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Return Policy

You can return any item purchased on the Montblanc e-boutique within 30 days of the delivery date. Here’s how: 

  1. Fill out the Return Form in order to get a Return Number. 
  2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
  3. Fill out 5 copies of the Returns Proforma Invoice that came with your parcel. If the forms are not complete, the package will not pass Customs and will be returned to you. Please note that this document is not required for Hong Kong, SAR of China.
  4. Use the Return Label included with your order for easy shipping.
  5. For Macau only: If the total return value is over 5,000 MOP, you are required to fill out the Export Declaration Form. To prevent any unnecessary delays, please obtain by your own the blank form on Macau Customs Service: fill it out and hand the original document (with 3 ply) to the courier when collecting your parcel. This is how the completed Declaration Form should look like.
    For more information about customs declaration procedures, contact Macau Customs Service by phone at +853 8989 4314, by email at info@customs.gov.mo, or visit www.customs.gov.mo.

Due to merchandising restrictions, all returns must be shipped from the same country/region they were purchased from. 

Personalised Montblanc products cannot be returned for exchange or refund.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

We would like to inform you that fragrances are non-refundable.

For further information on the conditions for exercising your right to return, please see the Legal Area.

Where is my return?

You can check the status of your return at any time on the Follow your Return page.

May I return an engraved or embossed product?

Personalised Montblanc products cannot be returned for exchange or refund.

Can I use my own return service?

You can certainly use a different courier than the one that delivered the package, except for EMS. Please send the return to the following address: 

10/F, Goodman Interlink, 39 Tsing Yi Road
Tsing Yi
Hong Kong​

Keep in mind that if you do not use our return label, the Montblanc e-boutique is not responsible for any theft or loss during transport; therefore, we suggest you choose a trackable shipping service. 
If you use your own return method, no return fee will be deducted from your refund.

Can I make an exchange?

Currently, the only way to exchange a product is to return it and make a new order.


We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.

The time needed to process your refund may vary based on the payment method used:

Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal (not available for Macau, SAR of China): You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.