Each item purchased on Montblanc e-boutique is wrapped in our signature Montblanc packaging. You will also receive a blank branded card for you to leave a hand-written note.*
 
For gift orders to be directly delivered to the recipient, you can add free gift wrapping and a personal message in your Shopping Bag. Enter the text into the "Gift Message" field; we will print it on an A6 Montblanc card.
 
The invoice won't be included in the delivery and will be sent to you via the email address you provided.

*Exceptions are made for refills, notebooks and diaries.

We do indeed offer complimentary personalisation at the time of purchase online for the products which have noted 'Free Personalisation' under the product image. Should you have questions, please contact us. 

Yes, we offer personalisation services in most of our boutiques. Please note, you may be charged for this service. 

Please find your nearest location on the Store Locator (for Belgium), Store Locator (for Netherlands) page.

We offer various options in our personalisation service. In general, the engraving or embossing will be done in the colour that matches the fittings. You may also opt for "blind" which means without colour. We also offer silver or gold foil engraving or embossing. 

Create an account for access to exclusive areas and services dedicated to our customers:

• My Wish List
• My Orders
• Address Book
• Fast Checkout.

When you register, the Montblanc e-boutique recognises the country/region in which you are located and automatically associates it to your account.

In your Wish List, you can save items of interest in order to find them again easily, check if there is limited availability and proceed directly to purchase with a simple click. Thanks to the notification feature, you will receive an update via email if an item becomes the Last One Available. 

You can enable and disable notifications for individual items directly from your Wish List.

In the My Orders section, you can find an archive of the orders made from that account. By clicking on the Order Number, you will be able to see the details of the purchase and the delivery status. From here, you can also access all of the details related to any eventual returns.

If you forgot your password, click the "Forgot your password?" link on the Login page and follow the procedure to change it.

For further assistance, contact us and we will be happy to assist you.

If you want to cancel your MyMontblanc Account, please contact us.

Subscribe to our Newsletter and you can:

• be among the first to discover the latest news from the Montblanc e-boutique 
• access promotions reserved exclusively for our customers
• receive our style tips 
• …and much more!

You can subscribe from the Home Page, by entering your email address. 

Try adding the "newsletter@store.montblanc.com" address to the safe senders list of your email account; this will prevent the anti-spam filter from blocking future newsletters. If this doesn't work, contact us.

If you do not wish to receive our Newsletter anymore, you can unsubscribe at any moment by clicking on the Unsubscribe link at the bottom of every Newsletter. This will open a webpage where you can confirm that you want to unsubscribe. We ask you to consider that you may still receive several more communications before your request is fulfilled; we apologise for the inconvenience.

Unfortunately, it is not possible to choose a specific date and time.
You can try to contact the courier directly to organise a possible delivery date.

You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow your Order page. If you are a registered user, you can find all information related to the order in your My Account page.

Don't have an account yet? Register now to enjoy exclusive services.

We ship all orders from our warehouse in Bologna (Italy).

If your order has not been delivered within the estimated period, we suggest that you:

• Check the order status: in the My Orders section for registered users; or by entering the Order Number from the confirmation email in the Follow your Order page
• Check that the address indicated for the delivery is correct. 
• In the case of a missed delivery please contact the courier.

For further assistance, contact us, we will be happy to assist you.

At this time we are unable to ship orders to General Delivery, P.O. Boxes, Azores, Madeira, the Faéroér Islands, Greenland, Aland Island, the Holland Antilles and Poste Restante.
Orders made to any of these addresses will be cancelled. 

The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically cancelled. Please select the correct country site for your order from the link in the corner of every page.

The Montblanc e-boutique accepts the following payment methods:

Credit Card: Visa, MasterCard, American Express, Maestro.

The total will be charged to your card when the order is shipped. Your card will be charged in Euros.

For Danish orders, cards will be charged in DKK. For Swedish orders, cards will be charged in SEK.  

PayPal and PayPal Express: Shop easily online without having to enter your credit card details on the website. 
Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

Klarna Pay Now: allows you to make quick and easy payments for your purchases using your online bank account. Visit klarna.com to find out more. 

