Customer Services

To make purchases on the Montblanc e-boutique you do not need to register; however, we suggest you create an account to access exclusive areas and services dedicated to our customers.

Item search

To easily browse our catalogue, select a category from the navigation menu or browse our selections on the homepage. To find something more specific, use our filters or the website search option.

Product information

On each product page, you will find all available sizes and colours, a description and the composition of the item. Click on the product image to zoom in and see all of the details.

How to order

  1. From the item page, select the desired colour and size of the product 
  2. Add the product to your Shopping Bag
  3. Once you have finished shopping, click the "Proceed to Checkout" button in your Shopping Bag
  4. Enter your email and your shipping address
  5. Select a shipping and a payment method
  6. Check that the information you entered is correct and click "Purchase Now". 

In some countries, if you are paying with a credit card, before completing your purchase you may be asked for a secondary authentication in order for your payment to be authorised. In this case, you will need to insert a one-time password, an SMS code, or another authentication method, in accordance with the established procedures of the credit card provider.

You will receive a confirmation email shortly after with the details of your order. From this moment on, our warehouse will take care of everything and as soon as the order ships, we will notify you with another confirmation email.

The Promocodes of the Montblanc e-boutique give you access to exclusive offers. To receive Promocodes, subscribe to our Newsletter.

To take advantage of a promotion, enter the code in the appropriate field at checkout and click "Apply". Only one Promocode can be used for each order.

If the code doesn't work please double check the dates of the promotion and which products and categories it can be applied to from the newsletter.

A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated delivery date is indicated for each pre-order item within the product page. 

  • Mixed order consisting of currently available and pre-order items: the products will be dispatched at two different times, but you will be charged only once for the shipping fees 
  • Order consisting of pre-order items with different delivery dates: the products will be shipped together on the latest estimated delivery date. 

In any case, you will receive a confirmation email as soon as the package is shipped. The purchase of pre-order items can be made with Credit Card only. Once you complete your order, we will ask your bank to verify the supplied details; the validity of your credit card could be confirmed through a payment authorisation of 5 AED for United Arab Emirates, Bahrain, Côte D'ivoire (Ivory Coast), Kuwait, Liberia, Oman, Qatar, Saudi Arabia, Syrian Arab Republic and United Arab Emirates orders, 1 CHF for Liechtenstein orders and 1 Euro for all other countries. This authorisation is not a charge: Montblanc e-boutique will charge your card only once the package is being shipped.

 

Of course! You can navigate the mobile-optimised version of our website.

Unfortunately not. Each order is processed automatically and once it has been confirmed, it is not possible to modify the details. To purchase additional items, you must place a new order. To return any items please refer to our Return Policy.

Check your spam folder and make sure that confirmation@store.montblanc.com and shipping@store.montblanc.com are in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications.

If this doesn't work please  contact us as there may be errors with the email address you registered with.

Order being prepared:
The order has been confirmed and we have already sent a confirmation email with the Order Number. 

Order has shipped:
As soon as the order is shipped from our warehouse, we will send you a confirmation email with the Tracking Number to track the delivery.
It is possible to check the order status at any time by entering the Order Number in the Follow your Order page. Registered users can also find all information related to their orders in the My Account area.

Our website is best viewed with the latest versions of the major browsers. Make sure that you have installed the most updated versions of the browsers that you most frequently use.

If you experience navigation problems, we suggest that you:

  • Eliminate any Cookies and Temporary Files from your computer
  • Check that Javascript is enabled.

If the problem persists, please contact us with the following details:

  • Your operating system (Windows Vista, Mac OS X, etc.)
  • Internet browser and version (Internet Explorer 9, Firefox, Safari,...)
  • The URL that you were trying to access (for example, www.montblanc.com).

Internet Explorer 8 or later:

  • click on Tools and select Internet Options
  • click Delete
  • select Cookies and click Delete

Mozilla Firefox 10 or later:                                                                                          

  • select History and click Clear Recent History       
  • select the Everything option in the Time Range to Clear window 
  • select Cookies and Cache in Details and click Clear Now         

                               
Google Chrome: 

  • select More tools and click Clear browsing data
  • select Cookies and other site and plugin data and Cached images and files
  • select the Beginning of Time option to delete all content and click Clear browsing data

Safari 3 or later:

  • select Safari and choose Preferences
  • select Safety and click Show Cookies
  • click Clear all and OK
  • click Finish

iPhone / iPad:

  • enter the Settings menu and select Safari
  • touch Clear browsing data and cookies

Until an order is concluded, items added to your Shopping Bag remain available on the website and can therefore be purchased by other customers. If this should happen before you complete your order, you will receive a notification that the items are no longer available.

We are sorry, but once an order has been confirmed, it is processed automatically and cannot be cancelled. The package can be returned as indicated in our Return Policy.

Items purchased on Montblanc e-boutique come in the characteristic Montblanc packaging, or in other special packaging. Should you wish, you can select the corresponding option for gift wrapping when you place your order. The only exceptions are for calendars, notebooks and ink refills.

You can also add a card with a message for each item in your order (except refills). 

We do indeed offer complimentary personalisation at the time of purchase online for the products which have noted 'Free Personalisation' under the product image. Should you have questions, please contact us

Yes, we offer personalisation services in most of our boutiques. Please note, you may be charged for this service. 

Please find your nearest location on the Store Locator page.

We offer various options in our personalisation service. In general, the engraving or embossing will be done in the colour that matches the fittings. You may also opt for "blind" which means without colour. We also offer silver or gold foil engraving or embossing. 

Create an account for access to exclusive areas and services dedicated to our customers:

  • My Wish List
  • My Orders
  • Address Book.

When you register, the Montblanc e-boutique recognises the country/region in which you are located and automatically associates it to your account.

