PRODUCT ADVICE & REPAIRS

We are pleased to assist you in case your Montblanc creation should be in need of service. To submit your repair request, please bring your creation to a Montblanc boutique or authorized retailer near you. Your creation will then be sent to our service center.

To learn more about repairs (service prices, repairs under warranty, status update on repairs), you can visit the ""Product Advice & Repairs"" section of our FAQ.

To learn about the status of your service order, please contact the boutique or authorized retailer where you handed in your Montblanc. If you sent your repair directly to our Service Center, please contact our Customer Service team for status updates. Please make sure to mention the service repair number.

Montblanc offers a variety of repairs and services. If your Montblanc creation is in need of service, we are pleased to assist you. You may take it to a boutique or an authorized retailer who will in general be able to provide a rough estimation of the cost incurred. 

The Montblanc International Guarantee does not cover: 

defects and damages due to loss, theft, fire or other causes beyond our control

defects and damages resulting from misuse, negligence or accident

defects and damages caused by improper use (knocks, dents, crushing, etc.),

alterations, tampering, dismantling or services and repairs completed by anyone other than an authorized Montblanc boutique, Montblanc dealer or Montblanc service center, or by the use of components or accessories (such as bottled ink or cartridges) other than those produced or recommended by Montblanc.

defects and damages due to normal wear and tear

Montblanc creations where the serial number has been removed or is not clearly legible, or where any part of the original Montblanc creation has been removed, changed, altered, replaced, erased or defaced.

routine maintenance and cleaning

Please note that watch straps and bracelets as well as watch battery exchange are not covered by warranty. 

Our service warranty is valid for one year from the date the service was completed. This service is a warranty only on the replaced parts and/or service carried out. It does not include malfunction due to improper use or any new damages which may occur in the future.

Montblanc offers an international guarantee for a period of two years from the date of purchase which covers defects in manufacturing and materials. If the creation is returned during the guarantee period, Montblanc will repair or replace any defective Montblanc creation or part free of charge within a reasonable time after the creation is returned, subject to the right to charge for shipping. Upon expiration of the guarantee period, any repairs will be subject to a service charge. 

You may obtain service by bringing or sending the Montblanc creation to your authorized Montblanc boutique, Montblanc dealer or to any Montblanc service center. You are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipments to us include certified delivery and insurance. You may also check whether a service kit option is offered in your local country by navigating to the bottom of the website and discovering the service kit option. 

In order to obtain service through this Montblanc International Guarantee, the returned Montblanc creation must be accompanied by the original Guarantee Certificate that was included with the Montblanc creation at the time of purchase, duly completed, dated, stamped and signed by an authorized Montblanc boutique or Montblanc dealer or alternatively a copy of the purchase invoice (from the online boutique or any other authorized Montblanc point of sale). 

Choosing the right nib to match your personal writing style will allow you to write effortlessly. If the nib is not a perfect match for you, Montblanc offers a free nib exchange for up to six weeks after purchase. For Limited Editions, the nib exchange is free of charge for up to one year after purchase. Please note that this free service only applies if the nib is still in mint condition and with a valid document confirming the warranty is valid (completed warranty card or proof of purchase from a Montblanc boutique or authorized dealer).

We offer eight different nib sizes, whereby the nibs with a round tip (M for medium, F for fine, EF for extra fine) are generally suitable for all kind of writing styles. In order to choose the perfect nib to match the individual writing style, we recommend to try out the different nib widths at a Montblanc boutique or at an authorised retailer.

We have created video tutorials to show you how to clean and fill your Montblanc fountain pen that you can find in our creation Care and Services section. We recommend cleaning your fountain pen about every three months to ensure perfect writing performance. This is especially important if the ink has dried due to lack of use or the ink feeder is blocked or you want to use a different colour of ink or the ink flow is irregular or has stopped altogether. For cleaning, use only cold water without additives and proceed as shown in the videos. Condensation cannot be avoided after the cleaning process inside the cap. Therefore, always make sure to clean the nib and the inside of the cap with a damp, lint-free cloth. To prevent leakage during flight, keep the writing instrument completely filled with new ink and carry the fountain pen with the nib facing upwards.