Karna Pay Later: buy now and pay up to 30 days after the delivery of your order, on klarna.com or via the Klarna app, without any initial payment or additional costs. Find out more on klarna.com.

Klarna 3 interest-free payments: buy today and pay later in 3 interest-free instalments. The payment for each instalment will automatically be collected from your debit or credit card. Your first instalment will be collected when your order is confirmed and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app.

Apple Pay: you can also pay for your purchases on our site with Apple Pay. Make sure you are logged in with your Apple ID to use this payment method. If necessary, enter your billing, delivery and contact information (which will be stored for future purchases) and confirm payment. Your card will be charged only at the time of shipment

Please check that you have correctly entered the data for your selected method of payment. If you are paying with a credit card and the problem persists, we suggest contacting your Credit Card Issuer.
Need further assistance? Contact us and we will be happy to help you.

As soon as you complete your order, authorisation for the necessary payment will be requested automatically to verify the validity of the credit card and availability of funds; however, the card is not charged at this time. The actual payment occurs when the order is dispatched, at which point you will receive a notification email.

The amount paid is lower when, at the moment the order is dispatched, one or more of the articles is not available; the charged amount will correspond exclusively to the value of the articles that were effectively shipped.

The Montblanc e-boutique guarantees that your credit card will be charged only once for the amount of an order. It is possible that the amount may be shown twice on your statement: the first entry corresponds to the payment authorisation request that is made when you place the order; the second confirms the actual charge.

Purchasing on the Montblanc e-boutique is reserved for end consumers. Our prices include VAT.
For each order, the Montblanc e-boutique issues an invoice; the document will be sent as an attachment in the Shipping Confirmation email. 
Please note: once the order has been confirmed, there is no way to modify the details you have entered and it is not possible to issue a new invoice.

To request a VAT refund as a Diplomatic Agent, it is necessary to send the following documentation to our offices: 

1. A copy of a valid form of identification 
2. A copy of the invoice for which you are requesting a VAT refund 
3. A declaration from the relative Governmental Authority attesting that you possess the requisites to obtain the refund.

Documents should be sent to: 

YOOX NET-A-PORTER GROUP
Customer Care
Via Nerio Nannetti 1
40069 Zola Predosa
Bologna, Italy

Once we have verified the details and documentation provided, we will refund the VAT amount to your original method of payment.

The Montblanc e-boutique offers the possibility of Tax Free shopping for customers placing their orders from a country within the European Union and exporting them out of the European Union, provided that the order total is higher than the limit imposed by the country where the order was placed.

To obtain the refund, present the invoice that was attached to your Shipping Confirmation email to the Customs Office and ask for proof of export from the EU. Then, within 3 months of the order date, it is necessary to send the following documentation to our offices:

1. The original copy of the invoice with the customs stamp 
2. A copy of a valid document proving that your residency is outside the European Union. 

Requests should be sent by post to the following address:

YOOX NET-A-PORTER GROUP
Customer Care
Via Nerio Nannetti 1
40069 Zola Predosa
Bologna, Italy

Once we have verified the details and documentation provided, we will refund the VAT amount to your original method of payment.

No, it will only contain the ordered goods and warranty documents. Your invoice was included as a PDF in your Shipping Confirmation email.

We’ve partnered with Klarna to give you an improved shopping experience. When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase. Klarna uses the latest safeguards and security to protect your information and prevent unauthorized purchases.

How to shop with Klarna:

1. Add item(s) to your Shopping Bag and select Klarna when you check out
2. Enter a few personal details and you’ll know instantly if you’re approved
3. Klarna will send you an email confirmation and reminders when it’s time to pay and you can manage your orders and payments in the Klarna app

At checkout, you can choose between the following payment options:

Pay Now: Enables you to make a payment in three different ways: with your card, via bank transfer or through a linked bank account. If you choose to pay with a linked bank account, the money will be deducted directly from your linked bank account account, 1-2 working days after your order has been shipped.

