft or loss during transport; therefore, we suggest you choose a trackable shipping service. 
If you use your own return method, no return fee will be deducted from your refund.

Sure, you can use the same box and pre-paid label. You can find more information about our return procedures on the Return Policy page.

We are glad you have decided to keep your purchase. Don't worry, you don't have to do anything and there is no need to contact us.

We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.

The time needed to process your refund may vary based on the payment method used:

Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal (not available for Macau, SAR of China): You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.

You can check the status on the Follow your Return page.

For security reasons, we cannot refund a credit card that is different from the one used for the purchase.

Currently, the only way to exchange a product is to return it and make a new order.

If the order was paid with PayPal or a credit card, the amount will be refunded to the account from which the payment was made. For security reasons, we are not authorised to refund a different account.