In your Wish List, you can save items of interest in order to find them again easily, check if there is limited availability and proceed directly to purchase with a simple click. Thanks to the notification feature, you will receive an update via email if an item becomes the Last One Available. 

You can enable and disable notifications for individual items directly from your Wish List.

In the My Orders section, you can find an archive of the orders made from that account. By clicking on the Order Number, you will be able to see the details of the purchase and the delivery status. From here, you can also access all of the details related to any eventual returns.

If you forgot your password, click the "Forgot your password?" link on the Login page and follow the procedure to change it.

For further assistance,  contact us and we will be happy to assist you.

If you want to cancel your MyMontblanc Account, please contact us.

Subscribe to our Newsletter and you can:

  • be among the first to discover the latest news from the Montblanc e-boutique 
  • access promotions reserved exclusively for our customers
  • receive our style tips 
  • …and much more!

You can subscribe from the Home Page, by entering your email address. 

Try adding the "newsletter@store.montblanc.com" address to the safe senders list of your email account; this will prevent the anti-spam filter from blocking future newsletters. If this doesn't work, contact us.

If you do not wish to receive our Newsletter anymore, you can unsubscribe at any moment by clicking on the Unsubscribe link at the bottom of every Newsletter. This will open a webpage where you can confirm that you want to unsubscribe. We ask you to consider that you may still receive several more communications before your request is fulfilled; we apologise for the inconvenience.

Express Shipping

 

Location

Order Total

Delivery Time

Cut Off Time

Cost

Dubai

Above 200AED

Same Day*

5:00 PM

Free

Dubai

Below 200AED

Next Day*

9:00 PM

35AED

All Emirates

Above 200AED

Next Day*

9:00 PM

Free

All Emirates

Below 200AED

Next Day*

9:00 PM

35AED

Please remember that Delivery times are estimates & the courier does not deliver on National Holidays. We strive to deliver within the stipulated timelines but please note that delays may occur during promotional & seasonal periods. Delivery may be complimentary depending on active promotions - more information available within the product page.

Unfortunately, it is not possible to choose a specific date and time.
You can try to contact the courier directly to organise a possible delivery date.

You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow your Order page. If you are a registered user, you can find all information related to the order in your My Account page.

 

Don't have an account yet? Register now to enjoy exclusive services.

We ship all orders from our warehouse in United Arab Emirates (Dubai).

If your order has not been delivered within the estimated period, we suggest that you:

  • Check the order status: in the My Orders section for registered users; or by entering the Order Number from the confirmation email in the Follow your Order page
  • Check that the address indicated for the delivery is correct. 
  • In the case of a missed delivery please contact the courier.

 

For further assistance, contact us, we will be happy to assist you.

At this time we are unable to ship orders to General DeliveryP.O. Boxes and Poste Restante
Orders made to any of these addresses will be cancelled. 

The delivery address of your order must match the country/region site in which you place your order. Orders made from a different country/region site than the delivery address will be automatically cancelled. Please select the correct country/region site for your order from the link in the corner of every page.

The Montblanc e-boutique accepts the following payment methods:

Credit Card: Visa, MasterCard, American Express and Apple Pay.

United Arab Emirates orders, cards will be charged in AED.

Please check that you have correctly entered the data for your selected method of payment. If you are paying with a credit card and the problem persists, we suggest contacting your Credit Card Issuer.
Need further assistance? Contact us and we will be happy to help you.

As soon as you complete your order, authorisation for the necessary payment will be requested automatically to verify the validity of the credit card and availability of funds; however, the card is not charged at this time. The actual payment occurs when the order is dispatched, at which point you will receive a notification email.

The amount paid is lower when, at the moment the order is dispatched, one or more of the articles is not available; the charged amount will correspond exclusively to the value of the articles that were effectively shipped.

The Montblanc e-boutique guarantees that your credit card will be charged only once for the amount of an order. It is possible that the amount may be shown twice on your statement: the first entry corresponds to the payment authorisation request that is made when you place the order; the second confirms the actual charge.

For most countries, local taxes and duties are calculated in your Shopping Bag and added to your order total. The total you pay at Checkout will therefore include all fees and taxes.

Customers from the following countries need to pay these fees at delivery: Albania, Algeria, Argentina, Côte D'ivoire (Ivory Coast), Dominican Republic, Lebanon, Liberia, Macedonia, Madagascar, Moldova, Republic of, Panama, Paraguay, Qatar, Syrian Arab Republic, Tunisia and Venezuela. We invite you to verify your local import policy before ordering.

No, it will only contain the ordered goods, a delivery note and warranty documents. Your invoice was included as a PDF in your Shipping Confirmation email.

No, such services are not available.

No, gift vouchers cannot be purchased at Montblanc e-boutique. However, we do offer gift vouchers in our boutiques. Find a boutique near you.

On the Montblanc e-boutique, every purchase is made with maximum security thanks to the use of Trustwave and Geotrust-certified secure servers and the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the "https" URL prefix and the lock symbol that appears in the browser's address bar.
To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order. For some countries, as an additional safety measure, you may be asked by your credit card provider to authorise payment by entering a one-time password, an SMS code, or another authentication method.

Our Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.

You can return any item purchased on the Montblanc e-boutique within 30 days of the delivery date. Here’s how:

  1. Call the Client Relations Center, who will then send you a return form by e-mail or ask you to complete the return form that was enclosed with your product delivery;
  2. Please fill out the required information on the return form and sign it;
  3. You may use our pick-up service and agree on a pick-up date with our logistics partner within the eligible return period. You may be asked at this stage to provide information about the product for us to make a first assessment of the condition of this product;
  4. You must include in the delivery package, the completed return form along with the product, all its accessories, any free items you received as part of your order, the Service Guide, the warranty card and all other documents, in their original box;
  5. Please seal the delivery package and affix the pre-paid airway bill received with your purchase; and
  6. Our logistics partner will pick-up the sealed delivery package on the agreed date.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Personalised Montblanc products cannot be returned for exchange or refund.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

We would like to inform you that fragrances are non-refundable.