Pay Later: Allows you to receive your order up front and get up to 30 days to pay without any interest and fees. In the Klarna app you’ll have the option to pay off the balance earlier or extend the due date if needed. As soon as your order is shipped, you will receive an email from Klarna outlining your payments. Your purchase and payments will then be visible and manageable in the Klarna App.

3 interest-free payments: Allows you to split purchases into 3 interest-free instalments. If your order is eligible, you can select this option at checkout and enter your debit or credit card information. As soon as your order is shipped, you will receive an email from Klarna outlining your payment schedule and the first payment will be taken from the reserved amount on your credit/debit card. Your purchase and payments will then be visible and manageable in the  Klarna App.

To be eligible to use the Klarna you must:

• Be a resident in the country where you place the order
• Be at least 18
• Have a valid bank card/bank account
• Have a positive credit history
• Be able to receive verification codes via SMS

For more information, take a look at the Klarna FAQ, or download the Klarna app.

No, gift vouchers cannot be purchased at Montblanc e-boutique. However, we do offer gift vouchers in our boutiques. Find a boutique near you.

On the Montblanc e-boutique, every purchase is made with maximum security thanks to the use of Trustwave and Geotrust-certified secure servers and the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the "https" URL prefix and the lock symbol that appears in the browser's address bar.
To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order. For some countries, as an additional safety measure, you may be asked by your credit card provider to authorise payment by entering a one-time password, an SMS code, or another authentication method.

Our Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.

You can return any item purchased on the Montblanc e-boutique within 30 days of the delivery date. Here’s how:

1. Fill out the Return Form in order to get a Return Number.
2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
3. Pack the items in the order box (or any rigid carton box) and stick the pre-paid UPS label over the prior delivery information. Using the label provided will guarantee a refund in the event of theft or loss during delivery to our warehouse in Italy.
4. Contact UPS (www.ups.com) to arrange the pick-up of your package wherever you wish.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Personalised Montblanc products cannot be returned for exchange or refund.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

We would like to inform you that fragrances are non-refundable.

For further information on the conditions for exercising your right to return, please see the Legal Area.

Holiday Return Policy

Purchases made from 7 November through 21 December will have an extended return policy. Your orders can be returned until 12 January 2024 or within 30 days of delivery.

You can check the status of your return at any time on the Follow your Return page.

Personalised Montblanc products cannot be returned for exchange or refund.

If you have lost the pre-paid return label, just contact UPS (www.ups.com) and request that they bring a blank standard waybill when they collect your return. You should fill it out as follows:

• Select "Standard" Service and "Receiver" under payment terms
• Indicate 71A85F as the Receiver's account number
• Send the return to this address:

YOOX NET-A-PORTER GROUP
C/O Geodis Logistics
Interporto Blocco 15.2.1
40010 Bentivoglio (BO)
Italy

You can certainly use a different courier than the one that delivered the package. Please send the return to the following address: 

YOOX NET-A-PORTER GROUP
C/O Geodis Logistics
Interporto Blocco 15.2.1
40010 Bentivoglio (BO)
Italy

Keep in mind that if you do not use our return label, the Montblanc e-boutique is not responsible for any theft or loss during transport; therefore, we suggest you choose a trackable shipping service. 
If you use your own return method, no return fee will be deducted from your refund.

Sure, you can use the same box and pre-paid label. You can find more information about our return procedures on the Return Policy page.

We are glad you have decided to keep your purchase. Don't worry, you don't have to do anything and there is no need to contact us.

We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.

The time needed to process your refund may vary based on the payment method used:

Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.

Klarna : refunds are processed by Klarna usually within 5 working days upon acceptance of the returned goods at our warehouse. In exceptional cases it may take up to 14 days. For more information visit klarna.com.

Apple Pay (if available): refunds will be made within 7 business days from the Return Acceptance Confirmation email. The time it takes to see the amount on your account depends on the Credit Card Issuer.

You can check the status on the Follow your Return page.

For security reasons, we cannot refund a credit card that is different from the one used for the purchase.

Currently, the only way to exchange a product is to return it and make a new order.

If the order was paid with PayPal or a credit card, the amount will be refunded to the account from which the payment was made. For security reasons, we are not authorised to refund a different account.