RETURN & REFUND

You can return any item purchased on the Montblanc e-boutique within 30 days of the delivery date. You can start the return process by following the below instructions: 

1. Fill out the Return Form in order to initiate your return  
2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund. 
3. Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from. 

Personalised Montblanc items and Fragrances cannot be returned for exchange or refund.

Special Message: If you wish to return an item ordered from the Montblanc.com website and you ordered before September 15th, 2025 you will not be able to generate a return number using this webform. Instead, simply return your item using the pre-paid shipping label included in your original parcel. Please complete the returns invoice, entering your original order number included in your order confirmation in place of your return number. 

If you need any support, please do not hesitate in contacting our Client Relations Center.

Currently, the only way to exchange a product is to return it and make a new order. 

We are glad you have decided to keep your purchase. Don't worry, you don't have to do anything and there is no need to contact us.

In order to return a Montblanc product purchased in our online boutique, simply use our returns area online and enter your order number to generate your return shipping label. Please do not return any Montblanc product using your own courier service as they may not have the necessary shipping and customs information, which may cause delays or seizure. Should you need further support, please contact your local Client Relations Centre using the 'Contact Us' page at montblanc.com.

Personalised Montblanc products cannot be returned for exchange or refund.

We are very sorry to hear about the loss of one of your Montblanc earrings or cufflinks. We do not replace single earrings or cufflinks as they are only sold in pairs.

You can check the status of your return at any time on the Follow your Return page.

We recommend to use the respective pre-paid labels to return the creations of each order separately so that the return process is as smooth and quick as possible. You can find more information about our return procedures on the Return Policy page.

You can return items purchased from the Montblanc E-Boutique to a boutique within 14 days. Simply follow the steps below:

1. To initiate the return, first log in to your Montblanc account.
2. Ensure that the items are in their original condition, including all labels and packaging.
3. Place the items in the original box (or another sturdy box) and bring them, along with the delivery note and return label, both of which are included in the original package, to one of our boutiques.
4. The parcel service will pick up your package from the boutique within one business day. We usually process returns within 3 business days once they have arrived at our warehouse. If your return complies with our return policy, you will receive an email confirmation as soon as the refund for your return has been initiated.

This service is currently offered in the following boutiques: 

• Montblanc Boutique Paris - Champs Elysees 
• Montblanc Boutique Paris - Rue de Rennes 
• Montblanc Boutique Paris - Capucines 
• Montblanc Boutique Hamburg 
• Montblanc Boutique Berlin Kurfürstendamm 
• Montblanc Boutique Frankfurt - Goethestraße 
• Montblanc Boutique München 
• Montblanc Boutique Düsseldorf 
• Montblanc Boutique Zurich 
• Montblanc Boutique Geneva 
• Montblanc Boutique Lugano 
• Montblanc Boutique Basel 
• Montblanc Boutique Milano - Montenapoleone 
• Montblanc Boutique Milano - Corso Vercelli 
• Montblanc Boutique Firenze 
• Montblanc Boutique London - New Bond Street 
• Montblanc Boutique London - Royal Exchange 
• Montblanc Boutique Torino

For security reasons, we cannot refund a credit card that is different from the one used for the purchase.

You can check the status on the Follow your Return page.

If the order was paid with PayPal or a credit card, the amount will be refunded to the account from which the payment was made. For security reasons, we are not authorised to refund a different account.

We aim to accept returns within 48 hours of their receipt into our warehouse, but this maybe take longer during peak times. The time needed to process your refund may vary based on the payment method used. We would advise that your refund may take up to 7 business days to process.