For further information on the conditions for exercising your right to return, please see the Legal Area.

You can check the status of your return at any time, please call our customer services on the contact us page.

Personalised Montblanc products cannot be returned for exchange or refund.

Sure, you can use the same box and pre-paid label. You can find more information about our return procedures on the Return Policy page.

We are glad you have decided to keep your purchase. Don't worry, you don't have to do anything and there is no need to contact us.

We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.

The time needed to process your refund may vary based on the payment method used:

Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer. 

You can check the status of your refund at any time, please call our customer services on the contact us page.

For security reasons, we cannot refund a credit card that is different from the one used for the purchase.

Currently, the only way to exchange a product is to return it and make a new order.

If the order was paid with PayPal or a credit card, the amount will be refunded to the account from which the payment was made. For security reasons, we are not authorised to refund a different account.

Yes, we do offer gift vouchers in boutiques. Please visit a boutique near you. You can find your nearest location on the Store Locator page.
You may find your nearest boutiques or authorised retailers on the Store Locator page
You may find the opening times for our boutiques or authorised retailers on the Store Locator page. Alternatively, you can also use the google map location tool that will help you find the nearest boutique along with the hours of operation.
We currently do not display which services are offered in our boutiques. We recommend you contact the boutique of your choice, our sales associates will be happy to assist. You can find a list of our boutiques or authorised retailers on the Store Locator page .

"In order to have your product authenticated please bring it to one of our boutiques or authorised retailers. We offer an evaluation of originality for all our products. This service is exclusively carried out at our headquarters service centre.

Your writing instrument will be carefully inspected by our specialist. In case your product is a genuine Montblanc we will issue the ” Certificate of Authenticity” as proof of authenticity. The Authenticity evaluation is a chargeable service and requires up to five working days upon receipt in our headquarters service centre (excluding shipping)."

Please contact us, including a clear picture of your product. We will do our best to identify your item and may contact you for additional information related to your piece.

Contact us with all the details related to the item: serial number, name and description. We will do our best to provide you with all of the information at our disposal. 

Every nib made by Montblanc is crafted and polished by hand. To offer the perfect nib for each individual handwriting style, Montblanc offers an exclusive selection of eight different nib widths. Choosing the right nib to match your personal writing style will allow you to write effortlessly.

If the nib is not a perfect match for you, Montblanc offers a free nib exchange for up to six weeks after purchase. For Limited Editions, the nib exchange is free of charge for up to one year after purchase. Please note that this free service only applies if the nib is still in mint condition and with a valid document confirming the warranty is valid. 

The nib sizes are the following:

  • EF (Extra Fine) , F (Fine) , M (Medium)

The basic feature is the round tip which is suitable for almost all writing styles, even with high hand rotation, for fountain pen beginners and left-handers.
  

  • B (Broad), BB (Double Broad)

The basic feature is the straight tip which is suitable for writers with little hand rotation. These nib widths create a particular impressive writing with a variating width of the line. The straight nibs have to be put on the paper in a straight position in accordance with the shape of the tip.
  

  • OM (Oblique Medium), OB (Oblique Broad) , OBB (Oblique Double Broad), (with 149 only: OBBB , Oblique Triple Broad). 

The basic feature is the straight oblique (=slanted) tip which is suitable for persons who write with a slanted angle. The oblique nibs have to be put on the paper in a slanted position in accordance with the shape of the tip.

We offer eight different nib sizes, whereby the nibs with a round tip (M for medium, F for fine, EF for extra fine) are generally suitable for all kind of writing styles.  In order to choose the perfect nib to match the individual writing style we recommend to try out the different nib widths at a Montblanc boutique or at an authorised retailer.

It is possible that some items in the collection are not available online, but can be purchased from our network of boutiques and authorised retailers, or by phone. Contact us and we will be happy to assist you.

We offer discounts for corporate orders depending on quantity and value. Please visit our Corporate gifts page or contact us.

Please visit one of our boutiques or authorized retailers to find the appropriate strap for your watch. Please find the straps for your Summit 1 or 2 under our Smart Devices.

Yes, the straps are compatible with both devices. Any 22mm strap will fit as well. As the summit straps have an easy fixing mechanism, you will however need an extra pin to fix a normal bracelet. This Montblanc pin can be ordered by our boutiques and authorized dealers.

In order to set the time for your watch please refer to the Service Guide.

Do not change the hour or date between 10 pm and 2 am, the period during which the date changes, as this may result in damage to the movement. Please refer to the Service Guide for further details. Should you need further assistance, please do not hesitate to visit one of our boutiques or authorised retailers.

If you have not worn your automatic or manually wound watch for a prolonged period of time, wind it fully by turning the crown twenty times. Further details are specified in the Service Guide.

In order to ensure the performance of your manually wound mechanical watch, we advise you to wind the crown once a day, preferably at the same time. Be careful not to force the crown once you feel resistance.

Do not change the hour or date between 10 pm and 2 am, the period during which the date changes, as this may result in damage to the movement. Please refer to the Service Guide for further details.

We have fountain pens with piston filling mechanism, which you can fill only from an ink bottle. Many other models are to be used with ink cartridges only. 
The Meisterstück Classique fountain pen can also be used with a piston converter and filled from an ink bottle. 
For instructions and information on how you can fill your fountain pen please refer to our Service Guide.

No. The Starwalker fountain pens are designed for the sole use of Montblanc ink cartridges.

No. The Traveller fountain pen is designed for the sole use of two Montblanc ink cartridges inserted in the cartridges holder.

The battery is optimised to deliver a full day of normal usage. It usually takes two hours to charge Montblanc Summit 2.

