RETURNS & REFUNDS
RETURN POLICY
You can return any item purchased on the Montblanc e-boutique within 30 days of the delivery date. You can start the return process by following the below instructions:
- Fill out the Return Form in order to initiate your return
- Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
- Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Personalised Montblanc items and Fragrances cannot be returned for exchange or refund.
Special Message: If you wish to return an item ordered from the Montblanc.com website and you ordered before September 15th, 2025 you will not be able to generate a return number using this webform. Instead, simply return your item using the pre-paid shipping label included in your original parcel. Please complete the returns invoice, entering your original order number included in your order confirmation in place of your return number.
If you need any support, please do not hesitate in contacting our Client Relations Center.
WHERE IS MY RETURN?
You can check the status of your return at any time on the Follow your Return page.
MAY I RETURN AN ENGRAVED OR EMBOSSED PRODUCT?
Personalised Montblanc products cannot be returned for exchange or refund.
CAN I USE MY OWN RETURN SERVICE?
In order to return a Montblanc product purchased in our online boutique, simply use our returns area online and enter your order number to generate your return shipping label. Please do not return any Montblanc product using your own courier service as they may not have the necessary shipping and customs information, which may cause delays or seizure. Should you need further support, please contact your local Client Relations Centre using the 'Contact Us' page at montblanc.com.
CAN I MAKE AN EXCHANGE?
Currently, the only way to exchange a product is to return it and make a new order.
REFUNDS
We aim to accept returns within 48 hours of their receipt into our warehouse, but this maybe take longer during peak times. The time needed to process your refund may vary based on the payment method used. We would advise that your refund may take up to 7 business days to process.
