Shipping Times and Costs
Delivery may be complimentary depending on active promotions – more information available within the product page.
You may be required to pay additional import fees, taxes, brokerage fees, handling fees and/or other duties specific to the destination country in order to receive your order.
EMS is our courier for all shipments, except for Turkmenistan where we ship with DHL. You will receive an email containing your Tracking Number once your package has been shipped from our Italian warehouse.
All orders are processed automatically and we are unable to expedite or delay shipping times.
You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow your Order page. If you are a registered user, you can find all information related to the order in your My Account page.
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If your order has not been delivered within the estimated period, we suggest that you:
- Check the order status: in the My Orders section for registered users; or by entering the Order Number from the confirmation email in the Follow your Order page
- Check that the address indicated for the delivery is correct.
- In the case of a missed delivery please contact the courier.
For further assistance, contact us, we will be happy to assist you.
At this time we are unable to ship orders to General Delivery, P.O. Boxes, Poste Restante. Orders made to any of these addresses will be canceled.
The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically canceled. Please select the correct country site for your order from the link in the corner of every page.