In the settings, you can turn off the always-on and tilt-to-wake functions to elongate the overall battery life.
There are multiple solutions to prevent rapid battery-drain.
The brighter your watch screen, the higher the battery drain. Therefore, adjusting your screen brightness will elongate battery life.
Some third-party watch faces, especially those with animations or interactive abilities, consume more battery than others. If you recently installed an app or a watch face and notice that your battery is draining faster than usual, try uninstalling that app or watch face.

For further information, please visit the Wear OS website for additional support.

One reason might be that the contact between the charging cradle and the watch is disrupted. Lift the watch and place it again onto the charger. Make sure that the pad on the watch is correctly aligned with the pins on the charger. Please also see the Quick Start Guide for an illustration of how to charge your Montblanc Summit.
Another reason might be that if you are charging via USB, your computer might not provide enough power for that outlet. Instead, try charging it with a wall charger.
Also, make sure that the charging pins on the watch and cradle/dock are clean. You can wipe them with a slightly damp soft cloth.
Finally, check if there is any dust in the micro USB port. Blow on the port gently to remove any dust or dirt.

If these steps do not have the desired effect, try to restart your Montblanc Summit 2 by pressing the crown button for 20-25 seconds while it is on the power adaptor.

The Quick Start Guide illustrates how the clasp is set-up and adjusted.

With the watch facing down, slide the latch at the top of the strap towards the centre. This will release the pin from the watch. To attach a strap, first, insert the pin on the opposite side. Then slide the latch towards the centre and enter the pin in the second hole.

The Battery Saver is the mode that consumes the least amount of energy. To save power when your watch’s battery gets low, the Battery Saver will turn on automatically. You can also turn Battery Saver mode on or off at any time.
When the battery saver is activated, your watch will only show the time.

On your watch, open Settings and navigate to System > Battery and enable the Battery Saver. 
To deactivate it, press the crown button for 10-15 seconds or place the watch on a charger.

Please long-press onto your current watch face and then tap on the settings icon. That way, you will see different options to customise that watch face.

Yes, Montblanc Summit 2 is water resistant according to 5 ATM. This means that it withstands pressures equivalent to a depth of 50 meters. Please avoid scuba diving or high-speed water sports with the watch, as well as contact to pressurised water over 5 ATM as it can damage the watch.
The water resistance may be affected when dropping the watch or by exposing it to high pressure (e.g. jumping in the water, swimming), temperature or humidity. Please also note that it is recommended to clean the watch with tap water after using it in salt water.
The charger and other accessories are not water resistant and must be kept away from water, humidity or any other liquids.

Yes, Montblanc Summit 2 uses Bluetooth to pair with your phone during setup and to stay connected with the phone.

However, the Bluetooth connection between phone and watch is made exclusively using the Wear OS by Google app.

Montblanc Summit 2 is powered by Wear OS which works with iPhone (minimum requirement: iOS 9.3) and Android™ smartphones (minimum requirement: Android 4.4, excluding Go edition). To check if your phone is compatible, visit g.co/wearcheck with the browser on your phone.

Turn on your watch by long-pressing the crown button. On your phone, download and open the Wear OS app by Google and start the setup. Then, tap the name of the watch and follow the instructions to pair the watch with your phone. For further information, please visit the Wear OS website for additional support.

Please note that your phone needs to be in range and the Wear OS app needs to be open (actively or in the background) on your phone. On your phone, turn the Bluetooth off and on and make sure that your watch is not in airplane mode. If you are still experiencing connectivity problems, please visit the Wear OS website for additional support.

If your watch no longer connects with your phone, please delete and re-install the Wear OS app.

  • On Android phones: go into your phone's Bluetooth setting to remove Summit 2 from your phone’s saved device list. Then open the Wear OS by Google app and try to pair your watch again.
  • On iPhones: go into your phone's Bluetooth setting to remove Summit 2 from your phone’s saved device list. Then do a factory reset of the watch via Settings > System > Disconnect and Reset. Finally, close and re-open the Wear OS app and try to pair your watch again. For further information, please visit the Wear OS website for additional support. 

It might be that the battery is empty, please do the following:

  • Place the watch on the provided charger and connect it to a power outlet.
  • Check that the power outlet provides a steady current of 500 mA and 5V.
  • Make sure that you’ve removed all of the plastic packaging on your watch.
  • Make sure that you are using the original charging cable, power adaptor and cradle/dock. Using a different cable or power adaptor may damage your watch.
  • Make sure that the charging pins on the watch and cradle/dock are clean. You can wipe them with a slightly damp soft cloth.
  • Check if there is any dust in the micro USB port. Blow on the port gently to remove any dust or dirt.

If these steps do not have the desired effect, try turning on your Montblanc Summit 2 by pressing the crown button for 20-25 seconds while it is on the power adaptor. Allow your watch to charge for 15 minutes, then try turning on the watch again.

Finally, try using a wall socket and repeat the previous step.
For further information, please visit the Wear OS website for additional support.

Yes, you can connect your watch directly via Wi-Fi, this is recommended when downloading apps for example.

Yes, additional apps can be downloaded from the Google Play Store regardless of whether it is paired with an iPhone or an Android phone. Personalise your Montblanc Summit 2 experience with additional apps whether it is for messaging, travel, productivity or to improve your golf swing.

Android phone users can reply to messages or emails directly from the watch by using voice, Smart Reply, handwriting or the keyboard.
iPhone users can only receive and read notifications from third-party messaging apps, and respond to selected apps such as Gmail and Telegram.

The notifications on Montblanc Summit 2 are mirrored from your phone and do not require additional setup or installing the respective app on the watch. Notifications can be managed on your phone in the Wear OS by Google app, Notifications section. Furthermore, the watch needs to be paired with your phone to receive notifications. Finally, phone and watch should not be in "do not disturb" mode. For further information, please visit the Wear OS website for additional support.

