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Shipping Times and Costs

Shipping

Shipping Shipping times Price
Express Shipping Delivery in 2 weeks
30,00
There may be local taxes and duties for your order depending on the destination country. If we are able to calculate these fees for you, they will be added to the total before you complete your order. For the countries where taxes and duties cannot be calculated, you will be required to pay them to the courier at delivery. Please contact your local customs office for more information.

Delivery may be complimentary depending on active promotions – more information available within the product page.

You may be required to pay additional import fees, taxes, brokerage fees, handling fees and/or other duties specific to the destination country in order to receive your order.

EMS is our courier for all shipments, except for Turkmenistan where we ship with DHL. You will receive an email containing your Tracking Number once your package has been shipped from our Italian warehouse.

All orders are processed automatically and we are unable to expedite or delay shipping times.

Can I choose a delivery date or time?

Unfortunately, it is not possible to choose a specific date and time.
You can try to contact the courier directly to organise a possible delivery date.

Where is my order?

You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow your Order page. If you are a registered user, you can find all information related to the order in your My Account page.

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Where do you ship my order from?

We ship all orders from our warehouse in Bologna (Italy).

What should I do if my order hasn't been delivered yet?

If your order has not been delivered within the estimated period, we suggest that you:

  • Check the order status: in the My Orders section for registered users; or by entering the Order Number from the confirmation email in the Follow your Order page
  • Check that the address indicated for the delivery is correct. 
  • In the case of a missed delivery please contact the courier.

For further assistance, contact us, we will be happy to assist you.

Shipping Restrictions

At this time we are unable to ship orders to General Delivery, P.O. Boxes, Poste Restante. Orders made to any of these addresses will be canceled.

The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically canceled. Please select the correct country site for your order from the link in the corner of every page.

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