Montblanc pieces are handmade and require high quality craftsmanship, not only to manufacture, but also to repair. Our handmade craftsmanship requires that we have the each part of the piece so it may be made to fit and move together. Only with the entire piece in our workshop may we create a perfect part match.
If you need to have your product repaired, several options are available for your convenience:
You can bring your item to any of our boutiques for repair and servicing. Please use our Store Locator↗ tool to find your nearest location.
If there is not a boutique close to you, we recommend that you send your product to one of our Service centers. Please note that repair drop-off will not be accepted:
Our Service Center in the United States:
Service Center
PO Box 955004
Fort Worth
Texas 76155
Note: the PO Box is for USPS shipment only. Should you wish to use a different carrier please contact us at tel. (800) 995-4810.
Our Service Center in Canada:
Service Center
4610 Eastgate Parkway, Unit 1
Mississauga, ON L4W3W6
905-602-8532
Montblanc writing instruments are under a 24 month warranty from date of purchase or receipt as a gift, against manufacturer's defects.
Manufacturer's defects do not include lost parts, damage resulting from everyday use, or if the product has been dropped or banged against a hard surface.
Once we receive your package a Certified Service Technician will examine your piece. Should any charges be incurred, an estimate letter will be sent for your approval prior to any work being completed. Once you receive your estimate letter you may call our Concierge to provide payment over the phone. Once we receive your approval, the turnaround time is approximately 2-3 weeks.
Please note that any parts that are replaced will become the property of Montblanc and will not be returned.
Once we receive your package, the turnaround time is approximately 4-6 weeks. Should any changes be incurred, an estimate letter will be sent for your approval before any work is done.
Should you have any further questions, please feel free to e-mail or call our Concierge at 1-800-995-4810 Monday to Friday from 9:00 am to 8:00 pm (EST) and a Montblanc Ambassador will be happy to assist you.