You can measure your heart rate, active time, calories burnt, steps taken and distance covered using Google Fit. The Montblanc Fitness Coach app enables you to trace your Fitness goals and receive individual coaching to achieve your personal goals.

The Fit apps further complement your healthy lifestyle with challenges and the option to track your walks, runs, bike rides, strength training.

The Workout Coach evaluates your current fitness level and allows you to set targets, giving you an individual training plan and allowing to monitor your progress.
When you go into the app, you enter your details and set your target. You have the choice between: Improve your Health, Boost your Fitness, and Prepare for a Race.
You will then be directed to the “Workout Recommendation” screen which instructs you to do your first run to evaluate your current Fitness score.
After that, you will receive personalised information regarding your recommended workout routine.

Yes, with your watch you can control all media currently playing on your phone.

Further, with the Google Play Music app, you can download music to be available even when offline. Montblanc Summit 2 has an internal memory of 8 GB which can be used to store music that can be streamed via Bluetooth to a wireless headphone or speaker. For further information, please visit the Google Play website.

On your watch open the pre-installed Timeshifter app and create a jetlag plan. You will have to use your phone for that step.

  • On your phone, download the Timeshifter app.
  • Open the app and sign up with the same account as you are using on your Montblanc Summit 2.

 

  • You can now create your first jetlag plan on your phone which will be shown on the Montblanc Summit 2.

Some features of Google Pay are only available in certain countries and on certain devices. 
For support regarding Google Pay and country-specific information, please visit the dedicated site.

When connected to your phone, your Summit 2 obtains the GPS signal from the phone.
When the connection between the phone and the watch is disconnected, the watch will obtain a GPS signal on its own.

The initial signal fix may take several minutes. Please ensure that you have a clear line of sight of the sky. Large buildings, trees, and other obstacles might also complicate the connection. Finally, the watch must not be covered by a thick sleeve or similar objects.

When using Montblanc Summit 2, many factors can influence the accuracy of the position, distance, and speed readings that appear on the device. With a strong satellite signal, the GPS position reported by the watch should be accurate to about 3 meters or 10 feet. A weaker satellite signal may decrease that positional accuracy, in turn affecting the accuracy of the distance and speed readings that will be reported.

When using your Montblanc Summit 2 in an area such as a densely wooded path or the middle of a city with tall buildings, you may experience a longer time for the device to acquire a satellite signal. Once you've received a satellite signal, you may also see a degraded performance with your GPS track as well as your running/walking pace.

Also, as GPS satellite signals pass through the atmosphere and interact with other environmental factors (such as trees, hills, mountains, buildings, cars, reflective surfaces and more), they can become distorted. In the past, this would often cause a loss of position altogether, but with modern GPS devices that have higher sensitivity receivers, only the weakest signal will prevent the device from locating your position. As a result, GPS drift can occur, causing the device to appear to be moving even though you are standing still.
To minimise these factors it is best to begin the satellite acquisition period when you still have a clear view of the sky, even if you are going to start the activity where the view is more limited. And, if you are going to be stationary for a while, pause the activity during that time to help limit the amount of inaccuracy introduced by GPS drift.

Yes. Montblanc Summit 2 has Google Assistant built-in. You can either hold down the power button, swipe to the right while being on your current watch face, or say “OK Google” (if enabled in the settings) to find answers and get things done even when your hands are full. Reply to a message, set a reminder, ask for directions, or ask for translations.

Yes, the sensor is on the back of the watch so that you can track your heart rate while performing sports and pursuing your fitness goals. For best performance, please make sure to have a proper fit between wrist and watch. Please also make sure to not cover the HRM with any other material such as the strap.

First, make sure that your device has Bluetooth® smart technology enabled. Then, download and open the Montblanc Hub app from your device's app store. The Montblanc Hub app will guide you through the pairing process for your Bluetooth enabled iOS or Android™ device. 

For more information, visit the Augmented Paper page.

Charge your Augmented Paper by using the included USB cable and plugging it into your computer or any other USB charger.

No. You need to use the StarWalker writing instrument that comes with the Augmented Paper. It contains technology that communicates with the Augmented Paper.

The StarWalker writing instrument will not work as a stylus on other devices. It is only meant to be used with the Augmented Paper and using it as a stylus with other devices could cause damage.

Yes, you can use your corresponding StarWalker with other types of Augmented Paper.

The Augmented Paper StarWalker contains passive technology which allows your handwriting to be registered in the Augmented Paper. Therefore, it is not possible to disassemble it or screw it apart to exchange the refill.
Please visit the Augmented Paper page to learn how to exchange the refill.

We recommend using the Montblanc Augmented Paper Notebook with A5 paper (14.8 x 21 cm/5.8 x 8.3 in) which will guarantee the Augmented Paper functions properly. However, you may use many types of paper as long as it is no thicker than 50 pages. To purchase Montblanc Augmented Paper Notebooks, visit the Augmented Paper page.

Yes, you can use the back side of your paper, as long as it covers the active area of the Augmented Paper.

Your Augmented Paper comes with a nib removal tool in the form of tweezers. Use the tweezers to pull your ink cartridge out. To refill your ink, simply insert another cartridge in the tip and push to make sure it stays in.

One Augmented Paper pen ink cartridge lasts for approximately 3 months of moderate note taking.

For ink refills, Notebooks and other accessories, please visit the dedicated site.
The refill you need will be 'Ballpoint pen Small' in Mystery Black or Royal Blue, which comes in a pack of 3.

For the notebook refills please find them here.

The ink refills that come with the Augmented Paper have been optimised to function with the Augmented Paper. The quality of the product can only be guaranteed if Montblanc Small refills for ballpoint pens #116193 or #116194 are used.

Yes, the refills for the Augmented Paper pen are also available with blue ink.

