Product Care

Writing Instrument (null)

Your writing instrument is crafted from materials of very high quality. For some editions, natural substances such as precious stones (e.g. diamonds, sapphires or rubies), natural stones (e.g. jade, turquoise or jasper) or natural materials (e.g. mother-of-pearl, wood or mammoth ivory) have been used, giving each piece a special character and necessitating particular caution during use. To guard against damage or breakage, it is advisable to handle the creation with care. Please protect it from moisture, heat, sunlight, shock and impact to ensure continued enjoyment for many years to come. If any ink should come into contact with a wooden or stone surface, please clean it immediately with a damp, lint-free cloth to prevent possible natural reactions with the material. Always use a lint-free, damp cloth and avoid harmful substances and all contact with corrosive or solvent containing cleaning agents and chemicals. Depending on material, please use a suitable cleaning cloth. We strongly recommend that the cap is not attached to the rear end of the cone as this may damage your writing instrument. The design of some editions does not allow attaching the cap at all.

We recommend keeping your Montblanc writing instrument in a Montblanc pouch for protection. Storing your writing instrument in a pen pouch will help protect it from dirt, scratches and wear. Please store your writing instrument at room temperature and normal atmospheric humidity. When not using your Montblanc writing instrument for an extended period of time, it is advisable to remove all ink from the fountain pen and clean it with water with no additives.

To maintain the best condition of your fountain pen, Montblanc recommends cleaning the writing instrument once every three months. This is especially important if the ink has dried out, if the ink flow has become irregular, or if you want to use a different colour ink.

For more information on your Montblanc creation, warranty and care recommendations, please view or download a pdf copy of our Service Guide.

The Ballpoint pen uses ink paste and one can use a certain amount of pressure while writing. Therefore ballpoint pens are perfect for filling forms with multiple pages and for writers who write a lot. Our ballpoint pens have a twist mechanism (except the Montblanc Heritage Egyptomania and Baby Ballpoint pens), which protrudes and retracts the refill.

The Rollerball uses liquid ink, similar to fountain pen ink. The majority of our Rollerballs have a cap, which you need to take off before writing. Closing the cap ensures that the ink does not dry up. There are only a few which do not have a cap, e.g. the Rollerball Capless which uses the special "capless refill".

Fineliner uses liquid ink, similar to fountain pen ink and have a felt tip.

Most Montblanc fountain pen models have a piston filling system which means that they can be filled from an ink bottle. This refers to the majority of larger writing instruments like Le Grand or Meisterstück 149, our Special Edition and Limited Edition writing instruments.The Meisterstück Classique and the Starwalker fountain pens can be used with ink cartridges or filled from an ink bottle by using the included ink converter. The fountain pen of the Muses collection can only be used with catridges. Montblanc fountain pens should be used exclusively with original Montblanc fountain pen ink or Montblanc ink cartridges. Montblanc ink has been perfectly designed to match the features of our fountain pens. Any malfunction or damage caused by the use of components other that those recommended by Montblanc are not covered by our warranty. If you need more advice on whether you could use your writing instrument with ink or ink cartridges, do not hesitate to contact us. (LINK: https://www.montblanc.com/customer-service/contact-us )

Mechanical pencils are used with lead refills of different sizes depending on the model and are available in Meisterstück Classique size (0.7mm 0.5mm lead) and Writers Editions.

We invite you to use our “Refill finder” (LINK: https://www.montblanc.com/categories/refills/refill-finder) to learn what refill you can use with your writing instrument. You can also find suitable refills when you scroll down the page of your writing instrument. If you are not sure what refills suits your writing instrument, do not hesitate to contact our Client Relations Centre Team.

You can find writing lengths in A4 pages for our refills below. Kindly keep in mind that writing lengths of our refills vary depending on your handwriting. Ballpoint pens: refill size F: 150-250 A4 pages refill size M: 150-200 A4 pages refill size B: 80-150 A4 pages Rollerballs refill size F: 30-60 A4 pages refill size M: 20-60 A4 pages Fineliners: 10-25 A4 pages Fountain pen with piston mechanism: 7-10 A4 pages Meisterstück Fountain pen with a convertor: 10-13 A4 pages Ink cartridges: 8-10 A4 pages

