In order to have your product authenticated please bring it to one of our boutiques or authorised retailers. We offer an evaluation of originality for all our products. This service is exclusively carried out at our headquarters service centre.

Your writing instrument will be carefully inspected by our specialist. In case your product is a genuine Montblanc we will issue the ” Certificate of Authenticity” as proof of authenticity. The Authenticity evaluation is a chargeable service and requires up to five working days upon receipt in our headquarters service centre (excluding shipping).

If your order has not been delivered within the estimated period, we suggest that you:

• Check the order status: in the My Orders section for registered users; or by entering the Order Number from the confirmation email in the Follow your Order page
• Check that the address indicated for the delivery is correct. 
• In the case of a missed delivery please contact the courier.

For further assistance, contact us, we will be happy to assist you.

We have created video tutorials to show you how best to clean and fill your Montblanc fountain pen. We recommend cleaning your fountain pen about every three months to ensure perfect writing performance. This is especially important if the ink has dried due to lack of use or the power supply system is blocked, you will have to use a different colour of ink or the ink flow could become uneven or stop altogether. For cleaning, use only lukewarm water without additives. Condensation cannot be avoided after the cleaning process inside the cap. Therefore, always make sure to clean the nib and the inside of the cap with a damp, lint-free cloth. To prevent leakage, keep the writing instrument completely filled with new ink and carry the fountain pen with the nib facing upwards. See the dedicated section for more information.

Montblanc Summit 2 is powered by Wear OS which works with iPhone (minimum requirement: iOS 9.3) and Android™ smartphones (minimum requirement: Android 4.4, excluding Go edition). To check if your phone is compatible, visit g.co/wearcheck with the browser on your phone.