Accessories
Care & Use
CARE RECOMMENDATIONS
Montblanc recommends removing jewellery, during household chores and gardening. Please avoid contact with salty water, soap, cosmetic products, fragrances, hairsprays and corrosive or solvent-based cleaning agents. Substances such as chlorine may permanently damage or discolour your Montblanc jewellery, especially at high temperatures. Please avoid wearing your Montblanc jewellery to the beach, swimming pool, hot tub or playing sports in order to protect it from damage. Please be sure to have the stones’ settings checked regularly by one of our goldsmiths to ensure they are still securely set.
Precious metals and stones vary in their characteristics and handling needs. Please check the section "Materials & Care" to learn about specific care recommendations for your individual product.
Important note:
Do not use an ultrasonic bath for jewellery with precious resin or natural components such as pearls, mother-of- pearl, wood, rubber or leather.
STORAGE OF YOUR MONTBLANC JEWELLERY PIECE
When your Montblanc jewellery is not worn, Montblanc recommends keeping it in the packaging provided (e.g. pouch or box), stored in a dry and dark space. Please note that high temperatures, strong light or high humidity may cause undesired changes in the material. In regions with high humidity, it is recommended that desiccating crystals (e.g. silica gel) are placed with the jewellery pieces.
All Montblanc necklaces should lie flat to avoid any bending. In general, pieces of jewellery should not be placed on top of one another in a box, pouch or drawer.
MATERIALS & CARE
Sterling Silver
Tarnishing of sterling silver jewellery is a natural effect and cannot be fully avoided. Regular cleaning of silver jewellery with a silverpolishing cloth is recommended.
Gold/Platinum
To preserve the beauty of your gold or platinum jewellery, dust and dirt should be removed by wiping it off with a damp cloth. Montblanc recommends having your piece of jewellery serviced on a regular basis. Montblanc provides a professional cleaning service in an ultrasonic bath. Cleaning service in ultrasonic bath is offered as complimentary service by many of our boutiques. For more thorough cleaning, Montblanc offers a polishing service performed by one of our goldsmiths to recover the original brilliance and shine of your product. Especially for gold jewellery, having it polished once a year is recommended.
Pearls/Mother-of-Pearl
Montblanc recommends cleaning your piece of jewellery adorned with pearls or mother-of-pearl with a damp cloth, carefully wiping the pearls or mother-of-pearl. Afterwards, dry your jewellery using a soft cloth.
Stainless Steel
The stainless steel used in Montblanc jewellery is a very hard and resistant material which does not stain, tarnish, discolour or scratch easily. However, shiny and polished stainless steel is more sensitive and should not be exposed to sharp surfaces. Over time, stainless steel may show signs of wear and tear.
Wood
Please clean the jewellery as recommended. For the wooden parts, moisten the wood with a drop of mineral or almond oil on a cotton ball. Let the wood absorb the oil and then wipe off the remains. Please do not apply oil to other parts.
Rubber
If your piece of jewellery has rubber inlays, please do not use any chemical cleaning agents. Please avoid scratches or cuts on the rubber, as this may cause the material to break.
Magnets
Some Montblanc jewellery products contain magnets. These products should not be used by individuals fitted with pacemakers, defibrillators, implanted insulin pumps, transdermal drug delivery patches or other electro- medical devices, during pregnancy or while nursing an infant. Use of these products should also be avoided in the vicinity of high-voltage machinery or cables. The magnetic field emitted by these products may affect objects sensitive to magnets, such as credit cards or other magnetic cards, sensitive data storage devices or displays, mechanical watches, personal digital assistants, video/audio tapes and similar items.
Precious Resin/Lacquer
Precious resin, lacquer and any other precious material may develop fine cracks if knocked or dropped. Please do not use any chemical cleaning agents.
Diamonds
It is recommended that diamonds are handled with care to maintain the lifetime of their brilliance. Avoid contact with chemical products such as fragrances and detergents, as these substances may tarnish precious stones.
Gemstones/Precious Stones
Gemstones are very sensitive and may change colour if not treated properly. Gemstones should not be exposed to sunlight for a prolonged time as this may cause undesired changes in the material.
Leather
Leather is a natural material that is sensitive to the effects of light, humidity and water. To keep your Montblanc jewellery product with leather parts in perfect condition and prevent the colour from fading, Montblanc recommends protecting it from prolonged exposure to high temperatures or direct sunlight. In the event of contact with water, it should be dried promptly with a soft, smooth cloth. To maintain its natural softness, Montblanc recommends treating the leather parts with a neutral leather-care product.
SERVICE GUIDE
For more information on your Montblanc creation, warranty and care recommendations, please view or download a pdf copy of our Service Guide.
