FAQs

We are pleased to assist you in case your Montblanc creation should be in need of service. To submit your repair request, please bring your creation to a Montblanc boutique or authorized retailer near you. Your creation will then be sent to our service center.

To learn more about repairs (service prices, repairs under warranty, status update on repairs), you can visit the "Product Advice & Repairs" section of our FAQ.

We offer personalization services for many writing instruments, leather creations and headphones. For online purchases, we offer free personalization that can be customized and added directly during the purchase process on our website. For purchases made at Montblanc boutiques, we also offer complimentary personalization at the time of purchase.

You can explore engraving options for your creation on the website and select the typography online with the help of the virtual mock-up of your creation.

Please note that some items cannot be personalized. To learn if your item can be personalized, contact us online or visit a Montblanc boutique or authorized retailer of your choice.

Please note that personalized creations cannot be returned for exchange or refund.

You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow your Order page. 

If you are a registered user, you can find all information related to the order in your My Account page.

Don't have an account yet? Register now to enjoy exclusive services.

We invite you to use our “Refill finder” to learn what refill you can use with your writing instrument. You can also find suitable refills when you scroll down the page of your writing instrument. If you are not sure what refills suits your writing instrument, do not hesitate to contact our Customer Service Team.

Please refer to the section "Shipping and Delivery".