FAQs
Let’s Write contest
For this competition, we are gathering compelling handwritten stories about the Power of Writing. These stories will have to fit a double-sided page and will be read by our jury members to choose one winner per language (DE-FR-IT-ES-PT). A special prize awaits the winners and all the stories will be immortalized in a stunning book.
Click on the link to discover more on our Terms & Conditions and the participating boutiques, to get your writing set.
And now…let’s write!
Click here to read the instructions
What do I do if my Montblanc piece is in need of service/repair?
We are pleased to assist you in case your Montblanc creation should be in need of service. To submit your repair request, please bring your creation to a Montblanc boutique or authorized retailer near you. Your creation will then be sent to our service center.
To learn more about repairs (service prices, repairs under warranty, status update on repairs), you can visit the "Product Advice & Repairs" section of our FAQ.
What is the status of my order?
You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow your Order page.
You can also check the status of your order directly on the tracking page of your courier company. We use different couriers depending on the best service in your area. Please enter the tracking number you received with the shipping confirmation email to see the progress of your delivery.
If you are a registered user, you can find all information related to the order in your My Account page.
Don't have an account yet? Register now to enjoy exclusive services.
Can I return a creation that I purchased at Montblanc e-boutique to a Montblanc boutique?
You can return items purchased at Montblanc e-boutique to a boutique within 14 days, just follow the steps listed below:
Create your return by logging in your Montblanc account.
Make sure the items are in the original condition, all tags and packaging included
Put the items into the original box (or another sturdy box) and bring them to one of our boutiques, along with the delivery note and the return label, both included in the original package.
The courier will collect your package from the boutique within one working day. We normally process returns within 3 business days of their arrival at our warehouse. Should your return comply with our Return Policy, you will receive a confirmation email as soon as the refund for your return has been issued.
You can only return items within the same country the parcel was delivered. Stores in different countries will not be able to accept your returns.
At the moment the service is available in the following boutiques:
London
Montblanc Boutique London - Royal Exchange
10/11 Royal Exchange EC3V 3LL London GB
Tel: 0044 20 7929 4200
London
Montblanc Boutique London - Canary Wharf
Canary Wharf, Mall level -1, 15 Cabot Place E14 4QS London GB
Tel: +44 20 7719 1919
London
Montblanc Boutique London - New Bond Street
119 New Bond St, Mayfair W1S 1EP London GB
Tel: +44 20 7629 5883
Birmingham
Montblanc Boutique Birmingham - Selfridges
27, Bullring Shopping Centre Bullring B5 4BP Birmingham GB
Tel: +44 121 600 6835
London
Montblanc Boutique London - Harrods
Lower Ground Floor 87-135 Brompton Road SW1X 7XL London GB
Tel: +44 20 78938196
harrods.boutiquemb@montblanc.co.uk
London
Montblanc Boutique London - White City
Unit 1043 - 1044, The Village, Westfield Shopping Centre W12 7GB London GB
Tel: +44 20 8743 1807
London
Montblanc Boutique London Selfridges
Lower Grand Floor, 400 Oxford Street W1A 1AB London GB
Tel: +44 20 7788 6257
LGSelfridgesLondon@montblanc.co.uk
How do I know what refills to use in my writing instrument?
You can also find suitable refills when you scroll down the page of your writing instrument. If you are not sure what refills suits your writing instrument, do not hesitate to contact our Customer Service Team.
What are the delivery times for my online order?
Please refer to the section “Shipping and Delivery".