Android™ smartphones or tablets with an operating system 5.0 or later, and iOS devices like an iPhone or iPad, with an operating system 10.0 or later. See the complete list of compatible devices here.

However, please bear in mind that the Augmented Paper can only be paired with one device at a time. You can install and use the Montblanc Hub app for free on more than one device, but you cannot synchronise notes between devices.

To check compatibility, go to the Google Play Store from your smartphone or tablet and look for the Montblanc Hub app. If it is listed, then your device is supported.

No, the Augmented Paper is not compatible with Microsoft Windows.

No, you cannot directly use the Augmented Paper with your computer. However, from the app you can upload your notes to your cloud service. Once in the cloud, you can access your files in text, JPEG, PNG or PDF format from any device, like your computer for example.

Yes, you can use the Montblanc Screenwriters to navigate in the app and edit your notes.

You can edit your pages with the Montblanc Hub app on your iOS or Android device, or export your notes to work on them from another device. There are a variety of editing features within the Montblanc Hub app. You can split pages, combine pages as well as draw and delete content.

Yes, you can use the Montblanc Screenwriters to navigate in the app and edit your notes.

Yes, in the Montblanc Hub app, you can search for a part of or the entire tags that you have made. You can also search for parts of words or entire sentences in your handwritten notes and export them as digital text.

No, you cannot recover deleted notes in the Montblanc Hub app.

You can export or share notes from the Montblanc Hub app. Your notes can be exported in a variety of single-layer file formats including text, JPG, PNG, PDF or WILL (Wacom Ink Language Layer).

The Montblanc Hub app supports English, French, Spanish, German, Italian, Japanese, Korean, Arabic, Traditional Chinese and Simplified Chinese.

To change the language in the app, go to the settings menu on your device and change your device language.

Having a green or blue LED light does not indicate that the Augmented Paper is paired to a device. Green and Blue only indicate content status. To check if the Augmented Paper is connected to your Montblanc Hub app, in the app, go to Settings, Device. If connected, your device will be listed there.

The active area on the Augmented Paper is the writing or drawing area where the pen is detected. This area is roughly the size of A5 paper.

Yes, as long as all the writing is captured within the active area of the Augmented Paper you can write to the edges and corners of the paper.

Transfer speeds from the Augmented Paper to the Montblanc Hub app vary depending on a number of factors. These include the number of pages stored, the kind of content on each page and the type of device being used.

No, you do not need to have your device with you in order to use your Augmented Paper. The Augmented Paper has its own memory and can hold up to 100 pages before you need to transfer files to your device. You will know when the memory is full when both the blue and orange LEDs are illuminated.

No, you will need to press the ‘Page’ button in the middle to create a new page.

Yes, but only use a plastic ruler as a metal ruler will interfere with the functionality of your Augmented Paper.

Augmented Paper goes into sleep mode after 15 minutes. Press the “Page” button in the middle to wake it up. 

Your watch is comparable to a jewel. Creations of such exquisite craftsmanship require special care to maintain their pristine appearance and precise performance. To prolong its longevity and precious beauty, Montblanc highly recommends regular servicing, which allows you to keep your timepiece in perfect condition and working properly for a lifetime. 

 

Just as a car requires regular maintenance, every watch also needs consistent care. Your watch requires maintenance every one to five years, depending on the mechanical features of the watch. If you have any further questions or concerns, please do not hesitate to contact your nearest Montblanc boutique or certified Montblanc retailer. 

 

Our qualified experts will be pleased to provide you with any information you may require.

Magnetic fields, such as those produced by TV sets, radios and magnets, occur everywhere. They affect different parts of a watch’s movement and change its performance. You can use a compass to check for magnetic fields. If the needle responds, then you are in a region of magnetic influence. 

 

Please note that this only concerns mechanical movements. Quartz movements may lose a few seconds, but will return to normal once you leave the magnetic field. Our Montblanc service centres are equipped with special devices to demagnetise your watch. Do not hesitate to bring your watch to a Montblanc boutique or certified Montblanc retailer if you have any questions.

Montblanc recommends removing jewellery, especially rings, during household chores and gardening. Please avoid contact with salty water, soap, cosmetic products, fragrances, hairsprays and corrosive or solvent-based cleaning agents. 

 

Substances such as chlorine may permanently damage or discolour your Montblanc jewellery, especially at high temperatures. Please avoid wearing your Montblanc jewellery to the beach, swimming pool, hot tub or playing sports in order to protect it from damage. Please be sure to have the stones’ settings checked regularly by one of our goldsmiths to ensure they are still securely set.

Leather is a natural material that is sensitive to the effects of light, humidity and water. To keep your Montblanc leather product in perfect condition and prevent the colour from fading, Montblanc recommends protecting it from prolonged exposure to high temperatures and direct sunlight and humidity. In the event of contact with water, it should be dried promptly with a soft, smooth cloth. To maintain its natural softness, Montblanc recommends treating your leather product on a regular basis with Montblanc leather care.

We have created video tutorials to show you how best to clean and fill your Montblanc fountain pen. We recommend cleaning your fountain pen about every three months to ensure perfect writing performance. This is especially important if the ink has dried due to lack of use or the power supply system is blocked, you will have to use a different colour of ink or the ink flow could become uneven or stop altogether. For cleaning, use only lukewarm water without additives. Condensation cannot be avoided after the cleaning process inside the cap. Therefore, always make sure to clean the nib and the inside of the cap with a damp, lint-free cloth. To prevent leakage, keep the writing instrument completely filled with new ink and carry the fountain pen with the nib facing upwards. See the dedicated section for more information.

To clean the precious resin surface just wipe it gently with a soft lint-free cloth from time to time. You can use a damp cloth if necessary. Do not use any chemicals or solvent containing liquids as this leads to damage of the precious resin.

