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Holiday Orders

Montblanc e-boutique offers guaranteed delivery by December 24th for your gifts.

Choose your preferred delivery option:

  • STANDARD DELIVERY: Complete your order by December 16th at 10 am EST.
  • EXPRESS DELIVERY: Complete your order by December 21st at 2 pm EST.

If your order contains personalized items, please make sure to complete it one day before the above-mentioned dates to receive it by December 24th.

For your gifts, we have decided to extend our return period during the holiday season.

All orders placed and delivered between November 16th and December 17th can be returned until January 7th. Orders delivered after December 17th follow the regular return policy of 20 days.

Shopping

To make purchases on the Montblanc e-boutique you do not need to register; however, we suggest you create an account to access exclusive areas and services dedicated to our customers.

Item search

To easily browse our catalogue, select a category from the navigation menu or browse our selections on the homepage. To find something more specific, use our filters or the website search option.

Product information

On each product page, you will find all available sizes and colours, a description and the composition of the item. Click on the product image to zoom in and see all of the details.

How to order

  1. From the item page, select the desired color and size of the product 
  2. Add the product to your Shopping Bag
  3. Once you have finished shopping, click the "Proceed to Checkout" button in your Shopping Bag
  4. Enter your email and your shipping address
  5. Select a shipping and a payment method
  6. Check that the information you entered is correct and click "Purchase Now". 

In some countries, if you are paying with a credit card, before completing your purchase you may be asked for a secondary authentication in order for your payment to be authorized. In this case, you will need to insert a one-time password, an SMS code, or another authentication method, in accordance with the established procedures of the credit card provider.

You will receive a confirmation email shortly after with the details of your order. From this moment on, our warehouse will take care of everything and as soon as the order ships, we will notify you with another confirmation email.

We are sorry, but once an order has been confirmed, it is processed automatically and cannot be cancelled. The package can be returned as indicated in our Return Policy.

The Promocodes of the Montblanc e-boutique give you access to exclusive offers. To receive Promocodes, subscribe to our Newsletter.

To take advantage of a promotion, enter the code in the appropriate field at checkout and click "Apply". Only one Promocode can be used for each order.

If the code doesn't work please double check the dates of the promotion and which products and categories it can be applied to from the newsletter.

Of course! You can navigate the mobile-optimized version of our website.

Unfortunately not. Each order is processed automatically and once it has been confirmed, it is not possible to modify the details. To purchase additional items, you must place a new order. To return any items please refer to our Return Policy.

Order being prepared:
The order has been confirmed and we have already sent a confirmation email with the Order Number. 

Order has shipped:
As soon as the order is shipped from our warehouse, we will send you a confirmation email with the Tracking Number to track the delivery.
It is possible to check the order status at any time by entering the Order Number in the Follow your Order page. Registered users can also find all information related to their orders in the My Account area.

Check your spam folder and make sure that confirmation@store.montblanc.com and shipping@store.montblanc.com are in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications.

If this doesn't work please contact us as there may be errors with the email address you registered with.

Our website is best viewed with the latest versions of the major browsers. Make sure that you have installed the most updated versions of the browsers that you most frequently use.

If you experience navigation problems, we suggest that you:

  • Eliminate any Cookies and Temporary Files from your computer
  • Check that Javascript is enabled.

If the problem persists, please contact us with the following details:

  • Your operating system (Windows Vista, Mac OS X, etc.)
  • Internet browser and version (Internet Explorer 9, Firefox, Safari,...)
  • The URL that you were trying to access (for example, www.montblanc.com).

Internet Explorer 8 or later:

  • click on Tools and select Internet Options
  • click Delete
  • select Cookies and click Delete

Mozilla Firefox 10 or later:                                                                                          

  • select History and click Clear Recent History       
  • select the Everything option in the Time Range to Clear window 
  • select Cookies and Cache in Details and click Clear Now         

                               
Google Chrome: 

  • select More tools and click Clear browsing data
  • select Cookies and other site and plugin data and Cached images and files
  • select the Beginning of Time option to delete all content and click Clear browsing data

Safari 3 or later:

  • select Safari and choose Preferences
  • select Safety and click Show Cookies
  • click Clear all and OK
  • click Finish

iPhone / iPad:

  • enter the Settings menu and select Safari
  • touch Clear browsing data and cookies

Until an order is concluded, items added to your Shopping Bag remain available on the website and can therefore be purchased by other customers. If this should happen before you complete your order, you will receive a notification that the items are no longer available.

