We do not currently offer a pre-order service. However, please do contact your local Client Relations Centre, who will be able to advise you on other suitable products or any other support you may need.

The Promocodes of the Montblanc e-boutique give you access to exclusive offers. To receive Promocodes, subscribe to our Newsletter.

To take advantage of a promotion, enter the code in the appropriate field at checkout and click ""Apply"". Only one Promocode can be used for each order.

If the code doesn't work please double check the dates of the promotion and which creations and categories it can be applied to from the newsletter.

Until an order is concluded, items added to your Shopping Bag remain available on the website and can therefore be purchased by other customers. If this should happen before you complete your order, you will receive a notification that the items are no longer available.

Internet Explorer 8 or later:

- click on Tools and select Internet Options

- click Delete

- select Cookies and click Delete

Mozilla Firefox 10 or later:                                             

- select History and click Clear Recent History   

- select the Everything option in the Time Range to Clear window

- select Cookies and Cache in Details and click Clear Now    

Google Chrome:

- select More tools and click Clear browsing data

- select Cookies and other site and plugin data and Cached images and files

- select the Beginning of Time option to delete all content and click Clear browsing data

Safari 3 or later:

- select Safari and choose Preferences

- select Safety and click Show Cookies

- click Clear all and OK

- click Finish

iPhone / iPad:

- enter the Settings menu and select Safari

- touch Clear browsing data and cookies.

To make purchases on the Montblanc e-boutique you do not need to register; however, we suggest you create an account to access exclusive areas and services dedicated to our customers.

Item search

To easily browse our catalogue, select a category from the navigation menu or browse our selections on the homepage. To find something more specific, use our filters or the website search option.

Product information

On each creation page, you will find all available sizes and colours, a description and the composition of the item. Click on the creation image to zoom in and see all of the details.

How to order

From the item page, select the desired colour and size of the creation

Add the creation to your Shopping Bag

Once you have finished shopping, click the ""Proceed to Checkout"" button in your Shopping Bag

Enter your email and your shipping address

Select a shipping and a payment method

Check that the information you entered is correct and click ""Purchase Now"".

In some countries, if you are paying with a credit card, before completing your purchase you may be asked for a secondary authentication in order for your payment to be authorised. In this case, you will need to insert a one-time password, an SMS code, or another authentication method, in accordance with the established procedures of the credit card provider.

You will receive a confirmation email shortly after with the details of your order. From this moment on, our warehouse will take care of everything and as soon as the order ships, we will notify you with another confirmation email.

Of course! You can navigate the mobile-optimised version of our website.

If you do not wish to receive our Newsletter anymore, you can unsubscribe at any moment by clicking on the Unsubscribe link at the bottom of every Newsletter. This will open a webpage where you can confirm that you want to unsubscribe. We ask you to consider that you may still receive several more communications before your request is fulfilled; we apologise for the inconvenience.

If you forgot your password, click the ""Forgot your password?"" link on the Login page and follow the procedure to change it.

For further assistance, contact us and we will be happy to assist you.

If you want to cancel your MyMontblanc Account, please contact us.

Subscribe to our Newsletter and you can:

be among the first to discover the latest news from the Montblanc e-boutique

access promotions reserved exclusively for our customers

receive our style tips

…and much more!

You can subscribe from the Home Page, by entering your email address. 

In your Wish List, you can save items of interest in order to find them again easily, check if there is limited availability and proceed directly to purchase with a simple click. Thanks to the notification feature, you will receive an update via email if an item becomes the Last One Available.

You can enable and disable notifications for individual items directly from your Wish List.

Create an account for access to exclusive areas and services dedicated to our customers:

My Wish List - My Favourites 

My Orders

Address Book.

When you register, the Montblanc e-boutique recognises the country/region in which you are located and automatically associates it to your account. Opening an account by registering your billing and delivery addresses will make it easier for you to place your next orders, as all your data will be pre-registered.

You will be able to view your purchase history and consult list of your favorite items.

You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow your Order page. 

You can also check the status of your order directly on the tracking page of your courier company. We use different couriers depending on the best service in your area. Please enter the tracking number you received with the shipping confirmation email to see the progress of your delivery.

If you are a registered user, you can find all information related to the order in your My Account page.

Don't have an account yet? Register now to enjoy exclusive services.

We are sorry, but once an order has been confirmed, it is processed automatically and cannot be cancelled. The package can be returned as indicated in our Return Policy.

In the My Orders section, you can find an archive of the orders made from that account. By clicking on the Order Number, you will be able to see the details of the purchase and the delivery status. From here, you can also access all of the details related to any eventual returns.

If you are not able to retrieve your order details, please contact your local Client Relations Centre using our 'Contact Us' page.

Order being prepared:

The order has been confirmed and we have already sent a confirmation email with the Order Number.

Order has shipped:

As soon as the order is shipped from our warehouse, we will send you a confirmation email with the Tracking Number to track the delivery.

It is possible to check the order status at any time by entering the Order Number in the Follow your Order page. Registered users can also find all information related to their orders in the My Account area.

Check your spam folder and make sure that noreply@orders.montblanc.com is in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications.

If this doesn't work please contact us as there may be errors with the email address you registered with.

On the Montblanc e-boutique, every purchase is made with maximum security thanks to the use of Trustwave and Geotrust-certified secure servers and the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the ""https"" URL prefix and the lock symbol that appears in the browser's address bar.

To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order. For some countries, as an additional safety measure, you may be asked by your credit card provider to authorise payment by entering a one-time password, an SMS code, or another authentication method.

Our Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.

Purchasing on the Montblanc e-boutique is reserved for end consumers. Our prices include VAT.

For each order, the Montblanc e-boutique issues an invoice; the document will be sent as an attachment in the Shipping Confirmation email. 

Please note: once the order has been confirmed, there is no way to modify the details you have entered and it is not possible to issue a new invoice.

Please check that you have correctly entered the data for your selected method of payment. If you are paying with a credit card and the problem persists, we suggest contacting your Credit Card Issuer.

Need further assistance? Contact us and we will be happy to help you.

The Montblanc e-boutique guarantees that your credit card will be charged only once for the amount of an order. It is possible that the amount may be shown twice on your statement: the first entry corresponds to the payment authorisation request that is made when you place the order; the second confirms the actual charge.

The amount paid is lower when, at the moment the order is dispatched, one or more of the articles is not available; the charged amount will correspond exclusively to the value of the articles that were effectively shipped.

No, it will only contain the ordered goods and warranty documents. Your invoice was included as a PDF in your Shipping Confirmation email.

We ship all orders from our European Distribution Centre.

At this time we are unable to ship orders to General Delivery, P.O. Boxes, military addresses and Poste Restante.

Orders made to any of these addresses will be cancelled. The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically cancelled. Please select the correct country site for your order from the link in the corner of every page.