Yes, as long it is not a Limited Edition, we can replace parts of the writing instrument. The spare parts will be charged in addition to the respective service fee. A cost estimate can only be established after examination of the writing instrument by our specialists. We do not send out separate parts or components. Should the cap be damaged please make sure to send in the whole writing instrument including the damaged components. Please visit a boutique or authorized retailer near to you to have the writing instrument sent in or send the writing instrument directly to the service center. 

Ballpoint, Rollerball or Fineliner:

If your writing instrument has not been used in some time,it may need a new refill. Please find all of our refills under Stationery & Refills.

Fountain pens:

We recommend that you regularly clean your fountain pen as described in the Service Guide. You can find a video on how to clean your fountain pen in our ""Care & Services"" section. In case cleaning does not improve the writing performance of your fountain pen we suggest having it serviced at our service center. Please visit a Montblanc boutique or an authorized retailer.

The Starwalker fountain pen can be used with cartridges or with a special ink converter for the Starwalker which was launched in 2021. The article number is #128502. A Montblanc Boutique or authorized dealer can order it for you.

No, it is not possible to buy a spare part separately. In order to maintain our high quality standards, we are exclusively offering repair services at our Montblanc service centers and at some selected Boutiques in case of simple repairs of writing instruments. Please use ""Find a Boutique"" page on our website to find a Boutique near to you.

Our current Ballpoint pens all have a twist mechanism. In the past we also had Ballpoint pens with lever mechanism in the clip and with push mechanism. The Rollerballs and Fineliners have a cap you need to take off in order to write. Please have a look at what is written on the refill. Fountain pens always have a gold nib and use liquid ink.

No. The Traveller fountain pen is designed for the sole use of two Montblanc ink cartridges inserted in the cartridges holder.

Every nib made by Montblanc is crafted and polished by hand. To offer the perfect nib for each individual handwriting style, Montblanc offers an exclusive selection of eight different nib widths. Choosing the right nib to match your personal writing style will allow you to write effortlessly.

If the nib is not a perfect match for you, Montblanc offers a free nib exchange for up to six weeks after purchase. For Limited Editions, the nib exchange is free of charge for up to one year after purchase. Please note that this free service only applies if the nib is still in mint condition and with a valid document confirming the warranty is valid. 

The nib sizes are the following:

EF (Extra Fine) , F (Fine) , M (Medium)

The basic feature is the round tip which is suitable for almost all writing styles, even with high hand rotation, for fountain pen beginners and left-handers.

B (Broad), BB (Double Broad)

The basic feature is the straight tip which is suitable for writers with little hand rotation. These nib widths create a particular impressive writing with a variating width of the line. The straight nibs have to be put on the paper in a straight position in accordance with the shape of the tip.

OM (Oblique Medium), OB (Oblique Broad) , OBB (Oblique Double Broad), (with 149 only: OBBB , Oblique Triple Broad). 

The basic feature is the straight oblique (=slanted) tip which is suitable for persons who write with a slanted angle. The oblique nibs have to be put on the paper in a slanted position in accordance with the shape of the tip.  

Yes, you can. To avoid leakage, fill the fountain pen ink as described in the Service Guide or if it is a cartridge pen, insert a fresh cartridge before the flight. Carry the fountain pen with the nib pointing upwards.

You can also find suitable refills when you scroll down the page of your writing instrument. If you are not sure what refills suits your writing instrument, do not hesitate to contact our Client Relations center Team.

Yes. Please take them to your usual dry cleaning service in case of suits etc. or wash them in your machine with 30°. Please note, that this does not apply to permanent ink and to ballpoint paste.

The permanent inks are high quality iso-certified (14145-2) inks that are resistant against bleaching, water and light and of significant deep black or blue, respectively. That means that the color does not change even after a longer period of time. Depending on the paper, it may take a little longer until the writing is dried completely. We recommend to clean the fountain pen more frequently (every 2 to 3 weeks) Ideally, the fountain pen should be used several times a week and rinsed after use.

If this time is significantly exceeded, it may be that pigments have permanently settled in the feeder and can no longer be removed by normal rinsing. In that case, a thorough inspection of the fountain pen at the Service center would be necessary.

Yes, we do have leads for our mechanical pencils. You can order them through a Boutique or an authorized dealer.

Please store them in a cool, dry place.

When using permanent ink, please note that these inks have to be treated somewhat differently with regard to cleaning intervals due to their high pigment content. We recommend cleaning fountain pens used with a Montblanc permanent ink every 2-3 weeks with clear cold water - depending on the frequency of use. Ideally, the fountain pen should be used several times a week and rinsed after use.