One of our Ambassadors would be happy to assist in placing your order. Please reach out to us by telephone or contact us by email so we can follow up on your request.

Personalization & Gift Wrapping

Items purchased on Montblanc e-boutique come in the characteristic Montblanc packaging, or in other special packaging. Should you wish, you can select the corresponding option for gift wrapping when you place your order. The only exceptions are for calendars, notebooks and ink refills.

You can also add a card with a message for each item in your order (except refills). 

We do indeed offer complimentary personalization at the time of purchase online for the products which have noted 'Free Personalisation' under the product image. Should you have questions, please contact us.

Yes, we offer personalization services in most of our boutiques. Please note, you may be charged for this service. Please check with your nearest boutique for further information.

We offer various options in our personalization service. In general, the engraving or embossing will be done in the color that matches the fittings. You may also opt for "blind" which means without color. We also offer silver or gold foil engraving or embossing. 

MyMontblanc Account

Create an account for access to exclusive areas and services dedicated to our customers:

  • My Wish List
  • My Orders
  • Address Book.

When you register, the Montblanc e-boutique recognizes the country in which you are located and automatically associates it to your account.

In your Wish List, you can save items of interest in order to find them again easily, check if there is limited availability and proceed directly to purchase with a simple click. Thanks to the notification feature, you will receive an update via email if an item becomes the Last One Available. 

You can enable and disable notifications for individual items directly from your Wish List.

In the My Orders section, you can find an archive of the orders made from that account. By clicking on the Order Number, you will be able to see the details of the purchase and the delivery status. From here, you can also access all of the details related to any eventual returns.

If you forgot your password, click the "Forgot your password?" link on the Login page and follow the procedure to change it.

For further assistance, contact us and we will be happy to assist you.

If you want to cancel your MyMontblanc Account, please contact us.

Subscribe to our Newsletter and you can:

  • be among the first to discover the latest news from the Montblanc e-boutique 
  • access promotions reserved exclusively for our customers
  • receive our style tips 
  • …and much more!

You can subscribe from the Home Page, by entering your email address. 

Try adding the "newsletter@store.montblanc.com" address to the safe senders list of your email account; this will prevent the anti-spam filter from blocking future newsletters. If this doesn't work, contact us.

If you do not wish to receive our Newsletter anymore, you can unsubscribe at any moment by clicking on the Unsubscribe link at the bottom of every Newsletter. This will open a webpage where you can confirm that you want to unsubscribe. We ask you to consider that you may still receive several more communications before your request is fulfilled; we apologize for the inconvenience.

Shipping

Shipping

Standard Shipping
Delivery in 5-8 business days. Orders containing personalized items will require an additional day for handling
Place an order with Standard Shipping by December 15th at 6 am EST to get your gifts in time for December 24th. If your order contains personalized items, the guaranteed last day is one day earlier.
11.00
Express Shipping
Delivery in 2-4 working days. Orders containing personalized items will require an additional day for handling
Place an order with Express Shipping by December 18th at 12 pm EST to get your gifts in time for December 24th. If your order contains personalized items, the guaranteed last day is one day earlier.
20.00
Next Day Shipping
Delivery next working day if order is placed before 2 pm EST. Orders containing personalized items will require an additional day for handling.
Place an order with Next Day Shipping by December 23rd at 2 pm EST to get your gifts in time for December 24th. If your order contains personalized items, the guaranteed last day is one day earlier.
26.00
Delivery times begin one business day after the order is placed. This is due to the time difference between North America and Italy, where most of our items are shipped from.

You will receive an e-mail containing your Tracking Number once your package has been shipped from our U.S. distribution center. Visit My Order to check the most up-to-date status of your order.

Shipping Times and Costs

All orders are processed automatically and we are unable to expedite or delay shipping times.

Unfortunately, it is not possible to choose a specific date and time.
You can try to contact the courier directly to organize a possible delivery date.

You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow your Order page. If you are a registered user, you can find all information related to the order in your My Account page.

Don't have an account yet? Register now to enjoy exclusive services.

We ship all orders from our U.S. distribution center.

If your order has not been delivered within the estimated period, we suggest that you:

  • Check the order status: in the My Orders section for registered users; or by entering the Order Number from the confirmation email in the Follow your Order page
  • Check that the address indicated for the delivery is correct. 
  • In the case of a missed delivery please contact the courier.

