GENERAL INFORMATION

Please send us some clear pictures of your creation taken from different angles to our Customer Service team. Please include any additional information you may have, such as serial number, invoice, ident number that may be useful to identify your piece.

Please send some clear pictures of your creation taken from different angles to our Customer Service team. Please include any additional information you may have, such as serial number, ident number, name of the creation and description. We will do our best to provide you with all of the information at our disposal.

You may find the opening times for our boutiques or authorised retailers on the Store Locator page. Alternatively, you can also use the google map location tool that will help you find the nearest boutique along with the hours of operation.

You can book an appointment at a Montblanc boutique to discover our collection and receive assistance from our dedicated staff.

Book an appointment, choosing the boutique and entering your information. You will be contacted by our staff to choose the time and date of your appointment.

The service is complimentary and is already available in some selected boutiques.

We offer personalisation services for many writing instruments, leather creations as well as for our in-ear headphones. For online purchases, we offer free personalization that can be customized and added directly during purchase process on our website. If you buy a creation at a Montblanc boutique and would like to personalise your creation at the moment of purchase, the personalization also will be done free of charge.

For writing instruments we generally offer 13 characters for cap engraving and 3 characters for clip engraving. You can explore engraving options for your creation during purchase process on the website and select the typography online with the help of the virtual mock-up of your creation. If the engraving options offered on the website are not sufficient for you (for instance, if you wish a multi-line engraving or a left-handed engraving), we invite you to contact our Montblanc ambassadors directly to explore more personalization options for your creation.

Please note that some creations can not be personalized. To learn if your creation can be personalized, contact us online or visit a Montblanc boutique or authorized retailer of your choice.

Please note that personalised creations cannot be returned for exchange or refund.

No, gift vouchers cannot be purchased at Montblanc e-boutique. However, we do offer gift vouchers in our boutiques. Find a boutique near you.

We offer various options in our personalisation service. In general, the engraving or embossing will be done in the colour that matches the fittings. You may also opt for "blind" engraving or embossing which means without colour. To learn more about Personalisation options for your writing instrument or leather creation, please visit your nearest boutique or contact us. 

Items purchased on Montblanc e-boutique come in the characteristic Montblanc packaging, or in other special packaging. Should you wish, you can select the corresponding option for gift wrapping when you place your order. The only exceptions are for calendars and ink refills.

You can also add a card with a message for each item in your order (except refills). 

Kindly note that if you have forgotten to add gift wrapping at the time of ordering, it will not be possible to add it to your order later.

Yes, we offer personalization services in most of our boutiques or through our service center. Please note, that this service will be charged. 

Please note that some creations cannot be personalized. To learn if your creation can be personalized, contact us or visit a Montblanc boutique or authorized dealer of your choice.

It is possible that some items in the collection are not available online, but can be purchased from our network of boutiques and authorised retailers, or by phone. Contact us and we will be happy to assist you.