Yes, it is possible to order erasers. Please contact the BTQ or an authorized dealer of your choice to order erasers.

There are fountain pens with piston filling mechanism which you can fill only from an ink bottle. These are, for example, our Special Edition and Limited Edition writing instruments or our Meisterstück Le Grand and 149 sizes. Some fountain pens are to be used with ink cartridges only. Some writing instruments, for example, Meisterstück Classique, can be used with ink cartridges and can also be filled from an ink bottle using a piston converter. Almost all the other fountain pens can be used with cartridges.

If you are not sure if your fountain pen uses ink or ink cartridges, feel free to reach out to us and include information about your writing instrument.

Yes, Rollerball and Fineliner refills are interchangeable. Please note that LeGrand size refills cannot be used in writing instruments that are suitable for the standard size and vice versa.

No, Rollerball and Fineliner refills cannot be used in a ballpoint pen and vice versa.

This depends on the writing system and the model you have. Should you have a vintage Rollerball or cartridge Fountain pen you can use our current standard size Rollerball refills or ink cartridges as the measures of these refills have never changed. Should you have a Ballpoint, please contact us including clear pictures of the writing instrument and the old refill, if available, so we can suggest the appropriate refill for you. 

We strongly recommend the sole use of original Montblanc fountain pen ink. Our Montblanc ink is perfectly designed to match the features of our fountain pens. We cannot give any guarantee for any other ink brand and therefore any malfunction or damage caused by the use of components other that those recommended are not covered by our warranty.

“Rollerball Refill"" and ""Fineliner Refill"" suit the Rollerball and Fineliner Meisterstück Classique, Starwalker, Bohème, Great Characters and Limited Editions.

Rollerball Refills standard size are available in M (Medium, all colours) and F (Fine, only Black and Blue)

Fineliner Refills standard size are available in M (Medium) and B (Broad)

""Rollerball LeGrand Refill"":

suits the Meisterstück LeGrand Rollerball. Available in B (Broad) and M (Medium)

""Fineliner LeGrand Refill "":

suits the Meisterstück LeGrand Rollerball. Available in B (Broad)

“Rollerball Small Refills”

suit Muses Editions Rollerball, Bonheur and Meisterstück Mozart Rollerball

available in M (Medium)

“Rollerball Capless System Refill”:

suit Montblanc M and Heritage Collection 1912 Rollerball Capless

Available in M (Medium)

“Artfineliner Refill ”:

suits Montblanc M Artfineliner Only, Available in EF (Extra Fine)

If you still have an old refill, the refill type is stated on the refill (e.g. for classique size). The numbers on the refills do not stand for refills type.

In many cases Montblanc can replace a missing emblem. In order to get more information, we invite you to contact us, including a picture of your item. Alternatively, you can choose either to send us your creation via a Montblanc boutique or one of our authorized retailers near you. Please make sure to bring a copy of your proof of purchase or completed warranty card if the creation has been purchased within the last two years.

Leather is a natural material that is sensitive to the effects of light, humidity and water. To keep your Montblanc leather creation in perfect condition and prevent the colour from fading, Montblanc recommends protecting it from prolonged exposure to high temperatures and direct sunlight and humidity. In the event of contact with water, it should be dried promptly with a soft, smooth cloth. To maintain natural softness, we recommend treating leather parts on your creations with a neutral wax on a regular basis. The exception here would be the parts from Nabuk leather that should not be treated with a neutral wax.

Please take your leather good to one of our boutiques or authorized retailers who will check whether a service can be offered and if so, send in your creation to our service center on your behalf. If your leather creation has been purchased within the last two years please bring along the duly completed warranty or a proof of purchase from an authorized point of sale. 

How can I register my stolen watch?

All watches manufactured with a unique identifier (serial number) can be registered on free of charge and user-friendly platform Enquirus. The platform provides a secure space to store information about your watches as well as enables you to quickly and simply declare your items as lost or stolen. This database is a useful tool for law enforcement agencies dealing with suspicious watches and anyone purchasing a pre-owned watch.

Please kindly visit one of our Boutiques or authorized retailers for further assistance. The staff will be able to advise on matching watch strap or bracelet. Please see the complete list of boutique or authorized retailers.

