RETURN & REFUND

You can return any item purchased on the Montblanc e-boutique within 20 days of the delivery date. Purchases made on Montblanc.com cannot be returned to store locations at this moment. You can start the return process by following the below instructions: 

1. Fill out the Return Form in order to initiate your return  
2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund. 
3. Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from. 

Special Message: If you wish to return an item ordered from the Montblanc.com website and you ordered before August 3rd, 2025 you will not be able to generate a return number using this webform. Instead, simply return your item using the pre-paid shipping label included in your original parcel. Please complete the returns invoice, entering your original order number included in your order confirmation in place of your return number. 

If you need any support, please do not hesitate in contacting our Client Relations Center .

Personalized Montblanc products and all fragrances cannot be returned for exchange or refund. 

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email. 

For further information on the conditions for exercising your right to return, please see the Legal Area. 

Currently, the only way to exchange a product is to return it and make a new order.

We are glad you have decided to keep your purchase. Don't worry, you don't have to do anything and there is no need to contact us.

You can certainly use a different courier than the one that delivered the package. Please send the return to the following address: 

YOOX NET-A-PORTER GROUP

125 Delawanna Avenue

Clifton, NJ 07014

New Jersey

If you have lost the pre-paid return label, please call us for assistance.

Alternatively, you can contact UPS (www.ups.com) and request that they bring a blank standard waybill when they collect your return. You should fill it out as follows:

Select "Standard" Service and "Receiver" under payment terms

Indicate 71A85F as the Receiver's account number

Send the return to this address:

YOOX NET-A-PORTER GROUP

C/O Geodis Logistics

Interporto Blocco 15.2.2

40010 Bentivoglio (BO)

Italy

Personalized Montblanc products cannot be returned for exchange or refund 

We are very sorry to hear about the loss of one of your Montblanc earrings or cufflinks. We do not replace single earrings or cufflinks as they are only sold in pairs.

You can check the status of your return at any time on the Follow your Return page by entering the return number from your return label. Please make sure to write down this number or take a picture of the return label before sending the creation back.

We recommend to use the respective pre-paid labels to return the creations of each order separately so that the return process is as smooth and quick as possible. You can find more information about our return procedures on the Return Policy page.

For security reasons, we cannot refund a credit card that is different from the one used for the purchase.

You can check the status on the Follow your Return page.

If the order was paid with PayPal or a credit card, the amount will be refunded to the account from which the payment was made. For security reasons, we are not authorised to refund a different account.