MOST POPULAR QUESTIONS

Eligibility: This Gift with Purchase promotion is valid exclusively on the Montblanc online shop (www.montblanc.com) and for orders placed via telephone with our Customer Service Team from December 3rd, 2025, to December 22nd, 2025, at 12 AM CET.

Minimum Purchase: A minimum purchase of 350 GBP or more, shipping excluded, is required to qualify for the complimentary gift.

Redemption: To redeem the offer, enter code MONTBLANCGIFT25 at checkout.

Exclusions: Not applicable for previously placed orders. Exclusions may apply.

Cash Value: This promotion has no cash value and may not be redeemed for cash.

Combination with Other Offers: This promotion may not be combined with any other promotion or voucher.

Returns: If all products in an order are returned, the complimentary gift must also be returned to Montblanc along with the products.

Offer Validity: This offer is valid from December 3rd, 2025, to December 22nd, 2025, at 12 AM CET, or while stocks last. Montblanc reserves the right to modify or terminate this promotion at any time without notice.

One Use Per Order: Only one promotional code can be used per order.

Stock Availability: This offer is valid while stocks last.

We are pleased to assist you in case your Montblanc creation should be in need of service. To submit your repair request, please bring your creation to a Montblanc boutique or authorized retailer near you. Your creation will then be sent to our service center.

To learn more about repairs (service prices, repairs under warranty, status update on repairs), you can visit the "Product Advice & Repairs" section of our FAQ.

You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow your Order page. 

You can also check the status of your order directly on the tracking page of your courier company. We use different couriers depending on the best service in your area. Please enter the tracking number you received with the shipping confirmation email to see the progress of your delivery.

If you are a registered user, you can find all information related to the order in your My Account page.

Don't have an account yet? Register now to enjoy exclusive services.

You can return items purchased at Montblanc e-boutique to a boutique within 14 days, just follow the steps listed below:

Create your return by logging in your Montblanc account.

Make sure the items are in the original condition, all tags and packaging included 

Put the items into the original box (or another sturdy box) and bring them to one of our boutiques, along with the delivery note and the return label, both included in the original package.

The courier will collect your package from the boutique within one working day. We normally process returns within 3 business days of their arrival at our warehouse. Should your return comply with our Return Policy, you will receive a confirmation email as soon as the refund for your return has been issued.

You can only return items within the same country the parcel was delivered. Stores in different countries will not be able to accept your returns.

At the moment the service is available in the following boutiques:

London

Montblanc Boutique London - Royal Exchange

10/11 Royal Exchange EC3V 3LL London  GB

Tel: 0044 20 7929 4200

City@montblanc.co.uk

London

Montblanc Boutique London - Canary Wharf

Canary Wharf, Mall level -1, 15 Cabot Place E14 4QS London  GB

Tel: +44 20 7719 1919

Canary@Montblanc.co.uk

London

Montblanc Boutique London - New Bond Street

119 New Bond St, Mayfair W1S 1EP London  GB

Tel: +44 20 7629 5883

BondStreet@montblanc.co.uk

Birmingham

Montblanc Boutique Birmingham - Selfridges

27, Bullring Shopping Centre Bullring B5 4BP Birmingham GB

Tel: +44 121 600 6835

selfridgesbh@montblanc.co.uk

London

Montblanc Boutique London - Harrods

Lower Ground Floor 87-135 Brompton Road SW1X 7XL London  GB

Tel: +44 20 78938196

harrods.boutiquemb@montblanc.co.uk

London

Montblanc Boutique London - White City

Unit 1043 - 1044, The Village, Westfield Shopping Centre W12 7GB London  GB

Tel: +44 20 8743 1807

whitecity@montblanc.co.uk

London

Montblanc Boutique London Selfridges

Lower Grand Floor, 400 Oxford Street W1A 1AB London  GB

Tel: +44 20 7788 6257

LGSelfridgesLondon@montblanc.co.uk

You can also find suitable refills when you scroll down the page of your writing instrument. If you are not sure what refills suits your writing instrument, do not hesitate to contact our Customer Service Team.

Please refer to the section “Shipping and Delivery".