Please visit one of our boutiques or authorized retailers to find the appropriate strap for your watch. Please find the straps for your Summit smart watch on our Smart devices creation page. Just enter the word ""Summit"" in the search field.

If your watch has an automatic movement, the movement is automatically wound by movements of the arm while you are wearing the watch.

If you have not worn your automatic or manually wound watch for a prolonged period of time, wind it fully by turning the crown twenty times. Further details are specified in the Service Guide.

In order to ensure the performance of your manually wound mechanical watch, we advise you to wind the crown once a day, preferably at the same time. Be careful not to force the crown once you feel resistance.

Do not change the hour or date between 10 pm and 2 am, the period during which the date changes, as this may result in damage to the movement. Please refer to the Service Guide for further details.

Your watch is comparable to a jewel. Creations of such exquisite craftsmanship require special care to maintain their pristine appearance and precise performance. To prolong its longevity and precious beauty, Montblanc highly recommends regular servicing, which allows you to keep your timepiece in perfect condition and working properly for a lifetime.

Just as a car requires regular maintenance, every watch also needs consistent care. Your watch requires maintenance every one to five years, depending on the mechanical features of the watch. If you have any further questions or concerns, please do not hesitate to contact your nearest Montblanc boutique or certified Montblanc retailer.

Maintenance service for your watch is recommended every 3 years, complete service is recommended every 5 years.

Our qualified experts will be pleased to provide you with any information you may require.

In order to set the time for your watch please refer to the Service Guide.

Do not change the hour or date between 10 pm and 2 am, the period during which the date changes, as this may result in damage to the movement. Please refer to the Service Guide for further details. Should you need further assistance, please do not hesitate to visit one of our boutiques or authorized retailers or contact us.

Magnetic fields, such as those produced by TV sets, smart phones, radios and magnets, occur everywhere. They affect different parts of a watch’s movement and change its performance. You can use a compass to check for magnetic fields. If the needle responds, then you are in a region of magnetic influence.

Please note that this only concerns mechanical movements. Quartz movements may lose a few seconds, but will return to normal once you leave the magnetic field. Our Montblanc service centers are equipped with special devices to demagnetize your watch. Do not hesitate to bring your watch to a Montblanc boutique or certified Montblanc retailer if you have any questions.

If you have not worn your automatic or manually wound watch for a prolonged period of time, wind it fully by turning the crown twenty times. Further details are specified in the respective Service Guide.

In order to ensure the performance of your manually wound mechanical watch, we advise you to wind the crown once a day, preferably at the same time. Be careful not to force the crown once you feel resistance.

In case that does not improve the performance we would be grateful if you would give our specialists the opportunity examine your timepiece.

If you have a Quartz watch, the battery may need to be replaced or need a service.

Maintenance service is recommended every 3 years, complete service is recommended every 5 years.

Please visit a Montblanc boutique or authorized retailer near you. 

The battery is optimized to deliver a full day of normal usage. In watch only mode it can last up to several days. It usually takes two hours to charge the Montblanc Summit.

There are multiple solutions to prevent rapid battery-drain, please try the following:

1) In the settings, you can turn off the always-on and tilt-to-wake functions to elongate the overall battery life.

2) The brighter your watch screen, the higher the battery drain. Therefore, adjusting your screen brightness will elongate battery life.

3) Some third-party watch faces, especially those with animations or interactive abilities, consume more battery than others. If you recently installed an app or a watch face and notice that your battery is draining faster than usual, try uninstalling that app or watch face.

4) Refer to the battery statistics in the Montblanc Summit app on your phone (for Summit 3) or in the Wear OS by Google app on your phone (for Summit 2, 2+ and Lite) to make the necessary adjustments.

For further information, please visit the Wear OS website.

The Battery Saver is the mode that consumes the least amount of energy. When it is activated, your watch will only show the time, all other functionalities are disabled. In the Summit 3 the mode that only shows time is called Extreme Battery Saver.

To save power when your watch’s battery gets low, the Battery Saver will turn on automatically. You can also turn Battery Saver mode on or off at any time. To manually activate the Battery Saver mode on your watch, open Settings and navigate to Battery, and enable the Battery saver. To deactivate the mode, press the rotating crown for 10-15 seconds or place the watch on a charger.

1) Make sure the contact between the watch and charging cradle is not disrupted by lifitng the watch and placing it again onto the charger. Also ensure that the pad on the watch is correctly aligned with the pins on the charger.

