Frequently Asked Questions
1.1 set-up
First, make sure that your device has Bluetooth® smart technology enabled. Then, download and open the Montblanc Hub app from your device's app store. The Montblanc Hub app will guide you through the pairing process for your Bluetooth® enabled iOS or Android™ devices. For more information, visit Montblanc.com
Charge your Augmented Paper by using the included USB cable and plugging it into your computer or any other USB charger.
Yes, to learn more about the Augmented Paper, visit our getting started page.
1.2 Writing Instrument
It is necessary to use the StarWalker writing instrument that comes with the Augmented Paper. It contains technology that communicates with the Augmented Paper.
The StarWalker writing instrument will not work as a stylus on other devices. It is only meant to be used with the Augmented Paper and using it as a stylus with other devices could cause damage.
Yes, you can use your corresponding StarWalker with another Augmented Paper.
The Augmented Paper StarWalker contains passive technology that allows your handwriting to be registered in the Augmented Paper. Therefore, it is not possible to disassemble it or to screw it apart to change the refill. Please visit Montblanc.com for information about how to change the refill.
1.3 Notebook
We recommend using the Montblanc Augmented Paper Notebook with A5 paper (5.8 x 8.3 in) which will guarantee the proper functioning of your Augmented Paper. However, you may use other types of paper as long as they are not thicker than 50 pages. To purchase Montblanc Augmented Paper Notebooks, go to Montblanc.com.
For accessories including notebooks and other product options, go to Montblanc.com
Yes, you can use the back side of your paper, as long as it covers the active area of the Augmented Paper.
One Augmented Paper pen ink cartridge lasts approximately 3 months with moderate note taking.
For ink refills, accessories and other product options, go to Montblanc.com
The ink refills that come with the Augmented Paper have been optimized to function with the Augmented Paper. The quality fo the product cannot be guaranteed if using any D1 refill.
Yes, the Augmented Paper also comes with blue ink. To purchase visit your boutique or wholesale or go to Montblanc.com
1.5 Compatibility
Android™ smartphones or tablets with an operating system 4.4 or later, and iOS devices like an iPhone or iPad, with an operating system 8 or later. For a complete list of compatible devices, please visit Montblanc.com
To check compatibility, go to the Google Play Store from your smartphone or tablet and look for the Montblanc Hub app. If it is listed, then your device is supported.
No, the Augmented Paper is not compatible with Microsoft Windows.
Yes, you can use your Augmented Paper with different devices as long as the device is compatible. (See our compatibility list at Montblanc.com). However, you can only connect the Augmented Paper to one device at a time. It is possible to install and use the Montblanc Hub app on multiple devices although you will not be able to sync your notes across devices.
No, you cannot directly use the Augmented Paper with your computer. However, from the app you can upload your notes to your cloud service. Once in the cloud, you can access your files in text, JPEG, PNG or PDF format from any device, like your computer for example.
1.6 App
The Montblanc Hub app can be downloaded for free from the Apple App Store or the Google Play Store.
Yes, you can use the Montblanc Screenwriters to navigate in the app and edit your notes.
You can edit your pages with the Montblanc Hub app on your iOS or Android device, or export your notes to work on them from another device. There are a variety of editing features within the Montblanc Hub app. You can split pages, combine pages as well as draw and delete content.
Your pages are automatically organized by date and time. You can further tag your notes to be able to organize them according to contents.
Yes, in the Montblanc Hub app, you can search for a part of, or the entire tags that you have made. You can also search for part of words or entire sentences in your handwritten notes.
No, you cannot recover deleted notes in the Montblanc Hub app.
You can export or share notes from the Montblanc Hub app. Your notes can be exported in a variety of single-layer file formats including text, JPG, PNG, PDF or WILL (Wacom Ink Language Layer).
The Montblanc Hub app creates WILL (Wacom Ink Language Layer) files which can be exported as text, JPG, PNG or PDF files.
Yes, in the app you can export your handwritten notes as digital text. Supported languages are: English, German, Spanish, French, Italian, Japanese, Korean, Chinese (simplified and traditional), Russian, Portuguese and Arabic.
The Montblanc Hub app supports English, French, Spanish, German, Italian, Japanese, Korean, Traditional Chinese and Simplified Chinese.
To change the language in the app, go to the settings menu on your device and change your device language.
Having a green or blue LED lights does not indicate that the Augmented Paper is paired to a device. Green and Blue only indicate content status. To check if the Augmented Paper is connected to your Montblanc Hub app, in the app, go to Settings, Device and if connected, your device will be listed there.
1.7 Using Augmented Paper
The active area on the Augmented Paper is the writing or drawing area where the pen is detected. This area is roughly the size of A5 paper.
Yes, as long as all writing is captured within the active area of the Augmented Paper you can write to the edges and corners of the paper.
Transfer speeds from the Augmented Paper to the Montblanc Hub app vary depending on a number of factors including the number of pages stored, the kind of content on each page and the type of device being used
No, you do not need to have your device with you in order to use your Augmented Paper. The Augmented Paper has its own memory and can hold up to 100 pages before you need to transfer files to your device. You will know when the memory is full when both the blue and orange LEDs are illuminated.
No, you will need to press the ‘Page’ button in the middle to create a new page.
Yes, but only use a plastic ruler as a metal ruler will interfere with the functionality of your Augmented Paper.
Yes, the Montblanc Hub app is necessary to transfer your notes to another device.
Augmented Paper goes into sleep mode after 15 minutes.
Press the "Page" button in the middle.
For normal use the battery will last about one week. For continuous use the battery will last about 8 hours.
Your handwriting will not be registered by the Augmented Paper if it is turned off or if there is no battery left or if it is in sleep mode. These notes will only be available for you on paper in the notebook.