Yes, you can. To avoid leakage, fill the fountain pen ink as described in the Service Guide or if it is a cartridge pen, insert a fresh cartridge before the flight. Carry the fountain pen with the nib pointing upwards

Montblanc offers an international warranty for a period of two years from the date of purchase covering any defects in materials or fabrication. For further details, please refer to the warranty certificate and consult the dedicated section.

Our service warranty is valid for one year from the date the service was completed. It covers replaced parts and/or service.

Yes, as long it is not a Limited Edition, we can replace a cap as part of our complete service offering. Should the cap be lost, all the components of a new cap will be charged. We do not send out separate parts or components. Should the cap be damaged please make sure to send in the whole writing instrument including the damaged components. Please visit a boutique or authorised retailer near to you to have the writing instrument sent in or send the writing instrument directly to the service centre.

Ballpoint, Rollerball or Fineliner: 

If your writing instrument has not been used in some time it may need a new refill. Please find all of our refills under Stationery & Refills. 

 

Fountain pens: 

We recommend that you regularly clean your fountain pen as described in the Service Guide. In case cleaning does not improve the writing performance of your fountain pen we suggest having it serviced at our service centre. Please visit a Montblanc boutique or an authorised retailer or send it directly to the service centre.

If you have not worn your automatic or manually wound watch for a prolonged period of time, wind it fully by turning the crown twenty times. Further details are specified in the respective Service Guide. 

In order to ensure the performance of your manually wound mechanical watch, we advise you to wind the crown once a day, preferably at the same time. Be careful not to force the crown once you feel resistance.

In case that does not improve the performance we would be grateful if you would give our specialists the opportunity examine your timepiece. Please visit a Montblanc boutique or authorised retailer near you. 

All of our straps on our timepieces with the exception of the Summit Smart watch can changed by our watchmakers. Please visit one of our Boutiques or authorised retailers for further assistance. Please see the complete list of boutique or authorised retailers.

Please take your leather good to one of our boutiques or authorised retailers who will check whether a service can be offered and if so, send in your product to our service centre on your behalf.

No, it is not possible to buy a spare part separately. In order to maintain our high quality standards, we are exclusively offering repair services at our Montblanc service centres. Please use the Store Locator to find a boutique nearest to you.

In many cases Montblanc can replace a missing emblem. In order to get more information, we invite you to contact us, including a picture of your item. Alternatively, you can choose either to send us your product via a Montblanc boutique or one of our authorised retailers near you. Please make sure to bring a copy of your proof of purchase or warranty card.

We are very sorry to hear about the loss of one of your Montblanc earrings or cufflinks. We do not replace single earrings or cufflinks as they are only sold in pairs.

Montblanc offers a variety of repairs and services. If your Montblanc writing instrument is damaged or broken, we are pleased to assist you. You may take your product to a boutique or an authorised retailer. Alternatively, please view our Service price list.

Active Noise Cancellation is a technology cancelling an external background noise (e.g. airplane engines) by the addition of a second sound specifically designed to “counterpart” and thus cancel out the first. 

The Montblanc MB 01 have an advanced hybrid ANC. Hybrid ANC uses microphones inside and outside the ear cups. The internal microphones take into account the music playing, while the external microphones detect and block out a wider range of frequencies.

When the Live Mode is on, the microphones capture low volume external sounds and amplify them to the internal speakers. In this mode, you can therefore hear your ambient surroundings while wearing the headphones. To activate/disable Live Mode press the ANC Button. The current mode will be announced by the headphones.

This functionality is turned off by default. To activate it, press simultaneously the volume down button and the ANC button for 8 seconds. Repeat this procedure to deactivate it again. 

When Intelligent Play/Pause is activated, the headphones automatically detect when the user takes off/puts on the headphones and accordingly pauses/resumes the playback, without the user having to press any button. The experience of this feature might vary depending on the individual head/ear form. If you experience the headphones pausing/playing music accidentally, deactivate the feature. 

Your smartphone needs to run Android 6.0 or iOS 9.3 or higher. 

Make sure your smartphone is connected to the internet and that the Google Assistant app is installed on the connected device. Press the Google Assistant button on the headphones, open the Google Assistant app on your smartphone and follow the set up instructions. 

Further details on the set up can be found here.

On your headphones, press and hold the Google Assistant button to talk to Google Assistant. Ask a question or say a command, and release the button when you’re done. Get help on-the-go from Google Assistant. You can quickly enjoy entertainment, stay connected to friends, get information, manage your day, and more —all without glancing at your phone.

On your headphones, press and hold the Google Assistant button to talk to Google Assistant. Ask a question or say a command, and release the button when you’re done. Get help on-the-go from Google Assistant. You can quickly enjoy entertainment, stay connected to friends, get information, manage your day, and more —all without glancing at your phone.

Make sure that Bluetooth on the device is turned on, and that the headphones are turned off. Then, long-press on the power button for 8 seconds. Keep the button pressed until the headphones say “Power on – Battery X% - Ready to pair” ONLY then release the button. Finish the setup by selecting the headphones (Montblanc_MB01) on the Bluetooth list of your device. 

After the initial set up is done, the headphones will pair automatically to the device once turned on.

Montblanc_MB01 is the correct device. LE-Montblanc_MB01 is the name of Bluetooth Low Energy connection. Some devices automatically filter this one out. If wrongly selecting LE-Montblanc_MB01 it is possible that no music is played.

The Bluetooth range is 10m (33 feet). The Bluetooth connection can be affected by physical barriers (walls, doors) or interferences from other electronic devices. 

Yes. The headphones will automatically connect to the two latest paired devices (e.g. a smartphone and a tablet).

Yes. The headphones are equipped with different microphones and clear voice capture technology, which optimizes phone call quality. 

