SHIPPING & DELIVERY

Please allow at least one business day for order processing.

You will receive an e-mail containing your Tracking Number once your package has been shipped from our U.S. distribution center. Visit My Order to check the most up-to-date status of your order.

Please remember that the courier does not deliver on National Holidays. Check the days on which we do not ship.

Shipping may be complimentary depending on active promotions – more information available within the product page.

All orders are processed automatically and we are unable to expedite or delay shipping times.

CAN I CHOOSE A DELIVERY DATE OR TIME?

Unfortunately, it is not possible to choose a specific date and time.

You can try to contact the courier directly to organise a possible delivery date.

WHERE IS MY ORDER?

You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow your Order page. If you are a registered user, you can find all information related to the order in your My Account page.

Don't have an account yet? Register now to enjoy exclusive services.

WHERE DO YOU SHIP MY ORDER FROM?

We ship all orders from our U.S. distribution center.

WHAT SHOULD I DO IF MY ORDER HASN'T BEEN DELIVERED YET?

If your order has not been delivered within the estimated period, we suggest that you:

• Check the order status: in the My Orders section for registered users; or by entering the Order Number from the confirmation email in the Follow your Order page
• Check that the address indicated for the delivery is correct. 
• In the case of a missed delivery please contact the courier.

For further assistance, contact us, we will be happy to assist you.

SHIPPING RESTRICTIONS

At this time we are unable to ship orders to General Delivery, P.O. Boxes, APO, FPO and U.S. Territories.

Orders made to any of these addresses will be canceled.

The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically canceled. Please select the correct country site for your order from the link in the corner of every page.