2) Try charging with a wall charger. If you are charging with a USB, your computer might not provide enough power.

3) Also, make sure that the charging pins on the watch and cradle/dock are clean. You can wipe them with a slightly damp soft cloth.

4) Finally, check if there is any dust in the micro USB port. Blow on the port gently to remove any dust or dirt.

5) If these steps do not help, try to restart your Montblanc Summit by pressing the crown button for 20-25 seconds while it is on the power adaptor.

It might be that the battery is empty, please do the following:

1) Place the watch on the provided charger and connect it to a power outlet. Check that the power outlet provides a steady current of 500 mA and 5V.

2) Make sure that you’ve removed all of the plastic packaging on your watch.

3) Please ensure that you are using the original charging cable, power adaptor and cradle/dock. Using a different cable or power adaptor may damage your watch.

4) Make sure that the charging pins on the watch and cradle/dock are clean. You can wipe them with a slightly damp soft cloth.

5) Check if there is any dust in the micro USB port. Blow on the port gently to remove any dust or dirt.

6) If these steps do not help, try turning on your Montblanc Summit by pressing the crown button for 20-25 seconds while it is on the power adaptor. Allow your watch to charge for 15 minutes, then try turning on the watch again.

7) Finally, try using a wall socket and repeat the previous steps.

For further information, please visit the Wear OS website for additional support.

No, the chargers are not compatible across the Summit family.

When connected to your phone, your Summit obtains the GPS signal from the phone. When the phone and the watch are disconnected, the watch will obtain a GPS signal on its own. 

As the initial signal fix may take several minutes, please ensure you stand still to reduce waiting time. Large buildings, trees, and other obstacles might complicate the connection, so it is best to begin the satellite acquisition period when you still have a clear line of sight of the sky, even if you are going to start the activity somewhere where the view is more limited. If you are going to be stationary for a while, pause the activity during that time to help limit the amount of inaccuracy introduced by GPS drift.

When using the Montblanc Summit, many factors can influence the accuracy of the position, distance, and speed readings that appear on the device. With a strong satellite signal, the GPS position reported by the watch should be accurate to about 3 meters or 10 feet. A weaker satellite signal may decrease that positional accuracy, in turn affecting the accuracy of the distance and speed readings that will be reported.

Yes, the Montblanc Summit has a heart rate sensor on the back of the watch so that you can track your heart rate for a healthier life. You can monitor your heart rate in the Montblanc Heart Rate app that is pre-installed on your watch. For the best performance, please make sure to have a proper fit between your wrist and the watch. Please also make sure not to cover the heart rate sensor with any other material.

Your Summit offers various pre-installed apps to monitor your well-being for a healthier life. You may find video tutorials on the apps here.

https://youtube.com/playlist?list=PLn23KFH74zMFWAyMqfufvAaF_E_bgO6Sx

Yes, you can personalise your Montblanc Summit experience with additional apps that can be downloaded from the Google Play Store regardless of whether The watch is paired with an iPhone or an Android phone. 

Yes, you can choose your favourite watch face and customise it to your liking. To view all available watch faces on the watch, long-press onto your current watch face, swipe to the right, and tap on the plus symbol. Available watch faces are also accessible in the Montblanc Summit app.

To customise a watch face, long-press onto your current watch face and then tap on the settings icon, which will open up a menu of different customisation options. It is also possible to customise a watch face in The Montblanc Summit app.

For more information on how to customise your Montblanc Summit, please refer to our tutorial. 

Depending on your carrier there are two options available to activate the e-SIM Function:

1) Download Carrier Plan in the Wear OS app.

2) Scan a QR code provided by your carrier.

For more information on LTE & eSIM functionality, please refer to this tutorial.

For troubleshooting details, please refer to the Wear OS website.

Android phone users can receive, read, browse, and dismiss notifications as well as reply to messages directly from the watch by using voice, Smart Reply (pre-written messages), handwriting, or the keyboard.

iPhone users can only receive, read, browse, and dismiss notifications but cannot reply directly from the watch.

Both Android and iOS users can receive incoming call notifications on the watch and can directly answer or decline them.

The notifications on Montblanc Summit are mirrored from your phone and do not require additional setup or installing the respective app on the watch. Therefore, your watch needs to be paired with your phone to receive notifications and the phone and watch must not be in ""do not disturb"" mode.