The button on the right ear cup can be used to manage phone calls:

Press once on play/pause button: accept call

Press twice: mute ongoing call

Press three times: unmute call

Long-press for 3 secs: hang up

If your headphones won´t connect to your paired device you may try the following points:

 

Restart the headphones by switching them off and on again

Switch Bluetooth off and on again on your device

Restart your device

Remove headphones from known Bluetooth devices in the Bluetooth settings and pair them again

If nothing else works: reset the Bluetooth list on the MB 01 (see next point).

Remove the headphones from the known Bluetooth devices of your phone/tablet

Simultaneously press the ANC button and the Power button for 8 seconds. The headphones will say “Bluetooth device list cleared”

Turn the headphones off

Press the Power button for 8 seconds, until the HP says “Ready to pair” and pair the headphones to your device.

If there are issues with the setup of Google Assistant you may try the following points:

 

Ensure that your device is connected to internet

Ensure that your headphones are connected to the device

Restart headphones by turning them off and on again

Close and restart Google Assistant App

Reboot device

Remove headphones from known Bluetooth devices and enter pairing mode to pair them again to the device

Ensure that the headphones are connected. You can check the connection status in the Google Assistant app (Devices -> Montblanc_MB01 -> Status)

Ensure that Bluetooth is enabled on the device and an internet connection is available

Close and restart Google Assistant App

Restart headphones by turning them off and on again

Reboot device

Further issue fixes for Google Assistant can be found here.

Ensure that your device is still within Bluetooth range and there are no obstacles blocking the transmission

Disable other nearby Bluetooth devices. Other Bluetooth devices may negatively impact the transmission. Also other devices such as microwaves and wifi-routers may impact the connection when close by.

When streaming music ensure your internet connection is sufficient or download music to your device.

Switch ANC modes on the headphones. Live-Mode for example could amplify unintended noises from the environment.

On Android Phones: Try to disable aptX Adaptive in the Bluetooth options for the MB 01 Headphones. Some devices may have it activated, even if they do not support it.

If the issue still exists:

 

Restart headphones

Turn Bluetooth off and on

Close apps not used on the device/restart device

If fully drained it may take a short while for the LEDs to show up

Try charging with another USB-C cable/connect to another USB charger

In order to achieve the best fit possible, place the headphones on the head and adjust the hinges until they perfectly cover the entire ear. Make sure that they do not press too much on the top of your head.

The ear-cushions and the headband are covered in leather and can be cleaned with gentle leather cleaning products and a soft cloth. The hinges and ear cups can be cleaned with a cloth. Please also refer to the safety guide for further cleaning instructions.

Yes, the ear-cushions can be removed by easily pulling on them. The ear-cushions can be bought separately.  

You can find and buy accessories in Montblanc boutiques.

The battery status prompted by the headphones is intended to a give you an approximate level. For the exact level you may refer the value shown in the app. The approximation is done as follows:

0-10% : “Low Battery. Please charge”

11-35%: “Battery 25%”

36 – 65%: “Battery 50%”

66 – 85%: “Battery 75%”

86- 100%: “Battery 100%”

Yes, Rollerball and Fineliner refills are interchangeable. Please note that LeGrand size refills cannot be used in writing instruments that are suitable for the standard size and vice versa.
No Rollerball and Fineliner refills cannot be used in a ballpoint pen and vice versa.

The Ballpoint refill uses ink paste and one can use a certain amount of pressure while writing. Therefore ballpoint refills are perfect for filling forms with multiple pages and for writers who write a lot. Our ballpoint pens have a twist mechanism, which protrudes and retracts the refill.

The Rollerball uses liquid ink, similar to fountain pen ink. The majority of our Rollerballs have a cap, which you need to take off before writing. Closing the cap ensures that the ink does not dry up. There are only a few which do not have a cap, e.g. the Rollerball Capless which uses the special "capless refill".

“Rollerball Refill" and "Fineliner Refill" suit the Rollerball and Fineliner Meisterstück Classique, Starwalker, Bohème, Great Characters and Limited Editions.

F stands for Fine, ball diameter 0,5 mm

M stands for Medium, ball diameter (0,6 mm standard colours, 0,7 mm special colours)

"Rollerball LeGrand Refill" suits the Meisterstück LeGrand Rollerball.

F stands for Fine, ball diameter 0,6 mm

M stands for Medium, ball diameter 0,7 mm

B stands for Broad, ball diameter 1,0 mm

"Fineliner LeGrand Refill " suits the Meisterstück LeGrand Rollerball.

B stand for Broad, diameter of felt tip 1,0 mm

“Rollerball Small Refills” suit Muses Editions Rollerball, Bonheur and Meisterstück Mozart Rollerball

M stands for Medium, ball diameter (ball diameter 0,6 mm standard colours, 0,7 mm special colours)

“Rollerball Capless System Refills” suit Montblanc M and Heritage Collection 1912 Rollerball Capless

M stands for Medium, ball diameter 0,7 mm

“Artfineliner Refill” suits Montblanc M Artfineliner Only

EF stands for Extra Fine (line width 0,4 mm)

Ballpoint F: On average this refill will last approximately 250 A4 pages

Ballpoint M: On average this refill will last approximately 200 A4 pages

Ballpoint B: On average this refill will last approximately 150 A4 pages

Rollerball F : On average this refill will last approximately 42-50 A4 pages

Rollerball M: On average this refill will last approximately 30-42 A4 pages

Fineliner: On average this refill will last approximately 17 A4 pages

This depends on the writing system and the model you have. Should you have a vintage Rollerball or cartridge Fountain pen you can use our current standard size Rollerball refills or ink cartridges as the measures of these refills have never changed. Should you have a Ballpoint, please contact us including clear pictures of the writing instrument and the old refill, if available, so we can suggest the appropriate refill for you.

Montblanc offers an exclusive selection of different Montblanc ink colours. In order to best protect your Montblanc fountain pen from any damage, please only use Montblanc ink.