SHIPPING & DELIVERY

Please remember that the courier does not deliver on bank holidays. We do not ship on Saturday and Sunday.

Delivery may be complimentary depending on active promotions – more information available within the product page.

Our delivery costs are flat and there are no extra costs at delivery.

You will receive an email containing your Tracking Number once your package has been shipped from our German warehouse.

Our courier delivers from Monday to Friday during business hours and will make three delivery attempts. After the third failed attempt, your order will be returned to our warehouse. Please note that once you have placed an order, it is no longer possible to modify your shipping address.

All orders are processed automatically and we are unable to expedite or delay shipping times.

CAN I CHOOSE A DELIVERY DATE OR TIME?

It's not possible to choose your preferred delivery date and time during our online checkout.

However, you can contact the courier indicated in your tracking advice email to arrange a possible delivery date.

WHERE IS MY ORDER?

You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow your Order page. If you are a registered user, you can find all information related to the order in your My Account page.

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WHERE DO YOU SHIP MY ORDER FROM?

We ship all orders from our European Distribution Centre

WHAT SHOULD I DO IF MY ORDER HASN'T BEEN DELIVERED YET?

If your order has not been delivered within the estimated period, we suggest that you:

• Check the order status: in the My Orders section for registered users; or by entering the Order Number from the confirmation email in the Follow your Order page
• Check that the address indicated for the delivery is correct. 
• In the case of a missed delivery please contact the courier.

For further assistance, contact us, we will be happy to assist you.

SHIPPING RESTRICTIONS

At this time we are unable to ship orders to General Delivery, P.O. Boxes, military addresses and Poste Restante.

Orders made to any of these addresses will be cancelled. The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically cancelled. Please select the correct country site for your order from the link in the corner of every page.