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RETURNS & REFUNDS

RETURN POLICY

You can return any item purchased on the Montblanc e-boutique within 20 days of the delivery date. Purchases made on Montblanc.com cannot be returned to store locations at this moment. You can start the return process by following the below instructions:

  1. Fill out the Return Form in order to get a Return Number. 
  2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
  3. Use the pre-paid UPS Return Label included in your order and leave the package at a UPS drop-off location. 
  4. Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Personalized Montblanc products cannot be returned for exchange or refund.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

We would like to inform you that fragrances are non-refundable.

For further information on the conditions for exercising your right to return, please see the Legal Area.

WHERE IS MY RETURN?

You can check the status of your return at any time on the Follow your Return page.

MAY I RETURN AN ENGRAVED OR EMBOSSED PRODUCT?

Personalised Montblanc products cannot be returned for exchange or refund

CAN I MAKE AN EXCHANGE?

Currently, the only way to exchange a product is to return it and make a new order.

REFUNDS

We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.

The time needed to process your refund may vary based on the payment method used:

Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.

Klarna: refunds are processed by Klarna within 5 to 14 business days upon acceptance of the returned goods at our warehouse. For more information visit Klarna.com.

Apple Pay: Refunds will be made within 7 business days from the Return Acceptance Confirmation email. The time it takes to see the amount on your account depends on the Credit Card Issuer.

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