Returns & Exchange(null)
(a) Return Process
Returns, refunds and exchanges in accordance with these Conditions of Sale must be must be within thirty (30) days from the day on which you acquire or someone you nominate (other than the carrier) acquires, physical possession of the products in your order.
Products that have been purchased through the Sales Channels may only be returned to our Montblanc e-boutique distribution center at the address of our Returns Department, as provided through our Client Relations Center, or if available to selected Montblanc retail boutiques, in accordance with these Conditions of Sale.
Products that have not been purchased through the Sales Channels may NOT be returned to our e-boutique distribution center.
To return a product to our e-boutique distribution center, you must follow the steps mentioned below:
- Call the Client Relations Center, who will then send you a return form by e-mail or ask you to complete the return form that was enclosed with your product delivery;
- Please fill out the required information on the return form and sign it;
- You may use our pick-up service and agree on a pick-up date with our logistics partner within the eligible return period. You may be asked at this stage to provide information about the product for us to make a first assessment of the condition of this product;
- You must include in the delivery package, the completed return form along with the product, all its accessories, any free items you received as part of your order, the Service Guide, the warranty card and all other documents, in their original box;
- Please seal the delivery package and affix the pre-paid airway bill received with your purchase; and
- Our logistics partner will pick-up the sealed delivery package on the agreed date.
Only merchandise received by our Montblanc e-boutique distribution center will be eligible for a refund or exchange.
You may be able to return the product to a Montblanc retail boutique in the country where your product was delivered. Please call the Client Relations Center for further details. You may be asked to provide information about the products for us to make a first assessment of the condition of these products.
(b) Condition of Returned Products
We will verify that the returned product satisfies the conditions of the Returns and Exchanges Policy and, if so, then proceed with the applicable refund or exchange.
Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Montblanc box and delivery package, including all accessories and documents. For example, timepiece bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package. We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.
If you have received free items as part of your order, they must be returned with the products.
All returns will be subject to strict Quality Control (“QC”) by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be returned to you. If the returned product satisfies QC, we will proceed with the applicable refund or exchange.
Failure to comply with these Conditions of Sale will entitle us to refuse the returned product and send it back to you, at your own cost.
(c) Products you cannot return or exchange
Orders for products that have been personalized in any way or otherwise made for you with bespoke specifications cannot be cancelled and such products cannot be returned to us for exchange or refund. This includes, without limitation, products that have been engraved or embossed.
Writing instruments that have been filled with ink, as well as bottles and refills that have been opened, cannot be returned to us.
Please note, fragrance and aerosols are final sale and may not be returned.
You may return a product purchased through the Sales Channels for refund, provided that the return complies with these Conditions of Sale and with the Return Process above.
Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund. If you are a Gift Recipient and wish to return a product, please contact the Client Relations Center to discuss your options.
If the return complies with these Conditions of Sale, we will use commercially reasonable endeavours to refund the purchase price for the initial transaction to the buyer using the most appropriate means of payment within fourteen (14) days after receipt of the returned item by the Montblanc e-boutique distribution center. For the avoidance of doubt it shall be in our sole discretion as to how to fulfil a refund to you and we may request you accept merchandise credit. Initial shipping charges will be refunded, except where you had originally opted for a non-standard delivery, in which cases the supplemental costs will be non-refundable.
If you are returning a product purchased via the Sales Channels to a participating Montblanc retail boutique (please contact the Montblanc Relations Center to find out about our participating Montblanc retail boutiques), you will only be entitled to receive boutique merchandise credit. No cash or card refunds will be issued in respect of a return to a participating Montblanc retail boutique. Boutique merchandise credits can only be applied to products purchased in a participating Montblanc retail boutique and cannot be applied to products purchased through the Sales Channels. Please contact the Client Relations Center for further details.
You may return a product purchased through the Sales Channels for exchange with another Montblanc product, provided that the return complies with these Conditions of Sale, in particular with the Return Process above.
In any event, the sale of the returned product will be cancelled and a new order for the product ordered must be placed.
Should a product be returned to the Montblanc e-boutique distribution center for exchange with a less expensive product, only the buyer of the returned product will be entitled to receive a merchandise credit of the price difference. Please be aware we may only offer a refund at the e-boutique’s sole discretion. or
If a product is returned for exchange with a more expensive product, you will have to pay the price difference.