Services
AUTHENTICITY SERVICE
If you wish to evaluate your creation of originality, bring it to one of our boutiques or authorized retailers to have it sent to Montblanc Headquarters.
Your piece will be carefully inspected by our specialists. In case your product is a genuine Montblanc product, we will issue the ” Certificate of Authenticity” as proof of authenticity. The Authenticity evaluation is a chargeable service. The dealer or Boutique will be able to inform you about the cost of the authentication service and the further process.
REPAIR CHARGES
The Boutique or authorised dealer may provide an approximate price indication for the service/repair of your piece. A definite cost estimate can only be established after careful examination by our master craftsmen.
POLISHING
For some fine and high artistry jewellery pieces pieces we offer a polishing service. To learn if we can offer this service for your product, contact Customer Service team. Kindly note that polishing service is not offered for silver or stainless steel jewellery because the majority of the products are rhodium-plated.
CLEANING
In some boutiques we offer a cleaning service with an ultrasonic bath. Please make sure that the boutique of your choice have this equipment and bring your piece to this boutique. If the boutique has the needed equipment, cleaning service will be offered to you free of charge. Cleaning service is not possible for jewellery with precious resin or natural components such as pearls, mother-of pearl, wood, rubber or leather.
FIND YOUR NEAREST MONTBLANC BOUTIQUE OR AUTHORIZED RETAILER
Here is the list of Montblanc boutiques and authorized retailers where you can submit your creation for service.
Repair & Warranty
REPAIR SERVICE
We are pleased to assist you in case your Montblanc creation should be in need of service. To submit your service request, please bring your creation to a Montblanc boutique or authorized retailer near you. If a repair is possible, your jewellery will then be sent to our service center for a repair. For more details here, please reach out to our Customer Service.
At Montblanc we offer two types of jewellery - stainless steel and silver jewellery and high artistry jewellery. High artistry jewellery are precious pieces of jewellery with precious stones and rare materials that present elevated craftsmanship and are linked to themes and collections of high artistry writing instruments.
Please note that it is not possible to repair silver and stainless steel products apart from small specific repairs (e.g. logo reattachment).
REPAIR CHARGES
The Boutique or authorised dealer may provide an approximate price indication for the service/repair of your piece. A definite cost estimate can only be established after careful examination by our master craftsmen.
STATUS UPDATES ON REPAIRS
To learn about the status of your repair, contact the boutique or authorized retailer where you handed in the repair.
REPAIRS UNDER WARRANTY
Montblanc offers an international guarantee for a period of two years from the date of purchase which covers defects in manufacturing and materials. If the product is returned during the Guarantee period, Montblanc will repair or replace any defective Montblanc Product or part free of charge within a reasonable time after the product is returned, subject to the right to charge for shipping. Upon expiration of the Guarantee period, any repairs will be subject to a service charge.
You may obtain service by bringing or sending the Montblanc Product to your authorised Montblanc boutique, Montblanc dealer or to any Montblanc service centre as further indicated in this service guide. You are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipments to us include certified delivery and insurance. In order to obtain service through this Montblanc International Guarantee, the returned Montblanc Product must be accompanied by the original Guarantee Certificate that was included with the Montblanc Product at the time of purchase, duly completed, dated, stamped and signed by an authorised Montblanc boutique or Montblanc dealer.
The Montblanc International Guarantee does not cover:
(a) defects and damages due to loss, theft, fire or other causes beyond our control.
(b) defects and damages resulting from misuse, negligence or accident.
(c) defects and damages caused by improper use (knocks, dents, crushing, etc.), alterations, tampering, dismantling or services and repairs completed by anyone other than an authorised Montblanc boutique, Montblanc dealer or Montblanc service centre, or by the use of components or accessories other than those produced or recommended by Montblanc.
(d) defects and damages due to normal wear and tear.
(e) Montblanc Products where the serial number has been removed or is not clearly legible, or where any part of the original Montblanc Product has been removed, changed, altered, replaced, erased or defaced.
(f) routine maintenance and cleaning.
(g) battery cells, leather straps, rubber and metal bracelets.
The Montblanc International guarantee also excludes writing instruments from which the Limited Edition number has been removed.
SERVICE WARRANTY
Our service warranty is valid for one year from the date the service was completed. This service is a warranty only on the replaced parts and/or service carried out. It does not include malfunction due to improper use or any new damages which may occur in the future.
FIND YOUR NEAREST MONTBLANC BOUTIQUE OR AUTHORIZED RETAILER
Here is the list of Montblanc boutiques and authorized retailers where you can submit your creation for service.
FAQ
For more information about our creations visit our FAQ section.