You can manage notifications and select the apps for which you want to receive them on your phone in the Notifications section of the Montblanc Summit app (for Summit 3) and the Wear OS by Google app (for Summit 2,2+ and Lite).

For further information, please visit the Wear OS website.

The Montblanc Summit 3 works with Android phones with Android 8.0+ and iPhones with iOS 15.0+.

Summit Lite and Summit 2+ work with Android phones with Android 6.0+ and iPhones with iOS 12.0+.

Summit 2 works with Android phones with Android 4.4+ and iPhones with iOS 9.3+.

To check if your phone is compatible, visit g.co/wearcheck on your Android phone or iPhone.

1) Turn on your watch by long-pressing the crown button.

2) On your phone, please make sure Bluetooth is enabled and download and open the Montblanc Summit app (for Summit 3) or the Wear OS by Google app (for Summit 2,2+ and Lite) and start the setup.

3) Tap the name of the watch and follow the instructions to pair the watch with your phone.

For further information, please visit the Wear OS website for additional support.

If your watch does not stay connected to your phone, please try the following:

1) Make sure that your phone is in range and the Montblanc Summit app (for Summit 3) or the Wear OS by Google app (for Summit 2, 2+ and Lite) is open on your phone, actively or in the background.

2) On your phone, turn Bluetooth off and on and make sure that your watch is not in airplane mode.

If you are still experiencing connectivity problems, please visit the Wear OS website for additional support.

Some features of Google Wallet are only available in certain countries and on certain devices*. For support regarding Google Wallet and country-specific information, please visit the dedicated website.

Also, please note that Google Wallet currently does not support PayPal, discount, loyalty, or reward cards

on the Montblanc Summit.

* Google Wallet is only available for Android phone users.

Yes, you can customise your Montblanc Summit by changing the straps to match your personal style. All Summit straps are interchangeable as they all have a width of 22 mm. Therefore, you can use a Summit Lite strap on your Summit 3, for example.

To remove the strap, with the watch facing down slide the latch at the top of the strap towards the center. This will release the pin from the watch. To attach the strap, first, insert the pin on the opposite side, then slide the latch towards the center and enter the pin in the second hole.

Please refer to the Quick Start Guide in your Montblanc Summit box for illustrations.

All Montblanc Summit generations are water resistant*.

Montblanc Summit 2+ is rated IPx8 water-resistant. This means the watch can withstand sweat or rain and can be worn while washing your hands. However, it is not suitable for submersion in the water (e.g., under the shower, when swimming or doing other water activities), as pressurized water could enter and damage the watch.

Montblanc Summit 2, Lite and 3 have been certified as water resistant according to 5ATM. They are suitable for low-velocity and shallow-water activities like swimming in a pool or ocean. However, please avoid any high-velocity activities like scuba diving or high-speed water sports, as pressure peaks over 5 ATM could damage the watch.

Water resistance may diminish over time. Equally, dropping the Montblanc Summit, or exposing it to high pressure (e.g., water-skiing, diving, surfing, motorized water sports), temperature or humidity (e.g., sauna or steam rooms, Jacuzzis), and liquids other than freshwater (e.g., soapy water, detergent, lotions, perfumes, oil, sunscreen) can affect the watch’s water resistance and should therefore be avoided. Also, avoid pressing buttons while the watch is submerged in water.

After contact with sea or pool water or any liquids mentioned above, the Montblanc Summit should be cleansed with freshwater and dried with a lint-free cloth.

While all Montblanc Summit rubber, metal, and nylon straps are water resistant and can thus be safely used in the water, exposing leather straps to water should be avoided. The Montblanc Summit charger and other accessories are not water resistant and must be kept away from water, humidity or any other liquids. Water damages are not covered under warranty.

* Please note, that being water resistant does not equal being waterproof.

We offer a battery replacement service on the Summit Lite, Summit 2+ and Summit 3 models only.

Please go to a Montblanc Boutique or authorized dealer near you so they can check if the issue is linked to the battery and can send it in to the Technical Center if relevant. 

None of the Montblanc apps synchronise any data with cloud services. The data is therefore kept solely on your device.

We recommend using the Montblanc Augmented Paper Notebook with A5 paper (14.8 x 21 cm/5.8 x 8.3 in) which will guarantee the Augmented Paper functions properly. However, you may use many types of paper as long as it is no thicker than 50 pages. You can also use the back side of your paper.