For further assistance, contact us, we will be happy to assist you.

At this time we are unable to ship orders to General Delivery, P.O. Boxes, APO, FPO and U.S. Territories
Orders made to any of these addresses will be canceled. 
The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically canceled. Please select the correct country site for your order from the link in the corner of every page.

Payments

The Montblanc e-boutique accepts the following payment methods:

Credit Card: Visa, MasterCard, American Express, Discover and Diners.

The total will be charged to your card when the order is shipped. 
Your card will be charged in USD.

PayPal and PayPal Express: Shop easily online without having to enter your credit card details on the website. 
Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

Please check that you have correctly entered the data for your selected method of payment. If you are paying with a credit card and the problem persists, we suggest contacting your Credit Card Issuer.
Need further assistance? Contact us and we will be happy to help you.

As soon as you complete your order, authorization for the necessary payment will be requested automatically to verify the validity of the credit card and availability of funds; however, the card is not charged at this time. The actual payment occurs when the order is dispatched, at which point you will receive a notification email.

The amount paid is lower when, at the moment the order is dispatched, one or more of the articles is not available; the charged amount will correspond exclusively to the value of the articles that were effectively shipped.

The Montblanc e-boutique guarantees that your credit card will be charged only once for the amount of an order. It is possible that the amount may be shown twice on your statement: the first entry corresponds to the payment authorization request that is made when you place the order; the second confirms the actual charge.

Sales Tax is applied to your order in accordance with individual state and local regulations if your shipping address is in a State where retail stores, company establishments or one of our partners are located.
For this reason, an estimation of the tax charge might be added to your order total during the checkout process. Exact charges will be calculated automatically after your order is shipped, depending on the Zip Code of the shipping address. The final amount will in any case be equal or less than the estimated Sales Tax and will be indicated in the invoice you receive with the Shipping Confirmation email.

No, it will only contain the ordered goods, a delivery note and warranty documents. Your invoice was included as a PDF in your Shipping Confirmation email.

No, such services are not available.

No, gift vouchers cannot be purchased at Montblanc e-boutique. However, we do offer gift vouchers in our boutiques. Find a boutique near you.

On the Montblanc e-boutique, every purchase is made with maximum security thanks to the use of Trustwave and Geotrust-certified secure servers and the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the "https" URL prefix and the lock symbol that appears in the browser's address bar.
To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order. For some countries, as an additional safety measure, you may be asked by your credit card provider to authorise payment by entering a one-time password, an SMS code, or another authentication method.

Our Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.

Returns and Refunds

You can return any item purchased on the Montblanc e-boutique within 20 days of the delivery date. Here’s how:

  1. Fill out the Return Form in order to get a Return Number. 
  2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
  3. Use the pre-paid UPS Return Label included in your order and leave the package at a UPS drop-off location. 
  4. Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Personalized Montblanc products cannot be returned for exchange or refund.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

For further information on the conditions for exercising your right to return, please see the Legal Area.

Holiday Return Policy

For your gifts, we have decided to extend our return period during the holiday season.

All orders placed and delivered between November 16th and December 17th can be returned until January 7th. Orders delivered after December 17th follow the regular return policy of 20 days.

You can check the status of your return at any time on the Follow your Return page.

Should you not be satisfied with the personalization of your item please contact us, attaching pictures of the item indicating the reason(s) that the personalization is not in line with your expectations. We will review your feedback and provide a follow up.

If you have lost the pre-paid return label please contact us.

You can certainly use a different courier than the one that delivered the package. Please send the return to the following address: 

YOOX NET-A-PORTER GROUP
125 Delawanna Avenue
Clifton, NJ 07014
New Jersey

Sure, you can use the same box and pre-paid label. You can find more information about our return procedures on the Return Policy page.

We are glad you have decided to keep your purchase. Don't worry, you don't have to do anything and there is no need to contact us.

We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.

The time needed to process your refund may vary based on the payment method used:

Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.

You can check the status on the Follow your Return page.

For security reasons, we cannot refund a credit card that is different from the one used for the purchase.

Currently, the only way to exchange a product is to return it and make a new order.

If the order was paid with PayPal or a credit card, the amount will be refunded to the account from which the payment was made. For security reasons, we are not authorized to refund a different account.

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