You can find thickness of our refills below. Ballpoint pen: Refill size F: 0,8 mm Refill size M: 1 mm Refill size B: 1,4 mm Rollerball: Refill size F: 0,5 mm Refill size M: 0,6-0,7 mm Refill size B: 1 mm Fineliner: Refill size EF (Artfineliner): 0,55 mm Refill size M: 0,8 mm Refill size B: 1 mm

Some of Montblanc refills and inks are document-proof which means that their colour does not change even after a long period of time. The ink used in these refills and inks is a high quality iso-certified (14145-2) permanent ink that is resistant against bleaching, water and light. If you use permanent ink, depending on the paper, it may take a little longer until the writing is dried completely. We recommend to clean the fountain pen more frequently (every 2 to 3 weeks). Ideally, the fountain pen should be used several times a week and rinsed after use. If this time is significantly exceeded, it may be that pigments have permanently settled in the feeder and can no longer be removed by normal rinsing. In that case, a thorough inspection of the fountain pen at the Service Centre would be necessary. The permanent inks and refills are: Permanent Black ink, Permanent Blue ink as well as ballpoint pen refills in Mystery Black, Royal Blue, Modena Red and Irish Green.

The nib is the heart of every Montblanc fountain pen. It is the nib that gives handwriting its style and unmistakable character. How a writer holds his pen is as individual as his personality. Choosing the right nib to match your personal writing style will allow you to write effortlessly. To offer the perfect nib for each individual handwriting style, Montblanc offers an exclusive selection of eight different nib widths. EF (Extra Fine) , F (Fine) , M (Medium) The basic feature is the round tip which is suitable for almost all writing styles, even with high hand rotation, for fountain pen beginners and left-handers. B (Broad), BB (Double Broad) The basic feature is the straight tip which is suitable for writers with little hand rotation. These nib widths create a particular impressive writing with a variating width of the line. The straight nibs have to be put on the paper in a straight position in accordance with the shape of the tip. OM (Oblique Medium), OB (Oblique Broad) , OBB (Oblique Double Broad), (with 149 only: OBBB , Oblique Triple Broad). The basic feature is the straight oblique (=slanted) tip which is suitable for people who write with a slanted angle. The oblique nibs have to be put on the paper in a slanted position in accordance with the shape of the tip.

For even more possibilities of expressing your personal style Montblanc offers Bespoke Nib Service as well as writing instruments with calligraphy nibs, flexible and curved nibs. The main and visible difference between the Curved nib and the Flexible nib is the way the tip is designed. The curved nib tip is ground at a 45° angle and is therefore particularly suited for intricate Chinese, Japanese and Korean calligraphy as well as for sketching and drawing designs. Depending on the angle of the curved nib on the paper, the calligrapher can achieve wide horizontal lines and thin vertical lined while also turning the nib upside down for a very fine line suited for detailed drawing. The Flexible nib is as the name indicates, made of a more flexible gold material. The variations in the line width and hues of colour are achieved by exerting more or less pressure while writing. This development is based on the very successful Montblanc Meisterstück fountain pens of the 1950s.

The Montblanc bespoke nib is a personalized nib that underlines the uniqueness of your individual handwriting. It is exclusively crafted from solid gold by the highly skilled artisans of the Montblanc nib manufacture in Hamburg, who grind it by hand so that it reflects the individual characteristics of a person’s handwriting To experience this exclusive service, you could have the key characteristics of your handwriting analyzed at the Montblanc Haus in Hamburg, as well as in dedicated Montblanc boutiques worldwide, e.g. Hamburg, New York, Dubai, London and Tokyo. If you are interested to learn more about this service or book an appointment for this service, contact our Customer Service team. (LINK: https://www.montblanc.com/customer-service/contact-us )

To choose your perfect nib, we invite you to take a special writing test at a Montblanc boutique or authorized retailer. During this test, our experienced sales associates will help you to define your purposes and analyse your handwriting regarding several aspects which influence the correct usage of a nib e.g. kind of paper, pressure used, writing style and direction (inward/ outward) and the size of the letters. Thus, we will offer you a perfectly crafted nib that suits your handwriting and purposes. If the nib is not a perfect match for you, Montblanc Customer Service offers a free nib exchange for up to six weeks after purchase. For limited editions, the nib exchange is free of charge for up to one year after purchase. Please note that this free service only applies if the nib is still in mint condition and does not apply to calligraphy nibs.

