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Shipping Times and Costs

Delivery may be complimentary depending on active promotions – more information available within the product page.

Import duties and local taxes are added at checkout. You will have no extra costs at delivery.

For Taiwan only: Starting from 1 July 2022, for all orders you are required to register with Taiwan Customs Authorities. To prevent any unnecessary delays with your order, please ensure you register your local mobile phone number in the E-Commerce Customs Clearance Platform, or by using the EZWAY app (available on Android and iOS). Visit the official Customs Administration website for more information.

DHL is our courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from our Italian warehouse, approx. 2-3 business days from order date. 
All orders are processed automatically and we are unable to expedite or delay shipping times.

Can I choose a delivery date or time?

Unfortunately, it is not possible to choose a specific date and time.
You can try to contact the courier directly to organise a possible delivery date.

Where is my order?

You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow your Order page. If you are a registered user, you can find all information related to the order in your My Account page.

Don't have an account yet? Register now to enjoy exclusive services.

Where do you ship my order from?

We ship all orders from our warehouse in Bologna (Italy).

What should I do if my order hasn't been delivered yet?

If your order has not been delivered within the estimated period, we suggest that you:

  • Check the order status: in the My Orders section for registered users; or by entering the Order Number from the confirmation email in the Follow your Order page
  • Check that the address indicated for the delivery is correct. 
  • In the case of a missed delivery please contact the courier.

For further assistance, contact us, we will be happy to assist you.

Shipping Restrictions

At this time we are unable to ship orders to General Delivery, P.O. Boxes and Poste Restante
Orders made to any of these addresses will be cancelled. 

The delivery address of your order must match the country/region site in which you place your order. Orders made from a different country/region site than the delivery address will be automatically cancelled. Please select the correct country/region site for your order from the link in the corner of every page.

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