Yes, you can write to the edges and corners of the paper as long as all the writing is captured within the active area of the Augmented Paper. The active area is roughly the size of A5 paper and refers to the writing or drawing area where the pen is detected.

No, you will need to press the ‘Page’ button (located in the middle of the Augmented Paper) to create a new page.

Yes, but only use a plastic ruler as a metal ruler will interfere with the functionality of your Augmented Paper.

No, you cannot recover deleted notes in the Montblanc Hub app.

The active area on the Augmented Paper is the writing or drawing area where the pen is detected. This area is roughly the size of A5 paper.

Yes, you store your notes in Inkspace Cloud, which enables you to access your notes from any device, anywhere and anytime. Simply create an Inkspace Cloud account and your notes will be uploaded to the cloud automatically every time you are connected to it.

To sign up or login to Inkspace cloud, connect your Augmented Paper to the Montblanc Hub app and navigate to settings on the app. Tap ""Inkspace Cloud"" and choose ""sign up"" or ""login"" and follow the steps on screen.

Once you are signed up, you will also be able to access your notes from anywhere. Simply go into your preferred browser and login via https://inkspace.wacom.com.

Charge your Augmented Paper by using the included micro USB cable and plugging it into your computer or any other micro USB charger.

Augmented Paper goes into sleep mode after 15 minutes. Press the “Page” button in the middle to wake it up.

Android™ smartphones or tablets with an operating system 5.0 or later, and iOS devices like an iPhone or iPad, with an operating system 10.0 or later.

However, please bear in mind that the Augmented Paper can only be paired with one device at a time. You can install and use the Montblanc Hub app for free on more than one device, but you cannot synchronise notes between devices.

The Montblanc Hub app automatically adjusts to the language of the connected device if the language is one of the following: English, French, Spanish, German, Italian, Portuguese, Polish, Japanese, Korean, and Traditional Chinese or Simplified Chinese. If your device is in another language, the default language of the Montblanc Hub app is English.

The Augmented Paper recognises your handwriting and for this purpose the export language is automatically the one from your connected device. Supported export languages are English, French, Spanish, German, Italian, Portuguese, Portuguese (Brazil), Polish, Bulgarian, Danish, Norwegian, Swedish, Finnish, Dutch, Arabic, Japanese, Traditional and Simplified Chinese, Korean, Vietnamese, Turkish and Czech.

You cannot change the language of the app directly, as our app detects the language used on your smartphone. In order to change the app language, you need to go to the settings of your smartphone/tablet and change the language of your device.

1) Make sure that your device has Bluetooth® smart technology enabled.

2) Download and open the Montblanc Hub app from your device's app store.

3) The Montblanc Hub app will guide you through the pairing process for your Bluetooth enabled iOS or Android™ device.

To check if the Augmented Paper is connected to your Montblanc Hub app, please open the app and navigate to Settings and Device. If connected, your device will be listed there.

To check if the Augmented Paper is connected to your Montblanc Hub app, in the app, go to Settings, Device. If connected, your device will be listed there.

Please note, that having a green or blue LED light does not indicate that the Augmented Paper is paired to a device. Green and Blue only indicate content status.

No, you do not need to have your device with you in order to use your Augmented Paper. The Augmented Paper has its own memory and can hold up to 100 pages before you need to transfer files to your device. You will know when the memory of your Augmented Paper is full when both the blue and orange LEDs are illuminated.

No. You need to use the StarWalker writing instrument that comes with the Augmented Paper, because it contains technology that communicates with the Augmented Paper's digitizer.

Yes, you can use your corresponding StarWalker writing instrument with other types of Augmented Paper.

Your Augmented Paper comes with a nib removal tool in the form of tweezers. Use the tweezers to pull your ink cartridge out. To refill your ink, simply insert another cartridge in the tip and push to make sure it stays in.

The ear-cushions and the headband are covered in leather and can be cleaned with gentle leather cleaning creations and a soft cloth. The hinges and ear cups can be cleaned with a cloth. The ear-cushions can be removed by easily pulling on them and they can be bought separately. Please also refer to the safety guide for further cleaning instructions.

When Intelligent Play/Pause is activated, the headphones automatically detect when the user takes off/puts on the headphones and accordingly pauses/resumes the playback without the user having to press any button.

