Shipping Times and Costs
You won't need to pay any additional fees when the parcel is delivered.
UPS is our courier for all shipments, except for Hong Kong, SAR of China where we ship with S.F. Express. You will receive an email containing your Tracking Number once your package has been shipped from our Hong Kong, SAR of China distribution center, approx. 2-3 business days from order date.
All orders are processed automatically and we are unable to expedite or delay shipping times.
For Macau, SAR of China only:
If you have already completed more than two orders on Montblanc e-boutique and the value of your order exceeds MOP 5000, please provide UPS with the Import and Export Declaration Form (DIE-A MODELO DIE-A) for customs clearance.
For further information visit http://www.io.gov.mo/.
Can I choose a delivery date or time?
Unfortunately, it is not possible to choose a specific date and time.
You can try to contact the courier directly to organise a possible delivery date.
Where is my order?
You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow your Order page. If you are a registered user, you can find all information related to the order in your My Account page.
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Where do you ship my order from?
We ship all orders from our Hong Kong, SAR of China distribution center.
What should I do if my order hasn't been delivered yet?
If your order has not been delivered within the estimated period, we suggest that you:
- Check the order status: in the My Orders section for registered users; or by entering the Order Number from the confirmation email in the Follow your Order page
- Check that the address indicated for the delivery is correct.
- In the case of a missed delivery please contact the courier.
For further assistance, contact us, we will be happy to assist you.
At this time we are unable to ship orders to General Delivery, P.O. Boxes and Poste Restante.
Orders made to any of these addresses will be cancelled.
The delivery address of your order must match the country/region site in which you place your order. Orders made from a different country/region site than the delivery address will be automatically cancelled. Please select the correct country/region site for your order from the link in the corner of every page.