To bestow your writing instrument with a very special and personal note, Montblanc offers engraving of names or initials with up to 13 different font styles to choose from. Moreover, Montblanc also offers engraving of your own personal signature which is the ultimate expression of your individuality. Engraving is generally possible on the cap or on the clip of your writing instrument, depending on the model of writing instrument. Engravings on the body are only possible for most Starwalker and Bohème ballpoint pens. The engraving colour will match the trim of your writing instrument, i.e. silver, pearl white, gun metal, rose gold, yellow gold or platinum. You can explore engraving options for your creation during purchase process on the website and select the typography online with the help of the virtual mock-up of your creation. If the engraving options offered on the website are not sufficient for you (for instance, if you wish a multi-line engraving or a left-handed engraving), we invite you to contact our Montblanc ambassadors directly (LINK: https://www.montblanc.com/customer-service/contact-us ) to explore more personalization options for your creation. Please note that some creations can not be personalized. To learn if your creation can be personalized, contact us online or visit a Montblanc boutique or authorized retailer of your choice. Please note that personalised creations cannot be returned for exchange or refund.

If you wish to evaluate your creation of originality, bring it to one of our boutiques or authorized retailers to have it sent to Montblanc Headquarters. Your piece will be carefully inspected by our specialists. In case your product is a genuine Montblanc product, we will issue the ” Certificate of Authenticity” as proof of authenticity. The Authenticity evaluation is a chargeable service. The dealer or Boutique will be able to inform you about the cost of the authentication service and the further process.

Send your Montblanc writing instrument or watch to your local Montblanc service center for service.

Here is the list of Montlanc boutiques and authorized retailers where you can submit your creation for service.

We are pleased to assist you in case your Montblanc writing instrument should be in need of service. To submit your service request, please bring your writing instrument to a Montblanc boutique or authorized retailer near you. Your writing instrument will then be sent to our service center.

Montblanc offers a variety of repairs and services. If your Montblanc creation is in need of service, we are pleased to assist you. You may take it to a boutique or an authorised retailer who will in general be able to provide a rough estimation of the cost incurred.

To learn about the status of your service order, please contact the boutique or authorized retailer where you handed in your Montblanc. If you sent your repair directly to our Service Center, please contact our Customer Service team (LINK: https://www.montblanc.com/customer-service/contact-us ) for status updates. Please make sure to mention the service repair number.

Montblanc offers an international guarantee for a period of two years from the date of purchase which covers defects in manufacturing and materials. If the product is returned during the Guarantee period, Montblanc will repair or replace any defective Montblanc Product or part free of charge within a reasonable time after the product is returned, subject to the right to charge for shipping. Upon expiration of the Guarantee period, any repairs will be subject to a service charge. You may obtain service by bringing or sending the Montblanc Product to your authorised Montblanc boutique, Montblanc dealer or to any Montblanc service centre as further indicated in this service guide. You are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipments to us include certified delivery and insurance. In order to obtain service through this Montblanc International Guarantee, the returned Montblanc Product must be accompanied by the original Guarantee Certificate that was included with the Montblanc Product at the time of purchase, duly completed, dated, stamped and signed by an authorised Montblanc boutique or Montblanc dealer. The Montblanc International Guarantee does not cover: (a) defects and damages due to loss, theft, fire or other causes beyond our control. (b) defects and damages resulting from misuse, negligence or accident. (c) defects and damages caused by improper use (knocks, dents, crushing, etc.), alterations, tampering, dismantling or services and repairs completed by anyone other than an authorised Montblanc boutique, Montblanc dealer or Montblanc service centre, or by the use of components or accessories (such as bottled ink or cartridges) other than those produced or recommended by Montblanc. (d) defects and damages due to normal wear and tear. (e) Montblanc Products where the serial number has been removed or is not clearly legible, or where any part of the original Montblanc Product has been removed, changed, altered, replaced, erased or defaced. (f) routine maintenance and cleaning. (g) battery cells, leather straps, rubber and metal bracelets. The Montblanc International guarantee also excludes writing instruments from which the Limited Edition number has been removed.

Our service warranty is valid for one year from the date the service was completed. This service is a warranty only on the replaced parts and/or service carried out. It does not include malfunction due to improper use or any new damages which may occur in the future.

Send your Montblanc writing instrument or watch to your local Montblanc service center for service.

Here is the list of Montlanc boutiques and authorized retailers where you can submit your creation for service.