This functionality is turned off by default. To activate it, press simultaneously the volume down button and the ANC button for 8 seconds. Repeat this procedure to deactivate it again.

The experience of this feature might vary depending on the individual head/ear form. If you experience the headphones pausing/playing music accidentally, deactivate the feature. 

Yes, MB 01 headphones support all types of voice assistants (e.g., Google Assistant on Android device and Siri on iOS device). You can activate the voice assistant by pressing and holding the voice assistant button.

Yes. The headphones are equipped with different microphones and clear voice capture technology, which optimizes phone call quality.

The button on the right ear cup can be used to manage phone calls:

Press once on play/pause button: accept call

Press twice: mute ongoing call

Press three times: unmute call

Long-press for 3 secs: hang up 

1) Make sure that Bluetooth on the device is turned on, and that the headphones are turned off.

2) Then, long-press on the power button for 8 seconds. Keep the button pressed until the headphones say “Power on – Battery X% - Ready to pair” ONLY then release the button.

3) Finish the setup by selecting the headphones (Montblanc_MB01) on the Bluetooth list of your device.

4) After the initial set up is done, the headphones will pair automatically to the device once turned on.

Montblanc_MB01 is the correct device. LE-Montblanc_MB01 is the name of Bluetooth Low Energy connection, which some devices automatically filter out. If wrongly selecting LE-Montblanc_MB01 it is possible that no music is played.

1) Remove the headphones from the known Bluetooth devices of your device.

2) Simultaneously press the ANC button and the Power button for 8 seconds. The headphones will say “Bluetooth device list cleared”.

3) Turn the headphones off.

4) Press the Power button for 8 seconds, until the HP says “Ready to pair” and pair the headphones to your device.

Yes. The headphones will automatically connect to the two latest paired devices (e.g. a smartphone and a tablet).

The Bluetooth range is 10m (33 feet). The Bluetooth connection can be affected by physical barriers (walls, doors) or interferences from other electronic devices. 

Active Noise Cancellation

Active Noise Cancellation is a technology cancelling an external background noise (e.g. airplane engines) by the addition of a second sound specifically designed to “counterpart” and thus cancel out the first.

The Montblanc MB 01 have an advanced hybrid ANC, which uses microphones inside and outside the ear cups. The internal microphones take into account the music playing, while the external microphones detect and block out a wider range of frequencies.

Live mode

When the Live Mode is on, the microphones capture low volume external sounds and amplify them to the internal speakers. In this mode, you can therefore hear your ambient surroundings while wearing the headphones.

To activate/disable ANC and Live Mode press the ANC Button. The current mode will be announced by the headphones.

If fully drained it may take a short while for the LEDs to show up.

Try charging with another USB-C cable or connect to another USB charger.

If sound cuts off or noise occurs while using the headphones, you may try the following:

1) Ensure that your device is still within the Bluetooth range of 10 metres (33 feet) and there are no obstacles blocking the transmission.

2) Disable other nearby Bluetooth devices as they may negatively impact the transmission.

3) When streaming music ensure your internet connection is sufficient or download music to your device.

4) Switch the modes on the headphones. Live-Mode for example could amplify unintended noises from the environment.

5) On Android Phones: Try to disable aptX Adaptive in the Bluetooth options for the MB 01 Headphones. Some devices may have it activated, even if they do not support it.

If the issue still exists, please try the following:

1) Restart headphones.

2) Turn Bluetooth off and on.

3) Close apps not used on the device/restart device.

Yes, MB 01 headphones are classified as IPX4, which means that they are sweat and water splash resistant. You can use them for non-water sport activities and for exercising. However, MB 01 is not designed for sweat or waterproof. A jet of water or other liquids will penetrate the headphones. Therefore, please do not expose MB01 to water jets and heavy sweating, or use them in water sports like swimming or for showering.

Montblanc recommends removing jewellery, especially rings, during household chores and gardening. Please avoid contact with salty water, soap, cosmetic creations, fragrances, hairsprays and corrosive or solvent-based cleaning agents.

Substances such as chlorine may permanently damage or discolour your Montblanc jewellery, especially at high temperatures. Please avoid wearing your Montblanc jewellery to the beach, swimming pool, hot tub or playing sports in order to protect it from damage. Please be sure to have the stones’ settings checked regularly by one of our goldsmiths to ensure they are still securely set.