Identification
Please contact us, including a clear picture of your product. We will do our best to identify your item and may contact you for additional information related to your piece.
Contact us with all the details related to the item: serial number, name and description. We will do our best to provide you with all of the information at our disposal.
Montblanc Boutiques
You may find the opening times for our boutiques or authorised retailers on the Store Locator page. Alternatively, you can also use the google map location tool that will help you find the nearest boutique along with the hours of operation.
We currently do not display which services are offered in our boutiques. We recommend you contact the boutique of your choice, our sales associates will be happy to assist.
You can find a list of our boutiques or authorised retailers on the Store Locator page.
Personalisation & Gifts
We offer personalisation services for many writing instruments, leather creations as well as for our in-ear headphones. For online purchases, we offer free personalization that can be customized and added directly during purchase process on our website. If you buy a creation at a Montblanc boutique and would like to personalise your creation at the moment of purchase, the personalization also will be done free of charge.
For writing instruments we generally offer 13 characters for cap engraving and 3 characters for clip engraving. You can explore engraving options for your creation during purchase process on the website and select the typography online with the help of the virtual mock-up of your creation. If the engraving options offered on the website are not sufficient for you (for instance, if you wish a multi-line engraving or a left-handed engraving), we invite you to contact our Montblanc ambassadors directly to explore more personalization options for your creation.
Please note that some creations can not be personalized. To learn if your creation can be personalized, contact us online or visit a Montblanc boutique or authorized retailer of your choice.
Please note that personalised creations cannot be returned for exchange or refund.
We do indeed offer complimentary personalisation at the time of purchase online for the products which have noted 'Free Personalisation' under the product image. Should you have questions, please contact us.
No, gift vouchers cannot be purchased at Montblanc e-boutique. However, we do offer gift vouchers in our boutiques. Find a boutique near you.
We offer various options in our personalisation service. In general, the engraving or embossing will be done in the colour that matches the fittings. You may also opt for "blind" engraving or embossing which means without colour. To learn more about Personalisation options for your writing instrument or leather creation, please visit your nearest boutique or contact us.
Each item purchased on Montblanc e-boutique is wrapped in our signature Montblanc packaging. You will also receive a blank branded card for you to leave a hand-written note.*
For gift orders to be directly delivered to the recipient, you can add free gift wrapping and a personal message in your Shopping Bag. Enter the text into the "Gift Message" field; we will print it on an A6 Montblanc card.
The invoice won't be included in the delivery and will be sent to you via the email address you provided.
*Exceptions are made for refills, notebooks and diaries.
Yes, we offer personalisation services in most of our boutiques or through our service centre. Please note, that this service will be charged.
Please note that some creations cannot be personalized. To learn if your creation can be personalized, contact us or visit a Montblanc boutique or authorized dealer of your choice.
Price & Availability
It is possible that some items in the collection are not available online, but can be purchased from our network of boutiques and authorised retailers, or by phone. Contact us and we will be happy to assist you.