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RETURNS & REFUNDS

RETURN POLICY 

You can return any item purchased on the Montblanc e-boutique within 20 days of the delivery date. Purchases made on Montblanc.com cannot be returned to store locations at this moment. You can start the return process by following the below instructions: 

  1. Fill out the Return Form in order to initiate your return  
  2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund. 
  3. Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from. 

Special Message: If you wish to return an item ordered from the Montblanc.com website and you ordered before August 3rd, 2025 you will not be able to generate a return number using this webform. Instead, simply return your item using the pre-paid shipping label included in your original parcel. Please complete the returns invoice, entering your original order number included in your order confirmation in place of your return number. 

If you need any support, please do not hesitate in contacting our Client Relations Center.  

Personalized Montblanc products and all fragrances cannot be returned for exchange or refund. 

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email. 

For further information on the conditions for exercising your right to return, please see the Legal Area.

WHERE IS MY RETURN?

You can check the status of your return at any time on the Follow your Return page.

MAY I RETURN AN ENGRAVED OR EMBOSSED PRODUCT?

Personalised Montblanc products cannot be returned for exchange or refund

CAN I MAKE AN EXCHANGE? 

Currently, the only way to exchange a product is to return it and make a new order. 

REFUNDS

We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email. 

The time needed to process your refund may vary based on the payment method used: 

Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer. 

PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email. 

Klarna: refunds are processed by Klarna within 5 to 14 business days upon acceptance of the returned goods at our warehouse. For more information visit Klarna.com. 

Apple Pay: Refunds will be made within 7 business days from the Return Acceptance Confirmation email. The time it takes to see the amount on your account depends on the Credit Card Issuer. 

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